{"id":1162,"date":"2010-06-15T09:06:45","date_gmt":"2010-06-15T16:06:45","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1162"},"modified":"2010-06-15T09:06:45","modified_gmt":"2010-06-15T16:06:45","slug":"minutes-of-sumo-meeting-2010-06-14","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/06\/15\/minutes-of-sumo-meeting-2010-06-14\/","title":{"rendered":"Minutes of SUMO meeting 2010-06-14"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Database issues are causing problems, so ignore data for now.<\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+takes+several+minutes+to+start+up?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+takes+several+minutes+to+start+up?bl=n\">Firefox takes several minutes to start up<\/a> has jumped  to bottom-rated solved a problem. It&#8217;s written for a previous issue  that was fixed Firefox 3.5.1; and there are extensions lately that are  causing long startup times. Users are probably arriving there because we  have no &#8220;Firefox takes a long time to start up&#8221; article. michaelverdi  to replace the old article, and try point out specific extensions.<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"Support\/Summit Activities\" href=\"https:\/\/wiki.mozilla.org\/Support\/Summit_Activities\"><strong>Proposed<\/strong> Summit Activities<\/a>\n<ul>\n<li> These are submitted. Make sure the info on the page is correct.<\/li>\n<li> Start preparing slides, etc. We can rehearse by presenting to  each other before the summit.<\/li>\n<\/ul>\n<\/li>\n<li> Proposed Q3 goals\n<ul>\n<li> <a title=\"Support\/Firefox4Beta\" href=\"https:\/\/wiki.mozilla.org\/Support\/Firefox4Beta\">Firefox 4 beta preparations<\/a>.<\/li>\n<li> <a title=\"Support\/MobileSiteMerge\" href=\"https:\/\/wiki.mozilla.org\/Support\/MobileSiteMerge\">Merge the Mobile support site<\/a> with  the desktop support site.\n<ul>\n<li> In addition, make sure Android docs and community building are  ready.<\/li>\n<\/ul>\n<\/li>\n<li> New site theme. This is part of a set of Mozilla sites getting  a new theme.<\/li>\n<li> Tiki maintenance release. We need to discuss if this is  something we need\/want.<\/li>\n<li> Progress on Kitsune KB. Implementing the new KB is not likely  to happen in Q3, but we should have an overview of what we can achieve.<\/li>\n<li> <a title=\"PostCrash\" href=\"https:\/\/wiki.mozilla.org\/PostCrash\">PostCrash<\/a>.  A joint project with the Socorro team to make getting help with crashes  a better experience.<\/li>\n<li> <span style=\"text-decoration: line-through;\"><a title=\"Support\/Mobile\/FirefoxHome\" href=\"https:\/\/wiki.mozilla.org\/Support\/Mobile\/FirefoxHome\">FirefoxHome<\/a> is being done before  Q3.<\/span> :-)<\/li>\n<li> Make escalating Firefox issues (to Firefox dev and QA) more  community-based and at least more known to the support community.<\/li>\n<li> Get the community volunteers more involved. More details are  needed.<\/li>\n<li> djst to take all these ideas and draft Q3 goals.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Sumo development update<\/strong><\/p>\n<ul>\n<li> 2.1:\n<ul>\n<li> We understand the problem.<\/li>\n<li> To really test the solution we need database replication in  staging.<\/li>\n<\/ul>\n<\/li>\n<li> 2.2 is still underway.\n<ul>\n<li> AAQ work going on this week.<\/li>\n<\/ul>\n<\/li>\n<li> IT-required downtime on Tuesday night.\n<ul>\n<li> Database disk-space issue.<\/li>\n<li> Will be down approximately 3 hours.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li>Helpful comments in individual article threads\n<ul>\n<li> It looks like we&#8217;re getting more action from contributors.<\/li>\n<\/ul>\n<\/li>\n<li><a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Removing+the+Search+Helper+Extension+and+Bing+Bar\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Removing+the+Search+Helper+Extension+and+Bing+Bar\">Removing the Search Helper Extension and Bing Bar<\/a><\/li>\n<li> (Presentation) <a title=\"Support\/Kitsune\/KB\/workflows\" href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/KB\/workflows#Edit_View\">Drawings and workflows for Kitsune  editor<\/a>\n<ul>\n<li> Please take the time to review it and send us your feedback.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> no update<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> Traffic returned to normal, but we were closed for a majority  of the scheduled shifts due to unexpected downtime and the Kitsune 2.1  push<\/li>\n<li> If Firefox 3.6.4 is released this week, we&#8217;ll have extended  hours after the release.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> <a title=\"Support\/Mobile\/FirefoxHome\" href=\"https:\/\/wiki.mozilla.org\/Support\/Mobile\/FirefoxHome\">FirefoxHome<\/a>\n<ul>\n<li> SUMO 1.5.5.1 will be pushed to support.mozilla.com on Thursday.  It&#8217;s one bug, creating an .htaccess redirect for the help link on the  app page. We&#8217;ll have details early this week.<\/li>\n<li> We&#8217;re also creating a module on mobile.support.mozilla.com to  advertise FirefoxHome this week as well.<\/li>\n<\/ul>\n<\/li>\n<li> Sumo at LinuxTag\n<ul>\n<li> We ran out of time to cover this in the meeting, so Kadir will  email an update to the team.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!--  NewPP limit report Preprocessor node count: 1\/1000000 Post-expand include size: 0\/2097152 bytes Template argument size: 0\/2097152 bytes Expensive parser function count: 0\/100 --> <!-- Saved in parser cache with key wiki_mozorg10:pcache:idhash:36244-0!1!0!!en!2 and timestamp 20100615160420 --><\/p>\n<div>Retrieved from &#8220;<a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Minutes_2010-06-14\">https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Minutes_2010-06-14<\/a>&#8220;<\/div>\n<p><!-- end content --> <!-- end of MAINCONTENT div --> <!-- end of MBODY div --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Database issues are causing problems, so ignore data for now. Firefox takes several minutes to start up has jumped to bottom-rated solved a problem. It&#8217;s written for &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/06\/15\/minutes-of-sumo-meeting-2010-06-14\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1162"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1162"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1162\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}