{"id":1689,"date":"2011-05-16T12:47:37","date_gmt":"2011-05-16T19:47:37","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1689"},"modified":"2011-05-16T12:47:37","modified_gmt":"2011-05-16T19:47:37","slug":"whats-up-with-sumo-may-16","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2011\/05\/16\/whats-up-with-sumo-may-16\/","title":{"rendered":"What&#8217;s up with SUMO &#8211; May 16"},"content":{"rendered":"<p><video width=\"420\" height=\"236\" controls preload=\"none\" poster=\"http:\/\/a.images.blip.tv\/MichaelVerdi-WhatsUpWithSUMOMay16163.jpg\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-WhatsUpWithSUMOMay16602.m4v\" type=\"video\/mp4\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-WhatsUpWithSUMOMay16238.webm\" type=\"video\/webm\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-WhatsUpWithSUMOMay16772.ogv\" type=\"video\/ogg\"><\/video><\/p>\n<h3>Big things this week<\/h3>\n<ul>\n<li><a href=\"https:\/\/support.mozilla.com\/en-US\/forums\/contributors\/706347\">SUMOdev releasing weekly<\/a><\/li>\n<li><a href=\"https:\/\/wiki.mozilla.org\/Support\/Article_Tracking\">Knowledge Base article tracking<\/a><\/li>\n<li><a href=\"https:\/\/support.mozilla.com\/en-US\/forums\/contributors\/706352\">Discussion on developing the new Live Chat<\/a><\/li>\n<li><a href=\"http:\/\/www.surveygizmo.com\/s3\/534238\/Mobile-Firefox-Compatibility-on-Untested-Android-Devices\">2 minute Firefox for Android Device Compatibility Survey<\/a><\/li>\n<\/ul>\n<p><!--more--><\/p>\n<h2>Minutes<\/h2>\n<h3>Sumo Development<\/h3>\n<ul>\n<li> <a href=\"http:\/\/moxie.jamessocol.com\/bugstats\/sumo\/2.8.3\" class=\"external text\" rel=\"nofollow\">2.8.3<\/a>&#8211;including most of the private messaging UI preffed off&#8211;is going out tomorrow.\n<\/li>\n<li> <a href=\"http:\/\/moxie.jamessocol.com\/bugstats\/sumo\/2.8.4\" class=\"external text\" rel=\"nofollow\">2.8.4<\/a> freezes Wednesday morning.\n<\/li>\n<li> Work week next week.\n<ul>\n<li> James is in MV starting Thursday.\n<\/li>\n<li> Ricky is in MV next week.\n<\/li>\n<li> Focusing on QA\/testing and chat hacking.\n<\/li>\n<\/ul>\n<\/li>\n<li> The <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=651225\" class=\"external text\" rel=\"nofollow\">new {for} syntax<\/a> will not make it into 2.8.4. Prioritized for 2.9 (a week later).\n<\/li>\n<\/ul>\n<h3>Roundtable<\/h3>\n<ul>\n<li> Brinda (SUMO intern) to start within the next two weeks\n<\/li>\n<li> David might be off on Monday due to eye surgery.\n<\/li>\n<\/ul>\n<h3>Metrics<\/h><\/p>\n<ul>\n<li><a href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" class=\"external text\" rel=\"nofollow\">SUMO<\/a><\/li>\n<li> <a href=\"https:\/\/spreadsheets.google.com\/ccc?hl=en&amp;hl=en&amp;key=t8U5aWmtdCuhAn2ijmN2ccw&amp;authkey=COzTgpEG#gid=0\" class=\"external text\" rel=\"nofollow\">Mobile specific<\/a><\/li>\n<li> Cheng to look into why the helpfulness metrics in the KB is down<\/li>\n<li> Cheng to figure out how the forum threads and KB hits are related with regards to how issues included in the support reports.<\/li>\n<\/ul>\n<h3>Knowledge Base<\/h3>\n<ul>\n<li>Updated the <a href=\"https:\/\/wiki.mozilla.org\/Support\/Goals\/2011Q2\/KB_Doc_Policies\" class=\"external text\" rel=\"nofollow\">KB Doc Policies<\/a> and <a href=\"https:\/\/wiki.mozilla.org\/Support\/Article_Tracking\" class=\"external text\" rel=\"nofollow\">Article Tracking<\/a> pages. Michael will blog about this today.\n<\/li>\n<\/ul>\n<p>Kadir: to write down what metrics we should track around searches on SUMO (only KB searches vs. Forum searches).\n<\/p>\n<h3>Forum<\/h3>\n<ul>\n<li>Forum questions are up 16%\n<\/li>\n<li> Cheng to figure out why\n<\/li>\n<\/ul>\n<h3>Live Chat<\/h3>\n<ul>\n<li>Thanks to the SUMO team for participating in live chat shifts last week\n<\/li>\n<li>There&#8217;s an <a href=\"http:\/\/support.mozilla.com\/en-US\/forums\/contributors\/706352\" class=\"external text\" rel=\"nofollow\">active thread<\/a> in the community forum discussing our PRD and ways to make it better.\n<\/li>\n<li>Questions about how to use Firefox are still by far our top issue, at over 20% of all chat requests.\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Big things this week SUMOdev releasing weekly Knowledge Base article tracking Discussion on developing the new Live Chat 2 minute Firefox for Android Device Compatibility Survey<\/p>\n","protected":false},"author":186,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109,220],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1689"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/186"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1689"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1689\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}