{"id":4078,"date":"2023-04-17T08:19:41","date_gmt":"2023-04-17T15:19:41","guid":{"rendered":"https:\/\/blog.mozilla.org\/sumo\/?p=4078"},"modified":"2023-04-26T08:06:13","modified_gmt":"2023-04-26T15:06:13","slug":"whats-up-with-sumo-q1-2023","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2023\/04\/17\/whats-up-with-sumo-q1-2023\/","title":{"rendered":"What\u2019s up with SUMO &#8211; Q1 2023"},"content":{"rendered":"<p>Hi everybody,<\/p>\n<p>I know some of you have been asking about the monthly blog post since January. We\u2019re back today, with a summary of what happened in the past 3 months. This will be our new cadence for this kind of post. So please look out for our next edition by early July.<\/p>\n<p>I hope the past 3 months have treated you well. Time surely flies so fast. We\u2019ve done a lot of internal research for the past 3 months, but in Q2, I promise you will see more of me all around our various community channels.<\/p>\n<h2>Welcome note and shout-outs<\/h2>\n<ul>\n<li aria-level=\"1\">Welcome to<a href=\"https:\/\/support.mozilla.org\/user\/jaewookim1990\"> Kim Jae Woo<\/a>,<a href=\"https:\/\/support.mozilla.org\/user\/hgreen.9\"> Henry Green<\/a>,<a href=\"https:\/\/support.mozilla.org\/user\/jayjhengineer\"> Jason Hoyle<\/a>,<a href=\"https:\/\/support.mozilla.org\/user\/Ifeoma\"> Ifeoma<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/rayvermey\">Ray Vermey<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/ashfaqjaan14\/\">Ashfaq<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/hafeez_h\/\">Hisham<\/a>,<a href=\"https:\/\/support.mozilla.org\/user\/petergallwas\/\"> Peter<\/a>,<a href=\"https:\/\/support.mozilla.org\/user\/hivarun\/\"> Varun<\/a>, and<a href=\"https:\/\/support.mozilla.org\/user\/ysfff\/\"> Th\u00e9o<\/a>. Thanks for joining the Social and Mobile Store Support program!<\/li>\n<li aria-level=\"1\">Shout-outs to Tim Maks, Christophe, for participating in FOSDEM 2023! Also to Paul for his continued support for Mozfest over the years. You are all amazing!<\/li>\n<li aria-level=\"1\">Thanks to everybody for your participation in the Mozilla Support 2023 contributor survey. Your input and feedback are greatly appreciated. #MozLove to you all!<\/li>\n<\/ul>\n<p>If you know anyone that we should feature here, please contact <a href=\"https:\/\/support.mozilla.org\/user\/kelimutu\">Kiki<\/a>, and we\u2019ll make sure to add them in our next edition.<\/p>\n<h2>Community news<\/h2>\n<ul>\n<li aria-level=\"1\">What happened at FOSDEM 2023? Check out this <a href=\"https:\/\/blog.mozilla.org\/community\/2023\/02\/03\/meet-us-at-fosdem-2023\/\">blog post<\/a>!<\/li>\n<li aria-level=\"1\">Learn more about <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/contributors\/716151?last=84915\">Mozilla.social<\/a> initiative if you\u2019re into the fediverse world.<\/li>\n<li aria-level=\"1\">Watch the recording of our community call in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-03-08\">March<\/a> if you haven\u2019t already to learn more about SUI (Simplified User Interface) screenshot that <a href=\"https:\/\/blog.mozilla.org\/sumo\/2022\/10\/31\/introducing-lucas-siebert\/\">Lucas<\/a> shared.<\/li>\n<li aria-level=\"1\">It\u2019s also highly recommended to watch our community call in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-04-05\">April<\/a> to catch up on the result of the contributor survey we\u2019ve done in Q1.<\/li>\n<\/ul>\n<h2>Catch up<\/h2>\n<ul>\n<li aria-level=\"1\">Watch the monthly community call if you haven\u2019t. Learn more about what\u2019s new in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-01-11\">January<\/a>, <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-02-08\">February<\/a> and <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-03-08\">March<\/a>! <b>Reminder:<\/b> <i>Don\u2019t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You\u2019re more than welcome to lurk in the call if you don\u2019t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can answer them during the meeting.<\/i><\/li>\n<li aria-level=\"1\">If you\u2019re an NDA\u2019ed contributor, you can watch the recording of the Customer Experience weekly scrum meeting from <a href=\"https:\/\/mzl.la\/SUMO-release-scrum\">AirMozilla<\/a> to catch up with the latest product updates.