{"id":4021,"date":"2021-07-13T00:16:51","date_gmt":"2021-07-13T07:16:51","guid":{"rendered":"https:\/\/blog.mozilla.org\/sumo\/?p=4021"},"modified":"2021-07-13T00:16:51","modified_gmt":"2021-07-13T07:16:51","slug":"whats-up-with-sumo-july-2021","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2021\/07\/13\/whats-up-with-sumo-july-2021\/","title":{"rendered":"What\u2019s up with SUMO &#8211; July 2021"},"content":{"rendered":"<p>Hey SUMO folks,<\/p>\n<p>Welcome to a new quarter. Lots of projects and planning are underway. But first, let\u2019s take a step back and see what we\u2019ve been doing for the past month.<\/p>\n<h2>Welcome on board!<\/h2>\n<ol>\n<li aria-level=\"1\">Hello to <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/strafy\">strafy<\/a>, <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/naheedmire\">Naheed<\/a>, <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/AbdofAllah\">Taimur Ahmad<\/a>, and <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/felipekojinakamura\">Felipe<\/a>. Thanks for contributing to the forum and welcome to SUMO!<\/li>\n<\/ol>\n<h2>Community news<\/h2>\n<ul>\n<li aria-level=\"1\">The advance search syntax is available on our platform now (read more about it <a href=\"https:\/\/kitsune.readthedocs.io\/en\/latest\/advanced-search.html#document-fields\">here<\/a>).<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/wiki.mozilla.org\/Support\">Our wiki<\/a> has a new face now. Please take a look and let us know if you have any feedback.<\/li>\n<li aria-level=\"1\">Another reminder to check out<a href=\"https:\/\/app.mailbrew.com\/kelimuttu\/firefox-daily-digest-MtCYUQlPI32O\"> Firefox Daily Digest<\/a> to get daily updates about Firefox. Go check it out and subscribe if you haven\u2019t already.<\/li>\n<li aria-level=\"1\">Check out the following release notes from Kitsune in the month:\n<ul>\n<li aria-level=\"2\"><a href=\"https:\/\/discourse.mozilla.org\/t\/kitsune-release-notes-2021-06-09\/81437\">Kitsune release notes 2021-06-09<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Community call<\/h2>\n<ul>\n<li aria-level=\"1\">Watch the monthly community call if you haven\u2019t. Learn more about what\u2019s new in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2021-06-23\">June<\/a>!<\/li>\n<li aria-level=\"1\"><b>Reminder:<\/b> Don\u2019t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You\u2019re more than welcome to lurk in the call if you don\u2019t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can address them during the meeting.<\/li>\n<\/ul>\n<h2>Community stats<\/h2>\n<h3>KB<\/h3>\n<p><b>KB Page views<\/b><\/p>\n<table style=\"height: 135px;\" width=\"609\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Page views<\/b><\/td>\n<td><b>Vs previous month<\/b><\/td>\n<\/tr>\n<tr>\n<td>June 2021<\/td>\n<td>9,125,327<\/td>\n<td>+20.04%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 KB contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/AliceWyman\">AliceWyman<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/michro\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Mozinet\">Pierre<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/romado33\">Romado33<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/wsmwk\">wsmwk<\/a><\/li>\n<\/ol>\n<h3>KB Localization<\/h3>\n<p><b>Top 10 locale (besides en) based on total page views<\/b><\/p>\n<table style=\"height: 747px;\" width=\"768\">\n<tbody>\n<tr>\n<td><b>Locale<\/b><\/td>\n<td><b>Apr 2021 page views<\/b><\/td>\n<td><b>Localization progress (per Jul, 8)<\/b><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/de\/localization\">de<\/a><\/td>\n<td>10.21%<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/fr\/localization\">fr<\/a><\/td>\n<td>7.51%<\/td>\n<td>89%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/es\/localization\">es<\/a><\/td>\n<td>6.58%<\/td>\n<td>46%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pt-BR\/localization\">pt-BR<\/a><\/td>\n<td>5.43%<\/td>\n<td>65%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ru\/localization\">ru<\/a><\/td>\n<td>4.62%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-CN\/localization\">zh-CN<\/a><\/td>\n<td>4.23%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ja\/localization\">ja<\/a><\/td>\n<td>3.98%<\/td>\n<td>54%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pl\/localization\">pl<\/a><\/td>\n<td>2.49%<\/td>\n<td>84%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/it\/localization\">it<\/a><\/td>\n<td>2.42%<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/id\/localization\">id<\/a><\/td>\n<td>1.61%<\/td>\n<td>2%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 localization contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/829768\">Milupo<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/JimSp472\">JimSp472<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/372675\">Soucet<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/michro\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1064390\">Artist<\/a><\/li>\n<\/ol>\n<h3>Forum