{"id":1087,"date":"2010-04-12T14:50:51","date_gmt":"2010-04-12T21:50:51","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1087"},"modified":"2010-04-12T14:50:51","modified_gmt":"2010-04-12T21:50:51","slug":"minutes-of-sumo-meeting-2010-04-12","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/12\/minutes-of-sumo-meeting-2010-04-12\/","title":{"rendered":"Minutes of SUMO meeting 2010-04-12"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Traffic is down &#8211; normal post-Easter occurrence<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=tSklOlSt-Bk48v03UMVgCUA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=tSklOlSt-Bk48v03UMVgCUA&amp;hl=en\">Overall Support Coverage<\/a>\n<ul>\n<li> Approx. 0.5% drop in coverage because we are now using the  Windows start page for the &#8220;For IE Users&#8221; help-topic. The L10n Dashboard  hasn&#8217;t been updated in 2 weeks. Cww and cilias to discuss why it hasn&#8217;t  updated.<\/li>\n<li> pt-BR Windows start page was created yesterday! Kadir to reach  out to Fernando.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New article: <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Plugin+crash+reports?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Plugin+crash+reports?bl=n\">Plugin crash reports<\/a>\n<ul>\n<li> KB update plan for OOPP is <a title=\"Support\/OOPP\" href=\"https:\/\/wiki.mozilla.org\/Support\/OOPP\">drafted<\/a>\n<ul>\n<li> This is for Firefox 3.6.4 which is scheduled for early May.  cilias to coordinate with Kadir, so we have time for localizers to pick  up the changes as well.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\">https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB<\/a> will be our main page for the Kitsune KB PRD work. (Will be updated  soon)<\/li>\n<li> We should define details for the <a title=\"Support\/Q2HelpfulnessTests\" href=\"https:\/\/wiki.mozilla.org\/Support\/Q2HelpfulnessTests\">first Q2 metrics tests<\/a> this week.\n<ul>\n<li> michaelverdi to update the page today.<\/li>\n<\/ul>\n<\/li>\n<li> So far the KB helpfulness has increased an average of 0.006  since SUMO 1.5.3 (daily avg since push minus daily avg for 7 days prior)\n<ul>\n<li> Doesn&#8217;t look statistically significant. Metrics can help us  eliminate statistical noise.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> No update this week. Stay tuned to tomorrow&#8217;s SumoDev meeting  for an update on Kitsune forum update.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>&#8220;License file for this version could not be found&#8221; error on  startup peaked after the 3.6.3 update, but we don&#8217;t (yet) have a KB  article for this.\n<ul>\n<li> zzxc to see if those users are have Norton<\/li>\n<li> zzxc to write the KB article<\/li>\n<\/ul>\n<\/li>\n<li>Broken website issues still account for the majority of  unsolved chats.\n<ul>\n<li>Facebook games\/chat problems most common last week, due to  outdated plugins.<\/li>\n<\/ul>\n<\/li>\n<li> We should create a way for contributors to stay up to date  with recent common issues.\n<ul>\n<li> Weekly common issues report is not frequent enough.<\/li>\n<li> Look at something like a RRRT page for SUMO<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Social Media<\/strong><\/p>\n<ul>\n<li> No update. &#8220;Social Media&#8221; should not be its own section for  weekly meetings.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Nothing<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Traffic is down &#8211; normal post-Easter occurrence Overall Support Coverage Approx. 0.5% drop in coverage because we are now using the Windows start page for the &#8220;For &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/12\/minutes-of-sumo-meeting-2010-04-12\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1087"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1087"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1087\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}