{"id":320,"date":"2008-11-03T12:59:40","date_gmt":"2008-11-03T19:59:40","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=320"},"modified":"2008-11-10T13:11:16","modified_gmt":"2008-11-10T20:11:16","slug":"minutes-of-sumo-meeting-2008-11-03","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/11\/03\/minutes-of-sumo-meeting-2008-11-03\/","title":{"rendered":"Minutes of SUMO meeting 2008-11-03"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, cilias, zzxc, cww, nkoth<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a><\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a><\/li>\n<li> SFD planning\n<ul>\n<li> Blogged about it<\/li>\n<li> Talked to Axel + Seth about getting the word out<\/li>\n<li> Needs leads for Asian session<\/li>\n<li> cilias to host his own session for European and American shifts<\/li>\n<\/ul>\n<\/li>\n<li> MozCamp 2008<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Bugzilla: 1 article request <a class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=462169\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=462169\">[1]<\/a>, 1 article bug verified fixed <a class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=460863\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=460863\">[2]<\/a><\/li>\n<li> Text mockups for new article editor are posted in <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?forumId=3&amp;comments_parentId=152040\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?forumId=3&amp;comments_parentId=152040\">Contributors forum<\/a> thread (will blog about it soon)<\/li>\n<li> Crashes article is now split up into separate articles. If you see any bad links update them.<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-listpages.php?offset=0&amp;sort_mode=lang_asc&amp;maxRecords=253\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-listpages.php?offset=0&amp;sort_mode=lang_asc&amp;maxRecords=253\">253 articles without a language<\/a> (Down from 278), but still a lot. If you haven&#8217;t gone through them, please do.\n<ul>\n<li> Broken anchors spotted by Simone Lando, cilias to file bug<\/li>\n<\/ul>\n<\/li>\n<li> Discussion about re-evaluating in-product help for Firefox 3.1\n<ul>\n<li> How big should it be?<\/li>\n<li> Can we better organize the content in product help?<\/li>\n<li> What content should be covered in in-product help?\n<ul>\n<li> Are there any other good places for help-topic links?<\/li>\n<\/ul>\n<\/li>\n<li> Discussion in <a class=\"external text\" title=\"http:\/\/groups.google.com\/group\/mozilla.support.planning\/browse_frm\/thread\/aa619f6481078bf0\" rel=\"nofollow\" href=\"http:\/\/groups.google.com\/group\/mozilla.support.planning\/browse_frm\/thread\/aa619f6481078bf0\">mozilla.support.planning<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Support Forum<\/strong><\/p>\n<ul>\n<li> Traffic dropping steadily.  Not sure why but that&#8217;s a good thing. Potential reasons:\n<ul>\n<li> No direct link to Firefox Support from mozilla.com top nav<\/li>\n<li> Less people upgrade to Firefox 3 now than some weeks before &#8212; many problems are occurring when upgrading<\/li>\n<li> Better content in the Knowledge Base &#8212; better knowledge of which issues are the most common<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Metrics update\n<ul>\n<li>Traffic slightly up, around 75% of chats answered<\/li>\n<li>14 new accounts last week<\/li>\n<li>Number of helpers taking at least one chat: 9<\/li>\n<\/ul>\n<\/li>\n<li> cww to modify foxkehbox to track time<\/li>\n<li> Manually send out email to new accounts with initial info on how to get started?\n<ul>\n<li> zzxc to write a template and send that out manually to new accounts for now<\/li>\n<\/ul>\n<\/li>\n<li>Live chat issues, ranked in order of frequency.  Full data and chat logs are available on the <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en\/kb\/Live+Chat+issue+guide\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en\/kb\/Live+Chat+issue+guide\">Live Chat issue guide<\/a>.\n<ol>\n<li>Lost bookmarks, bookmarks not saved, and bookmarks not working<\/li>\n<li>Crashes (on start, due to Flash, on downloading, on loading a PDF (<a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=444930\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=444930\">bug 444930<\/a>), &#8220;randomly&#8221;)<\/li>\n<li>Firefox will not start<\/li>\n<li>Blocked connections due to firewall<\/li>\n<li>Flash will not install<\/li>\n<li>Yahoo login issues<\/li>\n<li>Tech evangelism issues (Top TE issue: Back button on ebay results not working)<\/li>\n<\/ol>\n<\/li>\n<li>Working on splitting the Live Chat issue guide into two pages, &#8220;Live Chat issue guide&#8221; and &#8220;Troubleshooting guide&#8221;.\n<ul>\n<li>Outline of &#8220;Troubleshooting guide&#8221; <a class=\"external text\" title=\"http:\/\/pastebin.mozilla.org\/567454\" rel=\"nofollow\" href=\"http:\/\/pastebin.mozilla.org\/567454\">on pastebin<\/a>.  Feedback?<\/li>\n<\/ul>\n<\/li>\n<li>Feedback on the live chat documentation is wanted<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week&#8217;s weekly support issues SFD planning Blogged about it Talked to Axel + Seth about getting the word out Needs &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/11\/03\/minutes-of-sumo-meeting-2008-11-03\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/320"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=320"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/320\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=320"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=320"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}