{"id":296,"date":"2008-10-13T12:08:14","date_gmt":"2008-10-13T19:08:14","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=296"},"modified":"2008-10-13T12:08:14","modified_gmt":"2008-10-13T19:08:14","slug":"minutes-of-sumo-meeting-2008-10-13","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/10\/13\/minutes-of-sumo-meeting-2008-10-13\/","title":{"rendered":"Minutes of SUMO meeting 2008-10-13"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, zzxc, Cww, nkoth, myles7897<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> djst has created a dashboard in Omniture so everyone in the team can look at the same data<\/li>\n<li> Next step is to make sure that data is published automatically<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Format has completely changed, new status fields.<\/li>\n<li> Now focuses on getting info from Forums mainly rather than Hendrix.<\/li>\n<li> How to get people to sign up?\n<ul>\n<li> Blog about it, and make sure the info on the page is as straightforward as possible &#8212; suggest creating a separate FAQ for the descriptions and explanations<\/li>\n<\/ul>\n<\/li>\n<li> How do we keep track of Policy on threads asking for more information\n<ul>\n<li> We could use one contributor forum thread per weekly common issue, to keep track of information gathering etc.<\/li>\n<li> Alternatively, we could create a separate forum if these threads are taking over the contributor forum<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=pcFgq6gBGbHnQyMSMpZ6PYA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=pcFgq6gBGbHnQyMSMpZ6PYA&amp;hl=en\">KB metrics<\/a> (Cww)\n<ul>\n<li> This is how we calculate the top KB articles. Just looking at the vote polls is not enough, as some articles are much more trafficked than others, skewing the data.<\/li>\n<li> Have to look at what people search for, and normalize the score with the page hits.<\/li>\n<\/ul>\n<\/li>\n<li> Bugzilla: 1 new article request <a class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=459029\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=459029\">[1]<\/a>, 0 article bugs verified fixed<\/li>\n<li> Going to send out survey to localizers this week<\/li>\n<li> All top 15 articles in the Knowledge Base are translated into Japanese! SUMO is proud.\u00a0:)<\/li>\n<\/ul>\n<p><strong>Support Forum<\/strong><\/p>\n<ul>\n<li> Some recent db issues recently <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=459479\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=459479\">bug<\/a><\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Top issues &#8211; full report coming soon\n<ul>\n<li>Many users can&#8217;t figure out how to sort bookmark folders due to <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=400447\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=400447\">bug 400447<\/a><\/li>\n<li>More info needed on Flash sound issue, <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=436686\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=436686\">bug 436686<\/a><\/li>\n<li>Yahoo logins not working for some people, seems to be related to Yahoo Toolbar<\/li>\n<li>Preferences not saved, same as last week<\/li>\n<li>Logins not remembered after restarting Firefox, same as last week<\/li>\n<li>Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.<\/li>\n<\/ul>\n<\/li>\n<li>6 accounts created, 0 accounts approved<\/li>\n<li>Traffic down last week, percentage of chats answered up to 70%<\/li>\n<li>New <a class=\"external text\" title=\"http:\/\/blog.mozilla.org\/sumo\/2008\/10\/08\/how-live-chat-fits-into-sumo-community-participation\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2008\/10\/08\/how-live-chat-fits-into-sumo-community-participation\/\">blog post<\/a> about scheduling live chat hours, anyone who can help should add themselves<\/li>\n<li>Live Chat CSAT: <a class=\"external text\" title=\"http:\/\/sumofrog.rehello.com\/tiki-index.php?page=Customer+Satisfaction\" rel=\"nofollow\" href=\"http:\/\/sumofrog.rehello.com\/tiki-index.php?page=Customer+Satisfaction\">idea page<\/a> updated, <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=458713\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=458713\">bug 458713<\/a><\/li>\n<\/ul>\n<p><strong>SFD<\/strong><\/p>\n<ul>\n<li> No more feedback.  We should just pick a date and hope that we have the response that we need.\n<ul>\n<li> The focus is on localization, so we need to split up the day in separate shifts for the different regions (Asia, Europe, America)<\/li>\n<li> Friday, November 21!<\/li>\n<li> This means late Thursday PDT for the early Asian shift.<\/li>\n<\/ul>\n<\/li>\n<li> Who is best for making presentations? Current topics:\n<ul>\n<li> How to localize articles &#8211; cww?<\/li>\n<li> Tips and tricks for keeping up to date on translations &#8212; cilias?<\/li>\n<li> Localizing for Firefox 3.1<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, zzxc, Cww, nkoth, myles7897 Sumo Weekly metrics djst has created a dashboard in Omniture so everyone in the team can look at the same data Next step is &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/10\/13\/minutes-of-sumo-meeting-2008-10-13\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[34982],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/296"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=296"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/296\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}