{"id":1070,"date":"2010-04-08T10:08:55","date_gmt":"2010-04-08T17:08:55","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1070"},"modified":"2010-04-08T10:08:55","modified_gmt":"2010-04-08T17:08:55","slug":"minutes-of-sumo-meeting-2010-04-07","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/08\/minutes-of-sumo-meeting-2010-04-07\/","title":{"rendered":"Minutes of SUMO meeting 2010-04-07"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a><\/li>\n<li> <a title=\"https:\/\/mail.mozilla.org\/pipermail\/sumo-report\/2010-April\/000002.html\" rel=\"nofollow\" href=\"https:\/\/mail.mozilla.org\/pipermail\/sumo-report\/2010-April\/000002.html\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> CPU issues are on the rise, and in most cases AVG extensions  are the cause. Cww will update the <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+consumes+a+lot+of+CPU+resources\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+consumes+a+lot+of+CPU+resources\">CPU article<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New article: <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Blank+messages+in+Hotmail?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Blank+messages+in+Hotmail?bl=n\">Blank messages in Hotmail<\/a>\n<ul>\n<li> Helpfulness of the article is at 69%<\/li>\n<\/ul>\n<\/li>\n<li> SUMO 1.5.3 has 2 bugs [<a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=552004\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=552004\">bug 552004<\/a>][<a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=553013\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=553013\">bug 553013<\/a>] that should improve the overall  helpfulness. cilias will check it&#8217;s affect in a couple of days.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Broken websites was the only issue that wasn&#8217;t solved in the  majority of chats.  (Hotmail, Yahoo Games, and Facebook games)\n<ul>\n<li>We don&#8217;t have any solution for cases where the latest Java  plugin doesn&#8217;t work in Firefox 3.6 on Windows (0% solved)\n<ul>\n<li>Cww will ask AMO team about gray-listing old versions of Java.<\/li>\n<\/ul>\n<\/li>\n<li>Broken websites was also our top issue last week<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Social Media<\/strong><\/p>\n<ul>\n<li> First results of the Twitter experiment\n<ul>\n<li> ~30 daily contributors would be needed to cover 1% of total  tweets<\/li>\n<li> Contributors felt it was worthwhile<\/li>\n<li> Next step: Keep using CoTweet adding people to CoTweet based on trust level, and find a way to let people use individual twitter accounts.<\/li>\n<\/ul>\n<\/li>\n<li> Ricmacas report:\n<ul>\n<li> Twitter messages are short, so answers are not full but a  guideline to help the user find the answer.<\/li>\n<li> Twitter users are not expecting to get help, so they are  generally appreciative right away.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> IRC presentation at #sumo with Ricmacas: ensuring participation  of SUMO volunteers with methods and activities to promote and recognize  the good efforts helpers, making them examples for the community.\n<ul>\n<li> Something like &#8220;Friends of the tree&#8221; but specifically for SUMO,  and with some sort of certificate the recipient can take with them.<\/li>\n<li> The idea is good. We should discuss the details after the  meeting.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Last week&#8217;s weekly support issues CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article. Knowledge &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/08\/minutes-of-sumo-meeting-2010-04-07\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1070"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1070"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1070\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}