{"id":124,"date":"2008-06-17T04:01:02","date_gmt":"2008-06-17T11:01:02","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=124"},"modified":"2008-06-17T04:08:16","modified_gmt":"2008-06-17T11:08:16","slug":"firefox-3-is-released-later-today-sumo-needs-your-help","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/06\/17\/firefox-3-is-released-later-today-sumo-needs-your-help\/","title":{"rendered":"Firefox 3 is released later today &#8212; SUMO needs your help!"},"content":{"rendered":"<p>The SUMO contributors have all worked incredibly hard to make our user-to-user support experiences for our users positive. Today they will need our help in order to maintain the quality, as the services will explode with new Firefox 3 users. Below are three ways you can make a difference to the hard working contributors as well as our new users.<\/p>\n<p>Even if you only have a few minutes to spare, your effort can help one, two, three, or ten new users.<\/p>\n<h3>Super Easy<\/h3>\n<ul>\n<li><strong>Monitor the support forum for unanswered questions<\/strong> &#8212; Just <a href=\"http:\/\/support.mozilla.com\/tiki-view_forum.php?locale=en-US&amp;forumId=1\">browse through the list of questions<\/a> and see if there is anything you know the answer to. You don&#8217;t even have to have an account, although I recommend you get one anyway to show who you are.<\/li>\n<li><strong>Hang out in #livechat on irc.mozilla.org<\/strong> &#8212; Other Live Chat helpers may find you there and ping you to help them out in case they run into a hard question. You don&#8217;t have to participate in helping users directly, just answering questions other Live Chat helpers might have.<\/li>\n<\/ul>\n<h3>Relatively Easy<\/h3>\n<ul>\n<li><strong>Help users directly in Live Chat<\/strong> &#8212; Actually it&#8217;s not that hard, but it&#8217;s definitely more time consuming than the other ways of helping out. Read all about <a href=\"http:\/\/support.mozilla.com\/en-US\/kb\/helping+with+Live+Chat\">how to get started<\/a> &#8212; it only takes 5 minutes! Seth Bindernagel&#8217;s blog post on <a href=\"http:\/\/blog.mozilla.org\/seth\/2008\/04\/14\/why-you-should-give-mozilla-live-chat-a-try\/\">why you should try Live Chat out<\/a> is definitely worth a read too.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/foxkeh.jp\/blog\/2007\/08\/10\/01.png\" alt=\"\" width=\"450\" height=\"210\" \/><\/p>\n<p>Thanks for considering helping us today! If you have any questions about how you can help out, don&#8217;t hesitate to contact us. Find out more on the <a href=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\">How to contribute<\/a> page on <a href=\"http:\/\/support.mozilla.com\">support.mozilla.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The SUMO contributors have all worked incredibly hard to make our user-to-user support experiences for our users positive. Today they will need our help in order to maintain the quality, &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/06\/17\/firefox-3-is-released-later-today-sumo-needs-your-help\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[47,117,146],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/124"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=124"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/124\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}