{"id":1149,"date":"2010-05-25T07:12:03","date_gmt":"2010-05-25T14:12:03","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/2010\/05\/25\/minutes-of-sumo-meeting-2010-05-24\/"},"modified":"2010-05-25T07:12:03","modified_gmt":"2010-05-25T14:12:03","slug":"minutes-of-sumo-meeting-2010-05-24","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/25\/minutes-of-sumo-meeting-2010-05-24\/","title":{"rendered":"Minutes of SUMO meeting 2010-05-24"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> Kadir and Chris are enjoying a public holiday today<\/li>\n<li> Balkans Meetup update:\n<ul>\n<li> Three presentations:\n<ul>\n<li> How to get started with SUMO<\/li>\n<li> About the future of Support<\/li>\n<li> Why support is important and it&#8217;s position at Mozilla<\/li>\n<\/ul>\n<\/li>\n<li> All Balkan communities got a chance to put a face to our names  and we to theirs. We had lively discussions about improvements to the  KB with some great ideas. Everyone should have a good idea about why  support is important and how to get started.<\/li>\n<li>Martin wants to localize or select a community member for  localization of SUMO within the Bulgarian community.<\/li>\n<li> Edo wants to localize all SUMO articles into Croatian by the  end of the year.<\/li>\n<li> Aleksander wants to localize the top articles into Bosnian as  soon as he has free time from school.<\/li>\n<li> Pierros became the lead localizer for Greek and wants to  localize the top articles.<\/li>\n<li> Gorjan became the lead localizer for Mazedonian and started  localizing already.<\/li>\n<li> None of our new localizers had been product localizers before.<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Missing critical metrics due to end of support of Omniture  before we were done migrating to Web Trends. Working with metrics team  to sort this out.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Sumo development update<\/strong><\/p>\n<ul>\n<li> Met with Chris Howse<\/li>\n<li> Began creating <a title=\"Support\/Kitsune\/KB\/workflows\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/workflows\">Workflows<\/a><\/li>\n<li> The new guys are getting up to speed<\/li>\n<li> Outage last Friday due to Google Pac Man. James has a <a title=\"http:\/\/coffeeonthekeyboard.com\/surviving-pac-man-422\/\" rel=\"nofollow\" href=\"http:\/\/coffeeonthekeyboard.com\/surviving-pac-man-422\/\">nice writeup of what happened<\/a>.\n<ul>\n<li> Thanks to Dave Miller, Jeremy Orem and Paul C for their help  getting this fixed!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong> New and updated Articles<\/p>\n<ul>\n<li><a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/What+is+Firefox+Sync\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/What+is+Firefox+Sync\">What is Firefox Sync<\/a><\/li>\n<li><a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+Sync+is+not+working\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+Sync+is+not+working\">Firefox Sync is not working<\/a><\/li>\n<li><a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/How+to+sync+Firefox+settings+between+computers\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/How+to+sync+Firefox+settings+between+computers\">How to sync Firefox settings between computers<\/a><\/li>\n<li><a title=\"http:\/\/mobile.support.mozilla.com\/kb\/How+to+sync+Firefox+settings+with+a+mobile+device\" rel=\"nofollow\" href=\"http:\/\/mobile.support.mozilla.com\/kb\/How+to+sync+Firefox+settings+with+a+mobile+device\">How to sync Firefox settings with a mobile device<\/a><\/li>\n<li><a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+makes+random+sounds\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+makes+random+sounds\">Firefox makes random sounds<\/a><\/li>\n<li> Ragavan pinged djst about edits made that haven&#8217;t been  approved. Michael to reach out to Ragavan.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/05\/25\/minutes-of-sumo-meeting-2010-05-24\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1149"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1149"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1149\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}