{"id":192,"date":"2008-09-08T12:26:24","date_gmt":"2008-09-08T19:26:24","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=192"},"modified":"2008-09-08T12:26:24","modified_gmt":"2008-09-08T19:26:24","slug":"minutes-of-sumo-meeting-2008-09-08","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/09\/08\/minutes-of-sumo-meeting-2008-09-08\/","title":{"rendered":"Minutes of SUMO meeting 2008-09-08"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, cilias, zzxc, cww, nkoth, myles7897<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> Welcome to the team, Matthew (zzxc) and Cheng (cww)! <a class=\"external autonumber\" title=\"http:\/\/blog.mozilla.org\/sumo\/2008\/09\/05\/meet-the-new-sumo-team\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2008\/09\/05\/meet-the-new-sumo-team\/\">[1]<\/a><\/li>\n<li> Gathering\/reporting top issues\n<ul>\n<li> cww has been reading forum threads and e-mail<\/li>\n<li> zzxc has helped with Live Chat logs<\/li>\n<li> Need more people to monitor the data, especially the forum &#8212; cww to approach forum moderators about it first<\/li>\n<li> We need to get the hard numbers of the poll &#8220;Did this article solve a problem?&#8221; &#8212; current\u00a0% stats is useless to determine which are our most common problems &#8212; cww to ask np about getting a quick query run on a weekly basis until we can get this implemented and run automatically<\/li>\n<li> Idea: categorize problems similar to the RRRT did it<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> When will we be using Omniture? Need to get team members set up to access it, then learn the system. Possibly schedule a quick meeting with our metrics guru <a class=\"external text\" title=\"http:\/\/djst.org\/blog\/2007\/12\/19\/introducing-ken-kovash\/\" rel=\"nofollow\" href=\"http:\/\/djst.org\/blog\/2007\/12\/19\/introducing-ken-kovash\/\">Ken<\/a> to get our questions answered.\u00a0:)<\/li>\n<\/ul>\n<\/li>\n<li> Norton 360 (<a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=452469\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=452469\">bug 452469<\/a>) &#8211; new instructions up in <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Bookmarks+and+toolbar+buttons+not+working+after+upgrading\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Bookmarks+and+toolbar+buttons+not+working+after+upgrading\">Bookmarks and toolbar buttons not working after upgrading<\/a> based on info from tomcat\n<ul>\n<li> 30% of people gets their problem solved with that article.<\/li>\n<li> Working with QA to investigate this further. Rebooting works temp. firefox.exe never closes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Bugzilla: 4 new article bugs <a class=\"external autonumber\" title=\"http:\/\/tinyurl.com\/64hbbg\" rel=\"nofollow\" href=\"http:\/\/tinyurl.com\/64hbbg\">[2]<\/a>, 2 article bugs fixed <a class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=453753\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=453753\">[3]<\/a><a class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=452129\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=452129\">[4]<\/a><\/li>\n<li> Need to work on print problems article &#8211; cilias &amp; zzxc to work together to make sure we&#8217;re covering all issues people are reporting<\/li>\n<li> In case you missed it <a class=\"external text\" title=\"http:\/\/blog.mozilla.org\/sumo\/2008\/09\/03\/getting-notified-of-new-article-translations\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2008\/09\/03\/getting-notified-of-new-article-translations\/\">We now have notification of when a new translation is created<\/a>.<\/li>\n<li> A How to Contribute start page for localizers would be nice, listing things like how to translate the interface, articles, enabling new article notifications, etc &#8212; cilias to start working on this<\/li>\n<li> Gathering feedback and suggestions for new article editor. <a class=\"external autonumber\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=152040&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=152040&amp;forumId=3\">[5]<\/a><\/li>\n<\/ul>\n<p><strong>Forums<\/strong><\/p>\n<ul>\n<li> High traffic<\/li>\n<li> Really slow performance<\/li>\n<li> Most Popular Thread list now only includes the last few weeks&#8217; popularity, which actually makes the list useful\u00a0:) Should be renamed Most visited Threads.<\/li>\n<li> RSS feed for a whole forum, similar to Mozilla&#8217;s intranet forum? Functionality exists in TikiWiki, but we need to test it for db load etc. Cww to file a bug.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> Traffic still high from MU release, helpers get burned out quickly, ca 822 chats<\/li>\n<li> 56% of chats answered &#8212; new record since Firefox 3 release!<\/li>\n<li> 6 new accounts last week<\/li>\n<li> Notes\/status on a <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=148132&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=148132&amp;forumId=3\">sample of ~70 chats<\/a>\n<ul>\n<li> Top issues: bookmarks in location bar, Norton 360 locks places.sqlite, Firefox crashes, Firefox will not start, some printer drivers print garbage text, lost bookmarks<\/li>\n<\/ul>\n<\/li>\n<li> Contributors conference now proxied to #sumo thanks to mzz&#8217;s bot<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, cilias, zzxc, cww, nkoth, myles7897 Sumo Welcome to the team, Matthew (zzxc) and Cheng (cww)! [1] Gathering\/reporting top issues cww has been reading forum threads and e-mail zzxc &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/09\/08\/minutes-of-sumo-meeting-2008-09-08\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/192"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/192\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}