{"id":4017,"date":"2021-05-10T10:25:49","date_gmt":"2021-05-10T17:25:49","guid":{"rendered":"https:\/\/blog.mozilla.org\/sumo\/?p=4017"},"modified":"2021-05-10T10:25:49","modified_gmt":"2021-05-10T17:25:49","slug":"whats-up-with-sumo-may-2021","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2021\/05\/10\/whats-up-with-sumo-may-2021\/","title":{"rendered":"What\u2019s up with SUMO &#8211; May 2021"},"content":{"rendered":"<p>Hey SUMO folks,<\/p>\n<p>The second quarter of 2021 is underway and we can\u2019t be more excited about lots of stuff that we\u2019ve been working on in this quarter.<\/p>\n<p>Let\u2019s find out more about them!<\/p>\n<h2>Welcome on board!<\/h2>\n<ol>\n<li aria-level=\"1\">Welcome back<a href=\"https:\/\/support.mozilla.org\/en-US\/user\/databaseben\"> dbben<\/a>! Thanks for actively contributing back in the forum.<\/li>\n<\/ol>\n<h2>Community news<\/h2>\n<ul>\n<li aria-level=\"1\">Another reminder to check out <a href=\"https:\/\/app.mailbrew.com\/kelimuttu\/firefox-daily-digest-MtCYUQlPI32O\">Firefox Daily Digest<\/a> to get daily updates about Firefox. Go check it out and subscribe if you haven\u2019t already.<\/li>\n<li aria-level=\"1\">Advanced Search page is gone from SUMO as per May 4, 2021. The team is currently working to add syntax functionality that will be added to the simple search field. The plan is to have similar functionality to what we have in the advanced search but with minimal UI. Follow our discussion about this in the contributor forum <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/contributors\/715037?last=81283\">here<\/a>.<\/li>\n<li aria-level=\"1\">Firefox 89 is coming soon. We\u2019ve been working on the <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/contributors\/715057?last=81307\">tagging plan across channels<\/a> for the upcoming proton launch next month. The idea is that, we want to collect those feedbacks and report to the product team regularly before and after the release. Here\u2019s what we\u2019re going to do for each channel:\n<ul>\n<li aria-level=\"2\">Forum: If you\u2019ve seen any questions related to proton changes, please tag the question with <a href=\"https:\/\/support.mozilla.org\/en-US\/questions\/firefox?tagged=mr1&amp;show=all\">MR1<\/a>.<\/li>\n<li aria-level=\"2\">Twitter: Conversocial let us automatically tag conversations with specific keywords related to proton. If you\u2019ve seen other conversations that haven\u2019t been tagged, please add \u201cMR1\u201d tag manually.<\/li>\n<li aria-level=\"2\">Reddit: Include proton in your post and tag the thread with \u201cProton\u201d (<a href=\"https:\/\/www.reddit.com\/r\/firefox\/comments\/mvplia\/include_proton_in_your_posts_about_the_new\/\">related thread<\/a>). We\u2019ll capture top 10 conversations to the product team on a weekly basis.<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">Check out the following release notes from Kitsune for the past month:\n<ul>\n<li aria-level=\"2\"><a href=\"https:\/\/discourse.mozilla.org\/t\/kitsune-release-notes-2021-04-21\/79043\/2\">Kitsune release notes 2021-04-21<\/a><\/li>\n<li aria-level=\"2\"><a href=\"https:\/\/discourse.mozilla.org\/t\/kitsune-release-notes-2021-04-27\/79367\/2\">Kitsune release notes 2021-04-27<\/a><\/li>\n<li aria-level=\"2\"><a href=\"https:\/\/discourse.mozilla.org\/t\/kitsune-release-notes-2021-05-04\/79726\/2\">Kitsune release notes 2021-05-04<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Community call<\/h2>\n<ul>\n<li aria-level=\"1\">Watch the monthly community call if you haven\u2019t. Learn more about what\u2019s new in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2021-04-21\">April<\/a>. We talked about various updates including the upcoming proton release in Firefox 89.<\/li>\n<li aria-level=\"1\"><b>Reminder:<\/b> Don\u2019t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You\u2019re more than welcome to lurk in the call if you don\u2019t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can address them during the meeting.