{"id":347,"date":"2008-11-24T13:02:30","date_gmt":"2008-11-24T20:02:30","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=347"},"modified":"2008-11-24T13:02:30","modified_gmt":"2008-11-24T20:02:30","slug":"minutes-of-sumo-meeting-2008-11-24","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/11\/24\/minutes-of-sumo-meeting-2008-11-24\/","title":{"rendered":"Minutes of SUMO meeting 2008-11-24"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, cilias, cww, zzxc, lucy<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> All articles in &#8220;Bottom 5 rated &#8220;understandable&#8221; articles&#8221; had more yes votes, than no votes.\n<ul>\n<li> Could be because people who find an article hard to understand don&#8217;t read it to the end. Doesn&#8217;t make the stats less valid though.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Cww to blog about getting leads for issues<\/li>\n<\/ul>\n<\/li>\n<li> SFD post mortem\n<ul>\n<li> Almost 100% of visitors came from (something).google.com\/firefox (default Mozilla start page)<\/li>\n<li> What worked well?\n<ul>\n<li> Having someone moderating (Asa), backing up the main person was really useful. Good to get questions highlighted; easy to miss when you&#8217;re doing an interview at the same time.<\/li>\n<\/ul>\n<\/li>\n<li> What could be improved?\n<ul>\n<li> Give people an earlier heads up at the MV office<\/li>\n<li> We could do a better job of putting prerecorded on demand content before and after the actual event<\/li>\n<li> Should collect email addresses prior to event to send out reminders<\/li>\n<li> Should collect email addresses during the event to follow up with new people interested in getting involved<\/li>\n<\/ul>\n<\/li>\n<li> Next SFD let&#8217;s do it on a Thursday to ensure more contributors are available to help new people the day after the event<\/li>\n<li> Stuff left to do\n<ul>\n<li> Wiki page summarizing Mozilla 2010 goals <a class=\"external text\" title=\"http:\/\/docs.google.com\/Doc?id=dd3xrkhv_1dgmkhjf2&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/docs.google.com\/Doc?id=dd3xrkhv_1dgmkhjf2&amp;hl=en\">so far&#8230;<\/a>. everyone to provide feedback and cww to upload to the Mozilla Wiki.<\/li>\n<li> djst to blog about the event<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Low traffic:\n<ul>\n<li> 0 articles in review que for the past week.<\/li>\n<li> What changes there are have been new translations.<\/li>\n<\/ul>\n<\/li>\n<li> Notable article changes:\n<ul>\n<li> The ActiveX article is being changed to not mention the ActiveX of Mozilla plugin.<\/li>\n<li> SHOWFOR will be removed from the For Internet Explorer users article. <a class=\"external autonumber\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=210627&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=210627&amp;forumId=3\">[1]<\/a><\/li>\n<\/ul>\n<\/li>\n<li> I&#8217;ve proposed some changes to in-product help. <a class=\"external autonumber\" title=\"http:\/\/groups.google.com\/group\/mozilla.support.planning\/msg\/4bad8da677030f44\" rel=\"nofollow\" href=\"http:\/\/groups.google.com\/group\/mozilla.support.planning\/msg\/4bad8da677030f44\">[2]<\/a><\/li>\n<li> Looking for someone to write the article on Private Browsing <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=463477\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=463477\">bug 463477<\/a><\/li>\n<li> Article editor PRD is under review. <a class=\"external autonumber\" title=\"https:\/\/wiki.mozilla.org\/Support\/Editor:PRD\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Editor:PRD\">[3]<\/a><\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Contributor forum should only allow new threads for logged in &#8220;Contributor&#8221; users<\/li>\n<li> Need to make it clearer that the Contributor forum isn&#8217;t the Support forum<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Fewer helpers last week, only 4 people taking chats.<\/li>\n<li>Total chat sessions down about 10%, percent answered still ~75%<\/li>\n<li>6 new accounts, 0 new approvals, 1 unapproval<\/li>\n<li>Top issues: sqlite (cookies, bookmarks) corruption, preferences not saved, firewall connections, Mac random crashing (all <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=459531\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=459531\">bug 459531<\/a>)<\/li>\n<li>Trainees queue and joining queue when closed will be fixed as soon as SVN is pushed live<\/li>\n<li>Security bug <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=464779\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=464779\">464779<\/a> doesn&#8217;t currently affect our builds, but it does affect Openfire&#8217;s own binaries.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li><a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=205303&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=205303&amp;forumId=3\">Weekly Firefox status meetings<\/a> summaries up.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, cilias, cww, zzxc, lucy Sumo Weekly metrics All articles in &#8220;Bottom 5 rated &#8220;understandable&#8221; articles&#8221; had more yes votes, than no votes. Could be because people who find &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/11\/24\/minutes-of-sumo-meeting-2008-11-24\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/347"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=347"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/347\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}