{"id":329,"date":"2008-11-10T13:11:34","date_gmt":"2008-11-10T20:11:34","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=329"},"modified":"2008-11-10T13:13:12","modified_gmt":"2008-11-10T20:13:12","slug":"minutes-of-sumo-meeting-2008-11-10","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/11\/10\/minutes-of-sumo-meeting-2008-11-10\/","title":{"rendered":"Minutes of SUMO meeting 2008-11-10"},"content":{"rendered":"<p><strong>Attendees:<\/strong> cilias, zzxc, cww, nkoth<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> David is in MV for a Marketing Work Week<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a><\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Bookmarks issue (places.sqlite) is way up. Still investigating cause.<\/li>\n<\/ul>\n<\/li>\n<li> 0.7.2 to be pushed on Thursday <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;classification=Other&amp;product=support.mozilla.com&amp;component=Chat&amp;component=Forum&amp;component=General&amp;component=Knowledge+Base+Articles&amp;component=Knowledge+Base+Software&amp;component=Localization&amp;target_milestone=0.7.2&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;classification=Other&amp;product=support.mozilla.com&amp;component=Chat&amp;component=Forum&amp;component=General&amp;component=Knowledge+Base+Articles&amp;component=Knowledge+Base+Software&amp;component=Localization&amp;target_milestone=0.7.2&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit\">bug list<\/a><\/li>\n<li> <a class=\"external text\" title=\"http:\/\/musingt.com\/?p=33\" rel=\"nofollow\" href=\"http:\/\/musingt.com\/?p=33\">Logo Candidates<\/a>. Post your feedback on Tara&#8217;s blog post.\n<ul>\n<li> No clear favorite.<\/li>\n<li> Need to clear up with David, whether or not Firefox logo can be incorporated in to Support logo.<\/li>\n<\/ul>\n<\/li>\n<li> SFD planning\n<ul>\n<li> cilias to go through content to cover in his presentation.<\/li>\n<li> Cww to talk with locale drivers to coordinate workload.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Bugzilla: 1 new article request <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=463477\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=463477\">bug 463477<\/a>, 0 article bugs verified fixed\n<ul>\n<li> That new article request is for an article on Private browsing (i.e. 3.1 documentation major feature)<\/li>\n<\/ul>\n<\/li>\n<li> Upgrading Firefox article is going to be renamed to Updating Firefox<\/li>\n<li> Top 15 articles are now translated in German<\/li>\n<li> Still want feedback on article editor mockups<\/li>\n<li> In-product help discussion status:\n<ul>\n<li> It&#8217;s too late in Firefox 3.1 development to consider adding help-topic links.<\/li>\n<li> Localization issue is still up in the air, but now have some metrics. (Interesting stat: 65% of all support.mozilla.com traffic is in-product help start pages)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Support Forum<\/strong><\/p>\n<ul>\n<li> foxkehbot is now reporting forum threads that need answering in #sumo.<\/li>\n<li> Users coming from Live Chat can also insert the handle of the a person that helped them, and foxkehbot will ping that person.<\/li>\n<li> Will have stats next week to see whether or not foxkehbot is improving things.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Metrics update:\n<ul>\n<li>Traffic down again, percentage answered is high<\/li>\n<li>4 new accounts, 2 account approvals (ezadkiel, moon)<\/li>\n<\/ul>\n<\/li>\n<li>Number of broken bookmarks cases without Norton 360 (<a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=183742&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=183742&amp;forumId=3\">contributors forum thread<\/a>) were up last week, around 4 cases per day.<\/li>\n<li>Full stats for all issues will be on <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en\/kb\/Live+Chat+issue+guide\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en\/kb\/Live+Chat+issue+guide\">Live Chat issue guide<\/a> later today<\/li>\n<li>Feedback wanted on new <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en\/kb\/Live+Chat+troubleshooting+guide\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en\/kb\/Live+Chat+troubleshooting+guide\">Live Chat troubleshooting guide<\/a><\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> What is the best method\/channel of communication between support communities with regards to weekly issues?\n<ul>\n<li> Currently assumed that the best method is to post in their forums, but something more efficient is desired.<\/li>\n<li> Have some solutions to discuss on Support Firefox Day.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: cilias, zzxc, cww, nkoth Sumo David is in MV for a Marketing Work Week Weekly metrics Last week&#8217;s weekly support issues Bookmarks issue (places.sqlite) is way up. Still investigating &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/11\/10\/minutes-of-sumo-meeting-2008-11-10\/\">Read more<\/a><\/p>\n","protected":false},"author":80,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/329"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=329"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/329\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}