{"id":1073,"date":"2010-04-08T13:24:02","date_gmt":"2010-04-08T20:24:02","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1073"},"modified":"2010-04-09T12:16:45","modified_gmt":"2010-04-09T19:16:45","slug":"knowledge-base-audit","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/08\/knowledge-base-audit\/","title":{"rendered":"Knowledge Base Audit"},"content":{"rendered":"<p>This is an exciting time to be <a href=\"http:\/\/blog.mozilla.org\/sumo\/2010\/03\/30\/introducing-the-fabulous-sumo-content-manager\/\">joining the SUMO team<\/a> because we&#8217;re in  the <a href=\"http:\/\/blog.mozilla.org\/sumo\/2010\/04\/07\/sumo-platform-roadmap-for-the-rest-of-2010-the-timeline\/\">process of writing a whole new platform<\/a>. As the new Support Content  Manager, one of my first priorities will be working with Chris, Kadir  and the whole SUMO community to develop the PRD for the new Knowledge  Base. It&#8217;s a great opportunity for me to jump in and help make things  more useful both for Firefox users and SUMO contributors.<\/p>\n<p>So, to  get started and to help get myself up to speed on all things SUMO, I&#8217;m  going through the whole SUMO experience and taking lots of notes as a  Firefox user and as a SUMO contributor. I&#8217;ll also be looking at how  other great support systems work. Along the way, I&#8217;ll report back here  with interesting finds and ideas and I&#8217;ll be asking for your ideas and  opinions. What I want to do is develop a list of things we can improve  right away and list of ideas that we should consider working into the  new PRD.<\/p>\n<p>If you&#8217;d like to keep up with what is going on between  blog posts, <a href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\">we&#8217;re collecting research and notes on the wiki<\/a>.<\/p>\n<p>[update 4\/9\/10: I changed the link to the wiki]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is an exciting time to be joining the SUMO team because we&#8217;re in the process of writing a whole new platform. As the new Support Content Manager, one of &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/08\/knowledge-base-audit\/\">Read more<\/a><\/p>\n","protected":false},"author":186,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[47,117],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1073"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/186"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1073"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1073\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}