{"id":1558,"date":"2011-03-07T14:48:29","date_gmt":"2011-03-07T21:48:29","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1558"},"modified":"2011-03-07T14:48:29","modified_gmt":"2011-03-07T21:48:29","slug":"whats-up-with-sumo-mar-7","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2011\/03\/07\/whats-up-with-sumo-mar-7\/","title":{"rendered":"What&#8217;s up with SUMO &#8211; Mar. 7"},"content":{"rendered":"<p><video width=\"420\" height=\"236\" controls preload=\"none\" poster=\"http:\/\/blog.mozilla.org\/sumo\/files\/2011\/03\/mar7-360.jpg\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-WhatsUpWithSUMOMar7869.m4v\" type=\"video\/mp4\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-WhatsUpWithSUMOMar7282.webm\" type=\"video\/webm\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-WhatsUpWithSUMOMar7204.ogv\" type=\"video\/ogg\"><embed src=\"http:\/\/blip.tv\/play\/hrl1gqm2ewA%2Em4v\" type=\"application\/x-shockwave-flash\" width=\"420\" height=\"267\" allowscriptaccess=\"always\" allowfullscreen=\"true\"><\/embed><\/video><\/p>\n<h3 id=\"w_the-big-things-this-week\">The big things this week<\/h3>\n<ul>\n<li><a href=\"http:\/\/moxie.jamessocol.com\/bugstats\/sumo\/2.6.1\">SUMO 2.6.1<\/a> going out tomorrow. It&#8217;s mostly bug fixes with just a few user facing features.\n<\/li>\n<li>Work is starting on SUMO 2.7 (<a href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/Users_and_Groups\">Users &amp; Groups<\/a>)\n<\/li>\n<li>Lots of support traffic last week about problems with sites that use Java and Firefox 3.6.14. We wrote an <a href=\"https:\/\/support.mozilla.com\/en-US\/kb\/pogo-and-other-java-pages-dont-work\">article<\/a> and 3.6.15 was released to fix the problem.\n<\/li>\n<li><a href=\"https:\/\/support.mozilla.com\/en-US\/forums\/knowledge-base-articles\/705101\">Work continues on updating articles for Firefox 4.<\/a><\/li>\n<\/ul>\n<p><a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Minutes_2011-03-07\">Minutes of the latest weekly meeting<\/a><\/p>\n<p><!--more--><\/p>\n<h3>Sumo Development<\/h3>\n<ul>\n<li> <a href=\"http:\/\/moxie.jamessocol.com\/bugstats\/sumo\/2.6.1\">SUMO 2.6.1<\/a> going out tomorrow.\n<\/li>\n<li>User facing features:\n<ul>\n<li> Filters for army of awesome\n<\/li>\n<li> New mails asking people to vote on their questions\n<\/li>\n<li> Stats below avatars\n<\/li>\n<\/ul>\n<\/li>\n<li> <a href=\"http:\/\/moxie.jamessocol.com\/bugstats\/sumo\/2.6.2\">SUMO 2.6.2<\/a> set for next Tuesday, the 15th.<\/li>\n<li> Starting work on <a href=\"http:\/\/moxie.jamessocol.com\/bugstats\/sumo\/2.7\">SUMO 2.7<\/a> (first part of <a href=\"https:\/\/wiki.mozilla.org\/Support\/Kitsune\/Users_and_Groups\">Users &amp; Groups<\/a>).\n<\/li>\n<li> Starting to put together plans for Q2.\n<ul>\n<li> Trying to hit our last two dev goals for Q1.\n<\/li>\n<\/ul>\n<\/li>\n<li> Questions watch pruning?\n<ul>\n<li> yes, we should attach an &#8216;end of life&#8217; label to questions<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>David: to come up with list of smaller things that we need to prioritize for the next quarter.\n<\/p>\n<h3>Roundtable<\/h3>\n<ul>\n<li> Kadir attended Cebit for the SUMO team, but told people about Firefox 4, because very few people had support questions.\n<\/li>\n<\/ul>\n<h3>Metrics<\/h3>\n<ul>\n<li> <a href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en<\/a>\n<ul>\n<li> added new metrics: &#8220;Biggest Unhelpful\/Helpful Gap&#8221;<\/li>\n<li> We need to introduce a process on how to act on the data we get.\n<\/li>\n<li> Michael and Cheng to talk about that.\n<\/li>\n<li> Cheng and Kadir to talk about offering L10n stats<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Knowledge Base<\/h3>\n<ul>\n<li>Last week <a href=\"https:\/\/support.mozilla.com\/en-US\/kb\/pogo-and-other-java-pages-dont-work\">Pogo.com and other Java pages don&#8217;t work<\/a> was created and then updated to help with a Fx 3.6.14 issue.\n<\/li>\n<li><a href=\"http:\/\/support.allizom.org\/en-US\/firefox-home\">Firefox Home<\/a> and <a href=\"http:\/\/support.allizom.org\/sync\">Firefox Sync<\/a> landing pages are on the staging server.<\/li>\n<li><a href=\"https:\/\/support.mozilla.com\/en-US\/forums\/knowledge-base-articles\/705101\">Work continues on top priority articles left to update for Firefox 4<\/a>.\n<\/li>\n<\/ul>\n<h3>Live Chat<\/h3>\n<ul>\n<li> Participation is down since last month, probably because people couldn&#8217;t log in due to <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=638467\">this bug<\/a>.\n<\/li>\n<li> There was a huge number of live chat request this week due to issues with Firefox 3.6.14 and Java applets.\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The big things this week SUMO 2.6.1 going out tomorrow. It&#8217;s mostly bug fixes with just a few user facing features. Work is starting on SUMO 2.7 (Users &amp; Groups) &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2011\/03\/07\/whats-up-with-sumo-mar-7\/\">Read more<\/a><\/p>\n","protected":false},"author":186,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109,220],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1558"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/186"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1558"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1558\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}