{"id":3830,"date":"2016-10-20T01:13:29","date_gmt":"2016-10-19T23:13:29","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=3830"},"modified":"2016-10-25T15:15:24","modified_gmt":"2016-10-25T13:15:24","slug":"firefox-49-support-release-report","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2016\/10\/20\/firefox-49-support-release-report\/","title":{"rendered":"Firefox 49 Support Release Report"},"content":{"rendered":"

This report is aiming to capture and explain what has happened during and after the launch of Firefox 49on multiple support fronts: Knowledge Base and localization, 1:1 social and forum support, trending issues and reported bugs, as well as to celebrate and recognize the tremendous work the SUMO community is putting in to make sure our users experience a happy release. We have lots of ways to contribute, from Support to Social to PR, the ways you can help shape our communications program and tell the world about Mozilla are endless. For more information: [https:\/\/goo.gl\/NwxLJF<\/a>]<\/p>\n

Knowledge Base and Localization<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n
Article<\/b><\/td>\nVoted “helpful” (English\/US only)<\/b><\/td>\nGlobal views<\/b><\/td>\nComments from dissatisfied users<\/b><\/td>\n<\/tr>\n
Desktop (Sept. 20 – Oct. 12)<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/hello-status<\/a><\/td>\n76-80%<\/td>\n93871<\/td>\n“No explanation of why it was removed.”<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/firefox-reader-view-clutter-free-web-pages<\/a><\/td>\n61-76%<\/td>\n8625<\/td>\nnone<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/html5-audio-and-video-firefox<\/a><\/td>\n36-71%<\/td>\n11756<\/td>\n“Didn’t address Firefox not playing YouTube tutorials”<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/your-hardware-no-longer-supported<\/a><\/td>\n70-75%<\/td>\n5147<\/td>\n“Please continue to support Firefox for Pentium III. It is not that hard to do.”<\/p>\n

“What about those who can’t afford to upgrade their processors?”<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
Android (Sept. 20 – Oct. 12)<\/b><\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/whats-new-firefox-android<\/a><\/td>\n68%<\/td>\n292<\/td>\nnone<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Localization<\/h2>\n\n\n\n\n\n\n\n\n\n\n
Article<\/b><\/td>\nTop 10 locale coverage<\/b><\/td>\nTop 20 locale coverage<\/b><\/td>\n<\/tr>\n
Desktop (Sept. 20 – Oct. 12)<\/b><\/td>\n<\/td>\n<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/hello-status<\/a><\/td>\n100%<\/td>\n86%<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/firefox-reader-view-clutter-free-web-pages<\/a><\/td>\n100%<\/td>\n81%<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/html5-audio-and-video-firefox<\/a><\/td>\n100%<\/td>\n81%<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/your-hardware-no-longer-supported<\/a><\/td>\n100%<\/td>\n81%<\/td>\n<\/tr>\n
Android (Sept. 20 – Oct. 12)<\/b><\/td>\n<\/td>\n<\/td>\n<\/tr>\n
https:\/\/support.mozilla.org\/en-US\/kb\/whats-new-firefox-android<\/a><\/td>\n100%<\/td>\n71%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Support Forum Threads<\/b><\/h1>\n

 <\/p>\n

Great teamwork between some top contributors<\/i><\/p>\n