Support<\/h3>\n<p><b>Forum stats<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Total questions<\/b><\/td>\n<td><b>Answer rate within 72 hrs<\/b><\/td>\n<td><b>Solved rate within 72 hrs<\/b><\/td>\n<td><b>Forum helpfulness<\/b><\/td>\n<\/tr>\n<tr>\n<td>Jun 2021<\/td>\n<td>4676<\/td>\n<td>63.58%<\/td>\n<td>15.93%<\/td>\n<td>78.33%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 forum contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/287\">Cor-el<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/204\">Jscher2000<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/891034\">FredMcD<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1185547\">Seburo<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/sfhowes\">Sfhowes<\/a><\/li>\n<\/ol>\n<h3>Social Support<\/h3>\n<table>\n<tbody>\n<tr>\n<td rowspan=\"2\"><b>Channel<\/b><\/td>\n<td colspan=\"2\"><b>Jun 2021<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Total conv<\/b><\/td>\n<td><b>Conv handled<\/b><\/td>\n<\/tr>\n<tr>\n<td>@firefox<\/td>\n<td>7082<\/td>\n<td>160<\/td>\n<\/tr>\n<tr>\n<td>@FirefoxSupport<\/td>\n<td>1274<\/td>\n<td>448<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 contributors in Q1 2021<\/b><\/p>\n<ol>\n<li aria-level=\"1\">Christophe Villeneuve<\/li>\n<li aria-level=\"1\">Pravin<\/li>\n<li aria-level=\"1\">Emin Mastizada<\/li>\n<li aria-level=\"1\">Md Monirul Alom<\/li>\n<li aria-level=\"1\">Andrew Truong<\/li>\n<\/ol>\n<h3>Play Store Support<\/h3>\n<p>We don\u2019t have enough data for the Play Store Support yet. However, you can check out the overall Respond Tool metrics <a href=\"https:\/\/gist.github.com\/LeoMcA\/7ef01b8f5df9df4304503a180cb8b50d\">here<\/a>.<\/p>\n<h2>Product updates<\/h2>\n<h3>Firefox desktop<\/h3>\n<ul>\n<li aria-level=\"1\">FX Desktop V90 (07\/13)\n<ul>\n<li aria-level=\"2\">Shimming Exceptions UI (Smarkblock)<\/li>\n<li aria-level=\"2\">DNS over HTTPS &#8211; remote settings config<\/li>\n<li aria-level=\"2\">Background Update Agent (BAU)<\/li>\n<li aria-level=\"2\">About:third-party<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Firefox mobile<\/h3>\n<ul>\n<li aria-level=\"1\">FX Android V90 (07\/13)\n<ul>\n<li aria-level=\"2\">Credit Card Auto-Complete<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">FX IOS V35 (07\/13)\n<ul>\n<li aria-level=\"2\">Folders for your Bookmarks<\/li>\n<li aria-level=\"2\">Opt-in or out of <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/how-opt-out-studies-firefox-ios\">Experiments<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Other products \/ Experiments<\/h3>\n<ul>\n<li aria-level=\"1\">Mozilla VPN V2.4 (07\/13)\n<ul>\n<li aria-level=\"2\">Split Tunneling (Windows and Linux)<\/li>\n<li aria-level=\"2\">Support for Local DNS<\/li>\n<li aria-level=\"2\">Addition of In app Feedback submission<\/li>\n<li aria-level=\"2\">Variable Pricing addition (EU and US)<\/li>\n<li aria-level=\"2\">Expansion Phase 2 to EU (Spain, Italy, Belgium, Austria, Switzerland)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Shout-outs!<\/h2>\n<ul>\n<li aria-level=\"1\">Kudos for everyone who&#8217;s been helping with the Firefox 89 release.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Franz_von_Suppe\">Franz<\/a> for helping with the forum and for the search handover insight.<\/li>\n<\/ul>\n<p>If you know anyone that we should feature here, please contact Kiki and we\u2019ll make sure to add them in our next edition.<\/p>\n<h2>Useful links:<\/h2>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/chat.mozilla.org\/#\/room\/#SUMO:mozilla.org\">#SUMO Matrix group<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/discourse.mozilla.org\/c\/sumo\/\">SUMO Discourse<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/forums\">Contributor forums<\/a><\/li>\n<li aria-level=\"1\">Twitter <a href=\"https:\/\/twitter.com\/SUMO_Mozilla\">@SUMO_mozilla<\/a> and <a href=\"https:\/\/twitter.com\/FirefoxSupport\">@FirefoxSupport<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/blog.mozilla.org\/sumo\/\">SUMO Blog<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hey SUMO folks, Welcome to a new quarter. Lots of projects and planning are underway. But first, let\u2019s take a step back and see what we\u2019ve been doing for the &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2021\/07\/13\/whats-up-with-sumo-july-2021\/\">Read more<\/a><\/p>\n","protected":false},"author":1527,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[313],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4021"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=4021"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4021\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=4021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=4021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=4021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}