{"id":1033,"date":"2010-03-15T11:10:01","date_gmt":"2010-03-15T18:10:01","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/2010\/03\/15\/minutes-of-sumo-meeting-2010-03-15\/"},"modified":"2010-03-15T11:10:01","modified_gmt":"2010-03-15T18:10:01","slug":"minutes-of-sumo-meeting-2010-03-15","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/03\/15\/minutes-of-sumo-meeting-2010-03-15\/","title":{"rendered":"Minutes of SUMO meeting 2010-03-15"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Not a major bump from the 3.6 update. Maybe we&#8217;ll see more in  next week&#8217;s traffic.<\/li>\n<li> About 70% of the people who use the &#8220;None of the above&#8221; option  when responding to a forum thread actually are giving help, but they  are just using the wrong UI option. This means that we should include  70% of those replies in the &#8220;Answer rate&#8221; metric (line 64 in the weekly  metrics)<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Highlight: When you switch from 3.5 to 3.6 and you have an  non-standard DPI, Firefox makes all pages really small. cww to  investigate.<\/li>\n<\/ul>\n<\/li>\n<li> Should we bother trying to remove Mobile module from product  help start page? &#8211;cilias\n<ul>\n<li> Yes! (And thanks for spotting this&#8230;) cilias to file a bug  unless this is possible to configure in the module.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> No new articles this week<\/li>\n<li> Test for article titles as questions has begun.\n<ul>\n<li> All en-US users are diverted 50\/50 between the specialized  start page and the normal <a title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Firefox+Help\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Firefox+Help\">in-product start page<\/a><\/li>\n<li> cilias to verify with Blake that the test is indeed running.<\/li>\n<\/ul>\n<\/li>\n<li> The &#8220;Help &gt; For Internet Explorer Users&#8221; A\/B test done\n<ul>\n<li> The test shows that the <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Windows+start+page\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Windows+start+page\">Windows start page<\/a> is better tailored towards new  Firefox users coming from IE<\/li>\n<li> djst to file bug to replace forieusers to permanently point to  the specialized for all Windows builds (and not just the EU ballot  builds)<\/li>\n<\/ul>\n<\/li>\n<li> New locale: Bulgarian<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> <a title=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/611954\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/611954\">What  to do about users selling fixes<\/a>. &#8211;cilias<\/li>\n<li> <a title=\"http:\/\/blog.mozilla.org\/sumo\/2010\/03\/10\/another-forum-redesign-mockup\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2010\/03\/10\/another-forum-redesign-mockup\/\">Another forum redesign mockup<\/a> was posted last week.  The PRD is coming along nicely. (Pretty much) finalized on the thread  view, but are working on the thread list view for both contributors and  users.\n<ul>\n<li> Cww to check in with Neil Lee about the mockup of the thread  list view.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> zzxc is having exams today; no update.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Social media outreach\n<ul>\n<li> We want to start an experiment next week to reach out to users  in need of Firefox help on Twitter<\/li>\n<li> Long-term objectives:\n<ol>\n<li> Monitor Social networks and reach out to users who need help,  using small snippets that could solve their problems.<\/li>\n<li> Monitor social networks to get a better understanding of the  current perception of Firefox and the biggest problems users experience<\/li>\n<li> Prevent issues from becoming viral by intercepting and  channeling to SUMO if help is not possible in the social network.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<li> Back to factory defaults &#8212; Would it make sense to expand the  Troubleshooting Information into a sub-menu with something like &#8220;Restore  to factory default&#8221; or &#8220;Restart Firefox in Safe Mode&#8221;\n<ul>\n<li> There is a bug about something similar to this already; cww to  dig it up and cc people<\/li>\n<li> More generally, we need to take a closer look at what such a  solution would do for support, and what the best solution would be<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Not a major bump from the 3.6 update. Maybe we&#8217;ll see more in next week&#8217;s traffic. About 70% of the people who use the &#8220;None of the &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/03\/15\/minutes-of-sumo-meeting-2010-03-15\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1033"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1033"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1033\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}