{"id":1923,"date":"2011-11-14T08:33:37","date_gmt":"2011-11-14T15:33:37","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=1923"},"modified":"2011-11-14T08:33:37","modified_gmt":"2011-11-14T15:33:37","slug":"matt-brubeck-on-answering-support-questions","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2011\/11\/14\/matt-brubeck-on-answering-support-questions\/","title":{"rendered":"Matt Brubeck on answering support questions"},"content":{"rendered":"<p><!-- \"Video For Everybody\" http:\/\/camendesign.com\/code\/video_for_everybody --><br \/>\n<video controls preload=\"none\" poster=\"http:\/\/blog.mozilla.org\/sumo\/files\/2011\/11\/mbrubeck-short.jpg\" width=\"640\" height=\"360\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-MattBrubeck842.m4v\" type=\"video\/mp4\"><source src=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-MattBrubeckWebm102.webm\" type=\"video\/webm\"><object type=\"application\/x-shockwave-flash\" data=\"http:\/\/releases.flowplayer.org\/swf\/flowplayer-3.2.1.swf\" width=\"640\" height=\"360\"><param name=\"movie\" value=\"http:\/\/releases.flowplayer.org\/swf\/flowplayer-3.2.1.swf\"><param name=\"allowFullScreen\" value=\"true\"><param name=\"wmode\" value=\"transparent\"><param name=\"flashVars\" value=\"config={'playlist':['http%3A%2F%2Fblog.mozilla.org%2Fsumo%2Ffiles%2F2011%2F11%2Fmbrubeck-short.jpg',{'url':'http%3A%2F%2Fblip.tv%2Ffile%2Fget%2FMichaelVerdi-MattBrubeck842.m4v','autoPlay':false}]}\"><img decoding=\"async\" loading=\"lazy\" alt=\"Matt Brubeck\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2011\/11\/mbrubeck-short.jpg\" width=\"640\" height=\"360\" title=\"No video playback capabilities, please download the video below\"><\/object><\/video><\/p>\n<p>\n\t<strong>Download video:<\/strong> <a href=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-MattBrubeck842.m4v\">MP4 format<\/a> | <a href=\"http:\/\/blip.tv\/file\/get\/MichaelVerdi-MattBrubeckWebm102.webm\">WebM format<\/a>\n<\/p>\n<p>Bottom line &#8211; answering support questions is good for you! Get a <a href=\"https:\/\/support.mozilla.com\/users\/register\">SUMO account<\/a> and then <a href=\"https:\/\/support.mozilla.com\/en-US\/questions?filter=no-replies\">get started<\/a>. Also, check out <a href=\"http:\/\/blog.mozilla.org\/sumo\/2011\/11\/11\/whats-up-with-sumo-nov-11\/\">this video<\/a> which shows you how to filter support questions by tag.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download video: MP4 format | WebM format Bottom line &#8211; answering support questions is good for you! Get a SUMO account and then get started. Also, check out this video &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2011\/11\/14\/matt-brubeck-on-answering-support-questions\/\">Read more<\/a><\/p>\n","protected":false},"author":186,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[900,220],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1923"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/186"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=1923"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/1923\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=1923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=1923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=1923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}