{"id":1106,"date":"2010-05-04T19:14:49","date_gmt":"2010-05-05T02:14:49","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1106"},"modified":"2010-05-04T19:14:49","modified_gmt":"2010-05-05T02:14:49","slug":"minutes-of-sumo-meeting-2010-05-03","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/04\/minutes-of-sumo-meeting-2010-05-03\/","title":{"rendered":"Minutes of SUMO meeting 2010-05-03"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a><\/li>\n<li> Weave Support\n<ul>\n<li> Weave support will be moving to support.mozilla.com.<\/li>\n<li> Do we use a &#8220;weave&#8221; tag in the forum, or create a sub-forum?\n<ul>\n<li> Tags are easier to implement and more flexible. Sub-forums are  better for building communities. If we can use tags and present it like a  sub-forum (e.g. Gmail or even Flickr tag URLs), that would work best.  In other words, virtual sub-forums. The same will apply to when mobile  support is moved to support.mozilla.com.<\/li>\n<li> Next: We should think about how it will be presented to users.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Reformatted article &#8211; <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/How+to+set+the+home+page\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/How+to+set+the+home+page\">How to set the home page<\/a><\/li>\n<li> <a title=\"Support\/Kitsune\/KB\/Audit\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/Audit\">SUMO Audit report<\/a><\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/662993?\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/662993?\">KB  PRD progress<\/a><\/li>\n<li> Working on documentation for Verbatim in anticipation of  Kitsune 2.0 release\n<ul>\n<li> Targeted for Wednesday, but the sooner the better, so  localizers can work started before Thursday&#8217;s push.<\/li>\n<li> Right now, this is only needed for search-related strings  (i.e. the search results page)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> no update<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/docs.google.com\/Doc?docid=0AbgvxwYrfA7sZGduNzduYnNfNDRma25rMmpnaA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/docs.google.com\/Doc?docid=0AbgvxwYrfA7sZGduNzduYnNfNDRma25rMmpnaA&amp;hl=en\">Technical plan for finishing web-based client<\/a><\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Handling localization\n<ul>\n<li> Create a communication channel for sumo localizers\n<ul>\n<li> We recently created an alias address for messages to locale  leaders, but it doesn&#8217;t include localizers who are not locale leaders.  Adding\/Editing the recipient list is done via IT, so if we want people  to opt in easily, we should move that to a mailman list.<\/li>\n<li> Another option is the mozilla.dev.l10n.web newsgroup\/mailing  list\/Google Group. The drawback to that is that it includes discussion  about other Mozilla websites. It is not sumo-only.<\/li>\n<li> Next: Kadir to ask localizers what they prefer.<\/li>\n<\/ul>\n<\/li>\n<li> How to prevent localizers from translating Kitsune forum  strings\n<ul>\n<li> Forum strings are going to appear in Verbatim. Right now, the  forum is English-only, and localizing it will give non-English users the  false impression that it isn&#8217;t English-only.<\/li>\n<li> We could make those templates not localizable, but in the  future, we should be able to provide a support forum in another language  if a locale community requests it.<\/li>\n<li> Next: This needs more time to discuss than we have in the  meeting. Let&#8217;s investigate a good solution, and the time\/effort required  for each possibility.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"Support\/Q2HelpfulnessTests\" href=\"https:\/\/wiki.mozilla.org\/Support\/Q2HelpfulnessTests#Browsing_Categories\">Start page categories<\/a>\n<ul>\n<li> We need a mockup with text before giving feedback on how many  categories we should have and what they should be.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Weave Support Weave support will be moving to support.mozilla.com. Do we use a &#8220;weave&#8221; tag in the forum, or create a sub-forum? Tags are easier to implement &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/04\/minutes-of-sumo-meeting-2010-05-03\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1106"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1106"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1106\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}