{"id":1137,"date":"2010-05-12T08:32:02","date_gmt":"2010-05-12T15:32:02","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1137"},"modified":"2010-05-12T08:32:02","modified_gmt":"2010-05-12T15:32:02","slug":"minutes-of-sumo-meeting-2010-05-10","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/12\/minutes-of-sumo-meeting-2010-05-10\/","title":{"rendered":"Minutes of SUMO meeting 2010-05-10"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> 24 hours of dataloss means that some stats will look weird.<\/li>\n<li> Forum response rate is going up! It would be nice to get a  list of top contributors. Cww to send that out.<\/li>\n<li> Trended search terms are dependant on traffic, which makes  them not trustworthy. Cww has a more reliable way of doing it, so he  will fill in those metrics from now on.<\/li>\n<\/ul>\n<\/li>\n<li> Quick <a title=\"http:\/\/docs.google.com\/drawings\/edit?id=1o5rcJwasde0_xQkToNbt_IMEWxmWV_27cktWOgVoL2Q&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/docs.google.com\/drawings\/edit?id=1o5rcJwasde0_xQkToNbt_IMEWxmWV_27cktWOgVoL2Q&amp;hl=en\">metrics gathering<\/a> and <a title=\"http:\/\/docs.google.com\/drawings\/edit?id=1WkCXXQ-W2DEqM7YxZ4cxQetAev2Nw5N4Xv620BmyK6k&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/docs.google.com\/drawings\/edit?id=1WkCXXQ-W2DEqM7YxZ4cxQetAev2Nw5N4Xv620BmyK6k&amp;hl=en\">common issues gathering<\/a> flowcharts\n<ul>\n<li> This is an overview. More detailed documentation to come.<\/li>\n<li> We can look at ways to enable community contribution in the  process. (e.g. tagging threads)<\/li>\n<li> The flow chart is good, but needs more explanatory text.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> <a title=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/668645\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/668645\">Kitsune  KB PRD report<\/a><\/li>\n<li> Helpfulness Tests:\n<ul>\n<li> <a title=\"http:\/\/sumo.graymattergravy.com\/tests\/homepagelang.html\" rel=\"nofollow\" href=\"http:\/\/sumo.graymattergravy.com\/tests\/homepagelang.html\">How to set the home page<\/a> rewrite<\/li>\n<li> <a title=\"http:\/\/sumo.graymattergravy.com\/tests\/profileslang.html\" rel=\"nofollow\" href=\"http:\/\/sumo.graymattergravy.com\/tests\/profileslang.html\">Profiles<\/a> rewrite<\/li>\n<li> <a title=\"http:\/\/sumo.graymattergravy.com\/tests\/home1.html\" rel=\"nofollow\" href=\"http:\/\/sumo.graymattergravy.com\/tests\/home1.html\">Home  page categories<\/a> (needs review)<\/li>\n<li> <a title=\"http:\/\/sumo.graymattergravy.com\/tests\/video.html\" rel=\"nofollow\" href=\"http:\/\/sumo.graymattergravy.com\/tests\/video.html\">Embeded  screencasts<\/a> (needs review) To see the example, click on show for  Mac os and the first video is the example. To implement, I&#8217;ll have to  make new screencasts for the Windows version and add them to the current  article and then construct the test page from that.<\/li>\n<\/ul>\n<\/li>\n<li> Verbatim documentation: I drafted an article and screencast  but a solution for importing the current SUMO interface strings was  found. The article will get split in two and rewritten as general  Verbatim instructions.\n<ul>\n<li> Sta\u015b from the localization team is helping write a script to  port strings over to Verbatim so localizers don&#8217;t have to retranslate  strings as we move to Verbatim. (Yay Sta\u015b!)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> no update<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/Personal_Support_2010Q2\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Personal_Support_2010Q2\">Results from informal contributor survey<\/a>\n<ul>\n<li> Users more grateful in Live Chat (instant gratification)<\/li>\n<li> Live Chat has a lot of contributor churn than the Forum.   Fewer helpers are &#8220;lost&#8221; in weeks with fewer questions<\/li>\n<li> A lot of contributors like the live chat workflow, and it has  advantages for certain types of users.\n<ul>\n<li> How can we incorporate more of what makes Live Chat work into  other methods of support, and how can we better focus our real-time  support resources?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> zzxc dropped from the call before he could get into this  presentation, so he will do the presentation next week.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Starting to gather ideas for support-related activities during  the summit.\n<ul>\n<li> Take advantage of so many sumo contributors being together in  the same place.<\/li>\n<li> Figure out how we can be more helpful to other teams in  Mozilla.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics 24 hours of dataloss means that some stats will look weird. Forum response rate is going up! It would be nice to get a list of top &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/12\/minutes-of-sumo-meeting-2010-05-10\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1137"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1137"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1137\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}