{"id":4025,"date":"2021-08-18T20:30:39","date_gmt":"2021-08-19T03:30:39","guid":{"rendered":"https:\/\/blog.mozilla.org\/sumo\/?p=4025"},"modified":"2021-08-18T20:30:39","modified_gmt":"2021-08-19T03:30:39","slug":"whats-up-with-sumo-august-2021","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2021\/08\/18\/whats-up-with-sumo-august-2021\/","title":{"rendered":"What\u2019s up with SUMO &#8211; August 2021"},"content":{"rendered":"<p>Hey SUMO folks,<\/p>\n<p>Summer is here. Despite the current situation of the world, I hope you can still enjoy a bit of sunshine and the breezing air wherever you are. And while vacations are planned, SUMO is still busy with lots of projects and releases. So let&#8217;s get the recap started!<\/p>\n<h2>Welcome on board!<\/h2>\n<ol>\n<li aria-level=\"1\">Welcome <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/fireplace.tea.oceans\">Julie<\/a> and <a href=\"https:\/\/support.mozilla.org\/en-US\/user\/rowanthefierce\">Rowan<\/a>! Thank you for diving into the KB world.<\/li>\n<\/ol>\n<h2>Community news<\/h2>\n<ul>\n<li aria-level=\"1\">One of our goal for Q3 this year is to revamp the onboarding experience for contributor that is focused on the \/get-involved page. To support this work, we\u2019re currently conducting <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/contributors\/715211?last=81769\">a survey<\/a> to understand how effective is the current onboarding information we provide. Please fill out <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/contributors\/715211?last=81769\">the survey<\/a> if you haven\u2019t and share it to your community and fellow contributors!<\/li>\n<li aria-level=\"1\">No Kitsune update for this month. Check out <a href=\"https:\/\/github.com\/mozilla\/sumo-project\/projects\/1\">SUMO Engineering Board<\/a> instead to see what the team is currently doing.<\/li>\n<\/ul>\n<h2>Community call<\/h2>\n<ul>\n<li aria-level=\"1\">Watch the monthly community call if you haven\u2019t. Learn more about what\u2019s new in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2021-08-04\">July<\/a>!<\/li>\n<li aria-level=\"1\"><b>Reminder:<\/b> Don\u2019t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You\u2019re more than welcome to lurk in the call if you don\u2019t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can address them during the meeting.<\/li>\n<\/ul>\n<h2>Community stats<\/h2>\n<h3>KB<\/h3>\n<p><b>KB pageviews (*)<\/b><\/p>\n<table style=\"height: 65px;\" width=\"814\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Page views<\/b><\/td>\n<td><b>Vs previous month<\/b><\/td>\n<\/tr>\n<tr>\n<td>Jul 2021<\/td>\n<td>8,237,410<\/td>\n<td>-10.81%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<pre>* KB pageviews number is a total of KB pageviews for \/en-US\/ only<\/pre>\n<p><b>Top 5 KB contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/AliceWyman\">AliceWyman<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/michro\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Mozinet\">Pierre Mozinet<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/romado33\">Romado33<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/k_alex\">K_alex<\/a><\/li>\n<\/ol>\n<h3><\/h3>\n<h3>KB Localization<\/h3>\n<p><b>Top 10 locale based on total page views<\/b><\/p>\n<table style=\"height: 456px;\" width=\"838\">\n<tbody>\n<tr>\n<td><b>Locale<\/b><\/td>\n<td><b>Apr 2021 pageviews (*)<\/b><\/td>\n<td><b>Localization progress (per Jul, 9)(**)<\/b><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/de\/localization\">de<\/a><\/td>\n<td>8.62%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-CN\/localization\">zh-CN<\/a><\/td>\n<td>6.92%<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pt-BR\/localization\">pt-BR<\/a><\/td>\n<td>6.32%<\/td>\n<td>64%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/es\/localization\">es<\/a><\/td>\n<td>6.22%<\/td>\n<td>45%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/fr\/localization\">fr<\/a><\/td>\n<td>5.70%<\/td>\n<td>91%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ja\/localization\">ja<\/a><\/td>\n<td>4.13%<\/td>\n<td>55%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ru\/localization\">ru<\/a><\/td>\n<td>3.61%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/it\/localization\">it<\/a><\/td>\n<td>2.08%<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pl\/localization\">pl<\/a><\/td>\n<td>2.00%<\/td>\n<td>84%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-TW\/localization\">zh-TW<\/a><\/td>\n<td>1.44%<\/td>\n<td>6%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<pre>* Locale pageviews is an overall pageviews from the given locale (KB and other pages)\r\n\r\n** Localization progress is the percentage of localized article from all KB articles per locale<\/pre>\n<p><b>Top 5 localization contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/829768\">Milupo<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/372675\">Soucet<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/d.spentzos\">Jim Spentzos<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/michro\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/markh2\">Mark Heijl<\/a><\/li>\n<\/ol>\n<h3><\/h3>\n<h3>Forum Support<\/h3>\n<p><b>Forum stats<\/b><\/p>\n<table style=\"height: 117px;\" width=\"827\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Total questions<\/b><\/td>\n<td><b>Answer rate within 72 hrs<\/b><\/td>\n<td><b>Solved rate