<\/li>\n<\/ul>\n<h2>Community stats<\/h2>\n<h3>KB<\/h3>\n<p><b>KB Page views<\/b><\/p>\n<table style=\"height: 102px;\" width=\"699\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Page views<\/b><\/td>\n<td><b>Vs previous month<\/b><\/td>\n<\/tr>\n<tr>\n<td>April 2020<\/td>\n<td>8,739,284<\/td>\n<td>-28.03%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 KB contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/AliceWyman\">AliceWyman<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1813216\">Jeff<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/michro\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1064390\">Artist<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1230330\">Marchelo Ghelman<\/a><\/li>\n<\/ol>\n<h3>KB Localization<\/h3>\n<p><b>Top 10 locale based on total page views<\/b><\/p>\n<table style=\"height: 705px;\" width=\"830\">\n<tbody>\n<tr>\n<td><b>Locale<\/b><\/td>\n<td><b>Apr 2020 page views<\/b><\/td>\n<td><b>Localization progress (per 6 May)<\/b><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/de\/localization\">de<\/a><\/td>\n<td>10.09%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/es\/localization\">es<\/a><\/td>\n<td>6.80%<\/td>\n<td>45%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-CN\/localization\">zh-CN<\/a><\/td>\n<td>6.58%<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/fr\/localization\">fr<\/a><\/td>\n<td>6.52%<\/td>\n<td>88%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pt-BR\/localization\">pt-BR<\/a><\/td>\n<td>6.14%<\/td>\n<td>68%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ja\/localization\">ja<\/a><\/td>\n<td>4.37%<\/td>\n<td>57%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ru\/localization\">ru<\/a><\/td>\n<td>3.87%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/it\/localization\">it<\/a><\/td>\n<td>2.48%<\/td>\n<td>98%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pl\/localization\">pl<\/a><\/td>\n<td>2.31%<\/td>\n<td>85%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/id\/localization\">id<\/a><\/td>\n<td>0.96%<\/td>\n<td>2%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 localization contributor in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/2112275\">Ihor_ck<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1064390\">Artist<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/milupo\">Milupo<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1116205\">JimSp472<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/markh2\">Mark Heiji<\/a><\/li>\n<\/ol>\n<h3>Forum Support<\/h3>\n<p><b>Forum stats<\/b><\/p>\n<table style=\"height: 192px;\" width=\"884\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Total questions<\/b><\/td>\n<td><b>Answer rate within 72 hrs<\/b><\/td>\n<td><b>Solved rate within 72 hrs<\/b><\/td>\n<td><b>Forum helpfulness<\/b><\/td>\n<\/tr>\n<tr>\n<td>Apr 2020<\/td>\n<td>3379<\/td>\n<td>71.26%<\/td>\n<td>14.86<\/td>\n<td>71.43%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 forum contributor in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/287\">Cor-el<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/204\">Jscher2000<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/891034\">FredMcD<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1065701\">Sfhowes<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1185547\">Seburo<\/a><\/li>\n<\/ol>\n<h3>Social Support<\/h3>\n<table style=\"height: 275px;\" width=\"541\">\n<tbody>\n<tr>\n<td rowspan=\"2\"><b>Channel<\/b><\/td>\n<td colspan=\"2\"><b>Apr 2020<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Total conv<\/b><\/td>\n<td><b>Conv handled<\/b><\/td>\n<\/tr>\n<tr>\n<td>@firefox<\/td>\n<td>4,064<\/td>\n<td>287<\/td>\n<\/tr>\n<tr>\n<td>@FirefoxSupport<\/td>\n<td>303<\/td>\n<td>123<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 contributors in April 2021<\/b><\/p>\n<ol>\n<li aria-level=\"1\">Christophe Villeneuve<\/li>\n<li aria-level=\"1\">Md Monirul Alom<\/li>\n<li aria-level=\"1\">Devin E<\/li>\n<li aria-level=\"1\">Andrew Truong<\/li>\n<li aria-level=\"1\">Alex Mayorga<\/li>\n<\/ol>\n<h3>Play Store Support<\/h3>\n<p>We don\u2019t have enough data for the Play Store Support yet. However, you can check out the overall Respond Tool metrics <a href=\"https:\/\/gist.github.com\/LeoMcA\/7ef01b8f5df9df4304503a180cb8b50d\">here<\/a>.