{"id":1150,"date":"2010-06-08T08:54:26","date_gmt":"2010-06-08T15:54:26","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1150"},"modified":"2010-06-08T08:54:26","modified_gmt":"2010-06-08T15:54:26","slug":"minutes-of-sumo-meeting-2010-06-07","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/06\/08\/minutes-of-sumo-meeting-2010-06-07\/","title":{"rendered":"Minutes of SUMO meeting 2010-06-07"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Is tough to understand the dates. (Metrics are usually gathered  Sun-Sat, but the dates on the Google doc are Mondays.)\n<ul>\n<li> Cell A1 now clarifies date<\/li>\n<\/ul>\n<\/li>\n<li> We are now getting top search terms from Webtrends. Trended  searches will have to wait until we have been using Webtrends for at  least a month.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Sumo development update<\/strong><\/p>\n<ul>\n<li> 2.1 (new discussion forums) targeted for Tuesday\n<ul>\n<li> We should announce to community, and let them know what is  different (e.g. switch to Mediawiki markup). Topal will post in the  Contributors forum.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Any update on supporting about:config questions? (Revisiting  the monkey rule)\n<ul>\n<li> Topal to list pros\/cons and send it out to the team today.<\/li>\n<\/ul>\n<\/li>\n<li> Removing the warning on the Profiles article might require  updating articles that link to it.\n<ul>\n<li> We&#8217;ll try adding HTML code that will hide it the warning until  we figure this out.<\/li>\n<\/ul>\n<\/li>\n<li>This week we&#8217;ll try adding helpful comments to individual  article threads in the articles forum (<a title=\"https:\/\/support.mozilla.com\/en-US\/forum\/5\/689388\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/forum\/5\/689388\">link<\/a>).<\/li>\n<li>We&#8217;re working on finding <a title=\"https:\/\/docs.google.com\/Doc?docid=0AVD_Sn4rUI7VYWg5cXA2ajhkMmc0XzEzZnh3eHhrYzQ&amp;hl=en\" rel=\"nofollow\" href=\"https:\/\/docs.google.com\/Doc?docid=0AVD_Sn4rUI7VYWg5cXA2ajhkMmc0XzEzZnh3eHhrYzQ&amp;hl=en\">areas of overlap with the new MDN wiki<\/a>. We&#8217;re  meeting with the MDN people on Wednesday this week.<\/li>\n<li>We&#8217;re continuing to run <a title=\"Support\/Q2HelpfulnessTests\" href=\"https:\/\/wiki.mozilla.org\/Support\/Q2HelpfulnessTests\">helpfulness tests<\/a> &#8211; <a title=\"Experiments\" href=\"https:\/\/wiki.mozilla.org\/Experiments\">status<\/a>.<\/li>\n<li>PRD &#8211; We&#8217;re continuing to work on <a title=\"Support\/Kitsune\/KB\/context scenarios\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/context_scenarios\">context scenarios<\/a>, <a title=\"Support\/Kitsune\/KB\/requirements\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/requirements\">requirements<\/a> and <a title=\"Support\/Kitsune\/KB\/workflows\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/workflows\">workflows<\/a>. We&#8217;re expecting a  first draft of a wireframe based on that first workflow tomorrow.<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> <a title=\"Support\/Forum\/Snippets\" href=\"https:\/\/wiki.mozilla.org\/Support\/Forum\/Snippets\">Snippets page is up<\/a>\n<ul>\n<li> Some of them can be replaced with links to KB articles. We  should add descriptive text to the page, so people know what belongs on  that page.<\/li>\n<\/ul>\n<\/li>\n<li> Engagement team is helping in forum once a week. Based on  feedback, we may expand it to the rest of Mozilla.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> Traffic is down. We&#8217;re not sure why. We&#8217;ll see how this changes  when 3.6.4 is released.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Summary of SUMO-related summit activities\n<ul>\n<li> cilias to create a wiki page.<\/li>\n<\/ul>\n<\/li>\n<li> Firefox 4 Beta support update\n<ul>\n<li> Later betas of Firefox 4 will target end-users, so we&#8217;ll expect  more beta users than usual, and we&#8217;ll need to help them.<\/li>\n<li> There is more to the plan than just SUMO (test pilot, surveys,  newsletter). The SUMO part will be done primarily through the forum.<\/li>\n<li> The big difference on our end is how we help beta testers. If  someone is having a problem, don&#8217;t recommend that they switch to an  end-user release.<\/li>\n<\/ul>\n<\/li>\n<li>UX testing for Kitsune KB\n<ul>\n<li> With so much time\/effort being spent on the new KB, it is risky  that we&#8217;re not getting feedback trough testing (rather than mockups and  workflow documentation). There is no team at Mozilla that does &#8220;UX web  testing&#8221;.<\/li>\n<li> We don&#8217;t have Sumodev resources to code for the sake of user  testing, but it&#8217;s not like development is going to stop after the  rewrite either. The new code will also allow Sumodev to iterate faster.<\/li>\n<li> If we can find ways to do that on our own to catch low hanging  fruit, we should do that.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Is tough to understand the dates. (Metrics are usually gathered Sun-Sat, but the dates on the Google doc are Mondays.) Cell A1 now clarifies date We are &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/06\/08\/minutes-of-sumo-meeting-2010-06-07\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1150"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1150"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1150\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}