{"id":1321,"date":"2010-11-09T14:09:27","date_gmt":"2010-11-09T21:09:27","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1321"},"modified":"2010-11-09T14:09:27","modified_gmt":"2010-11-09T21:09:27","slug":"beyond-the-ordinary-reaching-out-to-facebook-users","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2010\/11\/09\/beyond-the-ordinary-reaching-out-to-facebook-users\/","title":{"rendered":"Beyond the ordinary: reaching out to Facebook users"},"content":{"rendered":"<p><a href=\"http:\/\/www.facebook.com\/Firefox?v=app_4949752878\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1322\" title=\"screen\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2010\/11\/screen.png\" alt=\"\" width=\"720\" height=\"301\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2010\/11\/screen.png 720w, https:\/\/blog.mozilla.org\/sumo\/files\/2010\/11\/screen-300x125.png 300w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/a><\/p>\n<p>Today we are <a href=\"http:\/\/blog.mozilla.org\/blog\/2010\/11\/09\/happy-6th-birthday-firefox\/ \">celebrating<\/a> Firefox&#8217;s 6th birthday. We&#8217;ve come far in that  time with over 400 million people now using Firefox. Of course providing  help to 400 Million people means that we have to move beyond the  ordinary. Recently we assembled the <a href=\"http:\/\/support.mozilla.com\/en-US\/army-of-awesome\">Army of Awesome<\/a> to help all of our  users on Twitter and since Facebook is the biggest social network on the  planet, we\u2019re now adding support there as well.<\/p>\n<p>On Friday we switched on a tab on our Facebook page, called &#8216;<a href=\"http:\/\/www.facebook.com\/Firefox?v=app_4949752878\">Need  Help?<\/a>&#8216;. That page allows our users on Facebook to search the SUMO  Knowledge Base and gives them a way to see a list of the most common  support solutions at a glance.<\/p>\n<p>We recognize that just providing great documentation on our site is not  enough. We have to reach out to where our users are and provide them  with a solution on the spot. The Army of Awesome was the first step in  that direction; this is the next. Stay tuned because there&#8217;s more to come!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today we are celebrating Firefox&#8217;s 6th birthday. We&#8217;ve come far in that time with over 400 million people now using Firefox. Of course providing help to 400 Million people means &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2010\/11\/09\/beyond-the-ordinary-reaching-out-to-facebook-users\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[117],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1321"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1321"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1321\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}