Hi everyone, After much thoughtful consideration and evaluation, we’ve made the difficult decision to officially decommission the Social Support and Mobile Store Support programs. This wasn’t a decision made lightly. … Read more
Hi folks, I’m so excited to share that Flavius Floare joined our team recently as a Technical Writer. He’s working alongside with Dayani to handle the Knowledge Base articles. Here’s … Read more
Hi folks, Super excited to share with you all. Andrea Murphy is joining our team as a Customer Experience Community Program Manager, covering for Konstantina while she’s out on maternity … Read more
This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for the past several … Read more
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more
Hey folks, I’m so thrilled to introduce you to our team’s recent new hires. This week, we’re joined by 3 new folks and here’s a bit of an intro from … Read more
Hey folks, I’m delighted to introduce you to Erik Avila who is joining our team as an additional Community Support Advocate. Here’s a short intro from Erik: Hi! I’m Erik. … Read more