within 72 hrs<\/b><\/td>\n<td><b>Forum helpfulness<\/b><\/td>\n<\/tr>\n<tr>\n<td>Jul 2021<\/td>\n<td>3175<\/td>\n<td>72.13%<\/td>\n<td>15.02%<\/td>\n<td>81.82%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 forum contributors in the last 90 days:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/891034\">FredMcD<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/287\">Cor-el<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/204\">Jscher2000<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/1185547\">Seburo<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/sfhowes\">Sfhowes<\/a><\/li>\n<\/ol>\n<h3><\/h3>\n<h3>Social Support<\/h3>\n<table>\n<tbody>\n<tr>\n<td rowspan=\"2\"><b>Channel<\/b><\/td>\n<td colspan=\"2\"><b>Jul 2021<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Total conv<\/b><\/td>\n<td><b>Conv interacted<\/b><\/td>\n<\/tr>\n<tr>\n<td>@firefox<\/td>\n<td>2967<\/td>\n<td>341<\/td>\n<\/tr>\n<tr>\n<td>@FirefoxSupport<\/td>\n<td>386<\/td>\n<td>270<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 contributors in Q1 2021<\/b><\/p>\n<ol>\n<li aria-level=\"1\">Christophe Villeneuve<\/li>\n<li aria-level=\"1\">Andrew Truong<\/li>\n<li aria-level=\"1\">Pravin<\/li>\n<\/ol>\n<h3><\/h3>\n<h3>Play Store Support<\/h3>\n<p>We don\u2019t have enough data for the Play Store Support yet. However, you can check out the overall Respond Tool metrics <a href=\"https:\/\/gist.github.com\/LeoMcA\/7ef01b8f5df9df4304503a180cb8b50d\">here<\/a>.<\/p>\n<h2><\/h2>\n<h2>Product updates<\/h2>\n<h3>Firefox desktop<\/h3>\n<ul>\n<li aria-level=\"1\">FX Desktop V91 (August 10)\n<ul>\n<li aria-level=\"2\"><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/https-only-prefs#firefox:win10:fx91\">HTTPS-First Mode<\/a><\/li>\n<li aria-level=\"2\"><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/enhanced-tracking-protection-firefox-desktop#w_strict-enhanced-tracking-protection\">Total Cookie Clearing\/Deletion<\/a><\/li>\n<li aria-level=\"2\"><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/print-simplified-clutter-free-pages-firefox?redirectslug=print-friendly-pages-firefox-clutter-free-printing&amp;redirectlocale=en-US\">Select Simplified Format in Print Settings<\/a><\/li>\n<li aria-level=\"2\"><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/windows-sso\">Windows SSO<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Firefox mobile<\/h3>\n<ul>\n<li aria-level=\"1\">FX for Android V91 (August 10)\n<ul>\n<li aria-level=\"2\"><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/set-firefox-your-default-browser-notification-pane\">Default Browser Notifications<\/a><\/li>\n<li aria-level=\"2\">Fixes: Password fields no longer automatically start with a capital letter with the Samsung keyboard.<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">FX for iOS V36 (August 10)\n<ul>\n<li aria-level=\"2\">Fixes: Tab preview not showing in tab tray<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Other products \/ Experiments<\/h3>\n<ul>\n<li aria-level=\"1\">Mozilla VPN V2.5 (September 8)\n<ul>\n<li aria-level=\"2\">Multi-hop: Using multiple VPN servers. VPN server chaining method gives extra security and privacy.<\/li>\n<li aria-level=\"2\">Support for Local DNS: If there is a need, you can set a custom DNS server when the Mozilla VPN is on.<\/li>\n<li aria-level=\"2\">Getting help if you cannot sign in: \u2018get support\u2019 improvements.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Upcoming Releases<\/h3>\n<ul>\n<li aria-level=\"1\">FX Desktop 92, FX Android 92, FX iOS V37 (September 7)<\/li>\n<li aria-level=\"1\">Updates to FX Focus (October)<\/li>\n<\/ul>\n<h2><\/h2>\n<h2>Shout-outs!<\/h2>\n<ul>\n<li aria-level=\"1\">Thanks to Felipe Koji for his great work on Social Support.<\/li>\n<li aria-level=\"1\">Thanks to Seburo for constantly championing support for Firefox mobile.<\/li>\n<\/ul>\n<p>If you know anyone that we should feature here, please contact Kiki and we\u2019ll make sure to add them in our next edition.<\/p>\n<h2><\/h2>\n<h2>Useful links:<\/h2>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/chat.mozilla.org\/#\/room\/#SUMO:mozilla.org\">#SUMO Matrix group<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/discourse.mozilla.org\/c\/sumo\/\">SUMO Discourse<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/forums\">Contributor forums<\/a><\/li>\n<li aria-level=\"1\">Twitter <a href=\"https:\/\/twitter.com\/SUMO_Mozilla\">@SUMO_mozilla<\/a> and <a href=\"https:\/\/twitter.com\/FirefoxSupport\">@FirefoxSupport<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/blog.mozilla.org\/sumo\/\">SUMO Blog<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hey SUMO folks, Summer is here. Despite the current situation of the world, I hope you can still enjoy a bit of sunshine and the breezing air wherever you are. &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2021\/08\/18\/whats-up-with-sumo-august-2021\/\">Read more<\/a><\/p>\n","protected":false},"author":1527,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[313],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4025"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=4025"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4025\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=4025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=4025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=4025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}