{"id":1054,"date":"2010-03-30T05:42:43","date_gmt":"2010-03-30T12:42:43","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1054"},"modified":"2010-03-30T06:15:56","modified_gmt":"2010-03-30T13:15:56","slug":"minutes-of-sumo-meeting-2010-03-29","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/03\/30\/minutes-of-sumo-meeting-2010-03-29\/","title":{"rendered":"Minutes of SUMO meeting 2010-03-29"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> Welcome to the team, <a title=\"http:\/\/blog.mozilla.org\/sumo\/2010\/03\/30\/introducing-the-fabulous-sumo-content-manager\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2010\/03\/30\/introducing-the-fabulous-sumo-content-manager\/\">Michael Verdi<\/a>!<\/li>\n<li> Q2 (public) SUMO goals:\n<ul>\n<li> Increase support localization reach by 5% (mostly Kadir)<\/li>\n<li> Increase helpfulness of SUMO articles by 2% (djst, cilias,  michaelverdi; shared with Metrics team)<\/li>\n<li> Implement new support forum (sumodev, Cww)<\/li>\n<li> Implement new discussion forums (sumodev)<\/li>\n<\/ul>\n<\/li>\n<li> Other noteworthy (internal) Q2 goals:\n<ul>\n<li> Establish support presence on Twitter (Kadir, zzxc)<\/li>\n<li> Incorporate Twitter metrics to our weekly common issues  reporting (Cww)<\/li>\n<li> Establish weekly reports of mobile Firefox support metrics  (Cww)<\/li>\n<li> Finalize PRD for new KB (cilias, Kadir, michaelverdi?)<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Kadir to reach out to Estonian localizer who has been active  the last 3 weeks<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New article: <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Personas+disappear+from+the+Add-ons+window?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Personas+disappear+from+the+Add-ons+window?bl=n\">Personas disappear from the Add-ons window<\/a><\/li>\n<li> Redirects for Persona-related searches are up<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> Crashes went up last week<\/li>\n<li> More upset Firefox users than normal, both in live chat, mail.  Cww and zzxc to synchronize after this meeting to discuss next steps.<\/li>\n<\/ul>\n<p><strong>Social Media<\/strong><\/p>\n<ul>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/SocialMedia\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/SocialMedia\">Twitter  experiment<\/a> started this week. Primary objectives for social media  support:\n<ul>\n<li> Reach out to Firefox users in need of help even if they haven&#8217;t  found our support website<\/li>\n<li> Extract useful support metrics for SUMO<\/li>\n<li> Use the viral nature of social networks to spread the message  about our community-powered support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Unicode wiki page name collisions. Decision made to reach out  to effected localizers (Kadir) and make sure collisions are solved  before the end of this week.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Welcome to the team, Michael Verdi! Q2 (public) SUMO goals: Increase support localization reach by 5% (mostly Kadir) Increase helpfulness of SUMO articles by 2% (djst, cilias, michaelverdi; shared &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/03\/30\/minutes-of-sumo-meeting-2010-03-29\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1054"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1054"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1054\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}