<\/p>\n<h2>Product updates<\/h2>\n<h3>Firefox desktop<\/h3>\n<ul>\n<li aria-level=\"1\">FX 89 release &#8211; June 1st<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">MR1\/Proton\n<ul>\n<li aria-level=\"2\">Firefox Beta 8(88.0b8) will have final if not near final changes implemented for proton<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">Phase 2 of Total Cookie protection &#8211; Dynamic First Party Isolation, or dFPI, feature enabled for Private Browsing Mode Users<\/li>\n<li aria-level=\"1\">Shimming Category 2 &#8211; Automatic exceptions UI indicator<\/li>\n<li aria-level=\"1\">Personalizing New Tab &#8211; Customize your new tab experience<\/li>\n<\/ul>\n<h3>Firefox mobile<\/h3>\n<ul>\n<li aria-level=\"1\">Fenix (Fx 89) &#8211; June 1st\n<ul>\n<li aria-level=\"2\">Optimized toolbar menus<\/li>\n<li aria-level=\"2\">Top Site visual improvements<\/li>\n<li aria-level=\"2\">Sync tabs \u2192 tabs tray<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">iOS V34\n<ul>\n<li aria-level=\"2\">Refresh of tabs view<\/li>\n<li aria-level=\"2\">Adding synced tabs to tabs trey<\/li>\n<li aria-level=\"2\">Removed tabs search bar<\/li>\n<li aria-level=\"2\">Tabs Trey refresh<\/li>\n<li aria-level=\"2\">Nimbus experimentation platform integrated<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Other products \/ Experiments<\/h3>\n<ul>\n<li aria-level=\"1\">Mozilla VPN V2.3 &#8211; may 28\n<ul>\n<li aria-level=\"2\">Windows &#8211; split tunneling<\/li>\n<li aria-level=\"2\">IPv6 Captive portal detection<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">Firefox for Amazon Fire TV and Echo Show sunset<\/li>\n<\/ul>\n<h2>Shout-outs!<\/h2>\n<ul>\n<li aria-level=\"1\">Thank you <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/khursheedmamoon\">Mamoon<\/a> for taking up VPN questions on the forum!<\/li>\n<li aria-level=\"1\">Thank you <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/yoasif\">Yoasif<\/a> for helping us with Proton flair on <a href=\"https:\/\/www.reddit.com\/r\/firefox\/comments\/mvplia\/include_proton_in_your_posts_about_the_new\/\">Reddit<\/a>!<\/li>\n<li aria-level=\"1\">Congrats <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/databaseben\">dbben<\/a> for making into the top contributor list for the forum.<\/li>\n<\/ul>\n<p>If you know anyone that we should feature here, please contact Kiki and we\u2019ll make sure to \u00a0 add them in our next edition.<\/p>\n<h2>Useful links:<\/h2>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/chat.mozilla.org\/#\/room\/#SUMO:mozilla.org\">#SUMO Matrix group<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/discourse.mozilla.org\/c\/sumo\/\">SUMO Discourse<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/forums\">Contributor forums<\/a><\/li>\n<li aria-level=\"1\">Twitter <a href=\"https:\/\/twitter.com\/SUMO_Mozilla\">@SUMO_mozilla<\/a> and <a href=\"https:\/\/twitter.com\/FirefoxSupport\">@FirefoxSupport<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/blog.mozilla.org\/sumo\/\">SUMO Blog<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hey SUMO folks, The second quarter of 2021 is underway and we can\u2019t be more excited about lots of stuff that we\u2019ve been working on in this quarter. Let\u2019s find &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2021\/05\/10\/whats-up-with-sumo-may-2021\/\">Read more<\/a><\/p>\n","protected":false},"author":1527,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[313],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4017"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=4017"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4017\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=4017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=4017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=4017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}