{"id":1147,"date":"2010-05-18T08:57:34","date_gmt":"2010-05-18T15:57:34","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1147"},"modified":"2010-05-18T08:57:34","modified_gmt":"2010-05-18T15:57:34","slug":"minutes-of-sumo-meeting-2010-05-17","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/18\/minutes-of-sumo-meeting-2010-05-17\/","title":{"rendered":"Minutes of SUMO meeting 2010-05-17"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> There was a bug in the way forum posts were counted. That is  now fixed.<\/li>\n<li> Number of new forum threads went down a lot. Cww to  investigate.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Sumodev<\/strong><\/p>\n<ul>\n<li> No update. James is travelling today.<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li>Helpfulness tests launched:\n<ul>\n<li><a title=\"http:\/\/sumo.graymattergravy.com\/tests\/home1.html\" rel=\"nofollow\" href=\"http:\/\/sumo.graymattergravy.com\/tests\/home1.html\">Start  Page<\/a><\/li>\n<li><a title=\"http:\/\/sumo.graymattergravy.com\/tests\/article2.html\" rel=\"nofollow\" href=\"http:\/\/sumo.graymattergravy.com\/tests\/article2.html\">Article<\/a>\n<ul>\n<li> We have limited bandwidth for all tests, so we decided to  combine all variations into two tests, so they get as many visits as  possible. We can see if they have an affect and by how much, then refine  it from there.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Kitsune PRD\n<ul>\n<li>Continued to develop Personas, Context scenarios and  Requirements &#8211; <a title=\"http:\/\/blog.mozilla.org\/sumo\/2010\/05\/15\/were-rewriting-sumo-from-scratch-and-we-need-your-help-to-get-it-right\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2010\/05\/15\/were-rewriting-sumo-from-scratch-and-we-need-your-help-to-get-it-right\/\">Update<\/a>\n<ul>\n<li> Some edits to the brainstorming doc already.<\/li>\n<li> Topal will travel to the Mozilla Balkans meetup this weekend,  to get feedback on PRD.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> no update<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/Personal_Support_2010Q2\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Personal_Support_2010Q2\">Personal support survey results<\/a>\n<ul>\n<li> Majority of helpers felt that live chat was more affective.  They liked getting a thank you in live chat, and didn&#8217;t like forum  threads where the user never replied.<\/li>\n<li> Helpers tend to answer the same number of questions regardless  of how much time is spent.<\/li>\n<li> High traffic hours scare some helpers, because they are afraid  they will be overworked.<\/li>\n<li> We should try to introduce what made live chat better to the  rest of sumo (gratification, help from other users, forced collaboration  between contributors)<\/li>\n<li> Troubleshooting articles that are inherently complex should  promote live chat.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Overview of KB PRD work\n<ul>\n<li> <a title=\"Support\/Kitsune\/KB\/problem and vision statement\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/problem_and_vision_statement\">Problem and  vision statement<\/a>, to make sure everyone is on the same page as to  why this is being done, and what we want to achieve.<\/li>\n<li> <a title=\"Support\/Kitsune\/Personas\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/Personas\">We established personas<\/a> of people  who would use sumo (users, contributors, localizers, admins, etc.), and  we established which were primary users, and secondary users.<\/li>\n<li> <a title=\"Support\/Kitsune\/KB\/context scenarios\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/context_scenarios\">We created multiple context  scenarios<\/a> for each personas, to dream up how the system would work  to help them accomplish all goals.<\/li>\n<li> <a title=\"Support\/Kitsune\/KB\/requirements\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/requirements\">We extracted the requirements<\/a> from the context scenarios.<\/li>\n<li> From that we created a <a title=\"https:\/\/wiki.mozilla.org\/images\/5\/59\/Sumo_kb_2_-_Concept_Map.pdf\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/images\/5\/59\/Sumo_kb_2_-_Concept_Map.pdf\">concept map<\/a>.<\/li>\n<li> After getting feedback today from the rest of SUMO team, next  step is to present this to Chris Howse to prepare expectations (how much  time is required, how many mockups are needed). We will also start  getting community feedback in the weekly IRC meetings. It is important  to note that these pages are not final.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/18\/minutes-of-sumo-meeting-2010-05-17\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1147"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1147"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1147\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1147"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1147"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}