{"id":1089,"date":"2010-04-20T13:00:35","date_gmt":"2010-04-20T20:00:35","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1089"},"modified":"2010-04-20T13:51:43","modified_gmt":"2010-04-20T20:51:43","slug":"minutes-of-sumo-meeting-2010-04-19","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/20\/minutes-of-sumo-meeting-2010-04-19\/","title":{"rendered":"Minutes of SUMO meeting 2010-04-19"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Rows 33, 34, and 35 are added to compare our growth and success  with Firefox ADU numbers<\/li>\n<li> Number of forum thread went down significantly, and so did the  Windows start page bounce rate. Not sure exactly why. Maybe a search  problem in the &#8216;Ask a question&#8217; app? jsocol to look at spikes in AAQ  error logs. cilias to look at daily numbers. Might also be a good  candidate for a metrics test.<\/li>\n<li> We&#8217;re investigating why so many people search for &#8220;cookies&#8221;.  One possibility is that they are seeing the link in the search box.  We&#8217;re not tracking which searches are typed right now, but we should  make sure it is possible with Webtrends.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> <a title=\"Support\/Kitsune\/KBdecisions\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KBdecisions\">Kitsune KB decisions page<\/a> is  ready for discussion. We will be going through it this week.<\/li>\n<li> Shae Rivard is working on Personas articles.\n<ul>\n<li> Go Shae!<\/li>\n<\/ul>\n<\/li>\n<li> We will be updating articles for <a title=\"Support\/OOPP\" href=\"https:\/\/wiki.mozilla.org\/Support\/OOPP\">OOPP<\/a> ASAP\n<ul>\n<li> The sooner the better, because we nee to allow time for  localizers to apply the changes before Firefox 3.6.4.<\/li>\n<\/ul>\n<\/li>\n<li> KB audit is finishing up &#8211; <a title=\"Michael's  Notes\" href=\"https:\/\/wiki.mozilla.org\/Michael%27s_Notes\">Michael will post his notes by the end of Tuesday<\/a>. Currently  there are two user experience test video posted there.\n<ul>\n<li> Everyone should watch the videos! It is a great insight as to  how support is used by people not familiar with the system.<\/li>\n<\/ul>\n<\/li>\n<li> In support of our goal to increase helpfulness by 2% <a title=\"Support\/Q2HelpfulnessTests\" href=\"https:\/\/wiki.mozilla.org\/Support\/Q2HelpfulnessTests\">we&#8217;ve outlined some tests that we  want to run<\/a>.<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> no update<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>zzxc is collecting responses to a new contributor survey, which  we&#8217;re using to compare the reach of Live Chat with other methods of  support.  (If you&#8217;re interested in answering the survey and I haven&#8217;t  given it to you yet, ask me on IRC)<\/li>\n<li>We&#8217;re working to finalize the timeline for delivering the  web-based client\n<ul>\n<li>Sam Keen is now working on the project.<\/li>\n<li>New guide for <a title=\"http:\/\/docs.google.com\/View?id=dgn77nbs_34g9nbb6c6\" rel=\"nofollow\" href=\"http:\/\/docs.google.com\/View?id=dgn77nbs_34g9nbb6c6\">getting started with the codebase<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Starting today, we&#8217;ll let people help on Twitter using their  own Twitter account. A contributor page and blog post are ready for  review and feedback. Next week, we plan to announce it on Facebook.\n<ul>\n<li> Metrics on this will be hard to compile. We shouldn&#8217;t do it by  hand.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Rows 33, 34, and 35 are added to compare our growth and success with Firefox ADU numbers Number of forum thread went down significantly, and so did &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/04\/20\/minutes-of-sumo-meeting-2010-04-19\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1089"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1089"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1089\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}