{"id":1016,"date":"2010-03-08T12:29:52","date_gmt":"2010-03-08T19:29:52","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1016"},"modified":"2010-03-08T12:29:52","modified_gmt":"2010-03-08T19:29:52","slug":"minutes-of-sumo-meeting-2010-03-08","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/03\/08\/minutes-of-sumo-meeting-2010-03-08\/","title":{"rendered":"Minutes of SUMO meeting 2010-03-08"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Forum contributor participation is going down. Cww to verify  that the metrics are correct<\/li>\n<li> cilias to talk to metrics team about getting a heat map for  the Windows start page, in addition to adding the bounce rate to the  weekly metrics doc<\/li>\n<li> Still working on getting day-by-day KB Helpfulness numbers.\n<ul>\n<li>Cww and cilias worked on getting a graph up: <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AikEXaxLE60edGhYYjFmcTZiSEc3dWFzbmJmTng3T1E&amp;hl=en#\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AikEXaxLE60edGhYYjFmcTZiSEc3dWFzbmJmTng3T1E&amp;hl=en#\">[1]<\/a><\/li>\n<li>Need to backfill with more data to identify trends. cilias is  on it.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a><\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Forgot to mention last week: <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Dynamic+Content\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Dynamic+Content\">Dynanic Content page<\/a> now has the tikiwiki markup of  each content block, so localizers don&#8217;t have to search for it in the  dynamic content panel.<\/li>\n<li> New articles: <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/The+program+must+close+to+allow+a+previous+installation+attempt+to+complete?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/The+program+must+close+to+allow+a+previous+installation+attempt+to+complete?bl=n\">The program must close to allow a previous installation  attempt to complete<\/a> (split off from &#8220;Firefox will note start&#8221;)<\/li>\n<li> Heads up: For IE Users A\/B test has started. <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=548708\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=548708\">[2]<\/a><\/li>\n<li> Can we suggest Adblock Plus in the Pop-up blocker article?\n<ul>\n<li> Should avoid that. We need to better explain why there still  are some popups, explain what kinds of popups that aren&#8217;t blocked (e.g.  onClick), etc.<\/li>\n<\/ul>\n<\/li>\n<li> Is the info on <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/The+bookmarks+and+history+system+will+not+be+functional\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/The+bookmarks+and+history+system+will+not+be+functional\">The bookmarks and history system will not be functional<\/a> up to date?<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>For the first time since 3.6 was released, a majority of live  chats were marked &#8216;solved&#8217;\n<ul>\n<li> Rise in confirmed solved chats seems to be driven by increased  traffic from <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=548945\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=548945\">bug 548945<\/a> (13% of all chats)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Forum contributor participation is going down. Cww to verify that the metrics are correct cilias to talk to metrics team about getting a heat map for the &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/03\/08\/minutes-of-sumo-meeting-2010-03-08\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1016"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1016"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1016\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}