<\/li>\n<li aria-level=\"1\">Consider subscribe to <a href=\"https:\/\/mzl.la\/3NZO8tI\">Firefox Daily Digest<\/a> to get daily updates about Firefox from across different platforms.<\/li>\n<li aria-level=\"1\">Check out <a href=\"https:\/\/github.com\/mozilla\/sumo-project\/projects\/1\">SUMO Engineering Board<\/a> to see what the platform team is currently doing.<\/li>\n<\/ul>\n<h2>Community stats<\/h2>\n<h3>KB<\/h3>\n<p><b>KB pageviews (*)<\/b><\/p>\n<p>* KB pageviews number is a total of KB pageviews for \/en-US\/ only<\/p>\n<table style=\"height: 173px;\" width=\"642\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Page views<\/b><\/td>\n<td><b>Vs previous month<\/b><\/td>\n<\/tr>\n<tr>\n<td>Jan 2023<\/td>\n<td>7,199,541<\/td>\n<td>5.53%<\/td>\n<\/tr>\n<tr>\n<td>Feb 2023<\/td>\n<td>7,288,066<\/td>\n<td>2.88%<\/td>\n<\/tr>\n<tr>\n<td>Mar 2023<\/td>\n<td>7,485,556<\/td>\n<td>2.71%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 KB contributors in the last 90 days:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/AliceWyman\">AliceWyman<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Mozinet\">Pierre Mozinet<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/michro\/\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/markh2\/\">Mark Heijl<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Artist\">Artist<\/a><\/li>\n<\/ul>\n<h3>KB Localization<\/h3>\n<p><b>Top 10 locales based on total page views<\/b><\/p>\n<table style=\"height: 774px;\" width=\"964\">\n<tbody>\n<tr>\n<td><b>Locale<\/b><\/td>\n<td><b>Jan 2023\u00a0<\/b><\/p>\n<p><b>pageviews (*)<\/b><\/td>\n<td><b>Feb 2023 pageviews (*)<\/b><\/td>\n<td><b>Mar 2023\u00a0<\/b><\/p>\n<p><b>pageviews (*)<\/b><\/td>\n<td><b>Localization progress (per Apr, 17)(**)<\/b><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/de\/localization\">de<\/a><\/td>\n<td>11.51%<\/td>\n<td>10.34%<\/td>\n<td>10.59%<\/td>\n<td>98%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/fr\/localization\">fr<\/a><\/td>\n<td>7.66%<\/td>\n<td>6.81%<\/td>\n<td>7.81%<\/td>\n<td>89%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-CN\/localization\">zh-CN<\/a><\/td>\n<td>5.05%<\/td>\n<td>6.64%<\/td>\n<td>7.27%<\/td>\n<td>96%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/es\/localization\">es<\/a><\/td>\n<td>5.91%<\/td>\n<td>5.67%<\/td>\n<td>6.06%<\/td>\n<td>25%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ja\/localization\">ja<\/a><\/td>\n<td>4.22%<\/td>\n<td>4.11%<\/td>\n<td>4.13%<\/td>\n<td>46%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ru\/localization\">ru<\/a><\/td>\n<td>4.09%<\/td>\n<td>3.98%<\/td>\n<td>3.93%<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pt-BR\/localization\">pt-BR<\/a><\/td>\n<td>3.00%<\/td>\n<td>2.84%<\/td>\n<td>3.39%<\/td>\n<td>52%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/it\/localization\">It<\/a><\/td>\n<td>2.75%<\/td>\n<td>2.79%<\/td>\n<td>2.65%<\/td>\n<td>99%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pl\/localization\">pl<\/a><\/td>\n<td>2.47%<\/td>\n<td>2.24%<\/td>\n<td>2.25%<\/td>\n<td>88%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-TW\/localization\">zh-TW<\/a><\/td>\n<td>0.61%<\/td>\n<td>0.98%<\/td>\n<td>1.47%<\/td>\n<td>3%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>* Locale pageviews is an overall pageviews from the given locale (KB and other pages)<\/p>\n<p>** Localization progress is the percentage of localized article from all KB articles per locale<\/p>\n<p><b>Top 5 localization contributors in the last 90 days:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/michro\/\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Artist\">Artist<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/markh2\/\">Mark Heijl<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Goudron\/\">Valery Ledovskoy<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Mozinet\">Pierre Mozinet<\/a><\/li>\n<\/ul>\n<h3>Forum Support<\/h3>\n<p><b>Forum stats<\/b><\/p>\n<table style=\"height: 318px;\" width=\"954\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Total questions<\/b><\/td>\n<td><b>Answer rate within 72 hrs<\/b><\/td>\n<td><b>Solved rate within 72 hrs<\/b><\/td>\n<td><b>Forum helpfulness<\/b><\/td>\n<\/tr>\n<tr>\n<td>Jan 2023<\/td>\n<td>2,888<\/td>\n<td>77.77%<\/td>\n<td>10.28%<\/td>\n<td>47.12%<\/td>\n<\/tr>\n<tr>\n<td>Feb 2023<\/td>\n<td>2,752<\/td>\n<td>66.10%<\/td>\n<td>9.30%<\/td>\n<td>54.79%<\/td>\n<\/tr>\n<tr>\n<td>Mar 2023<\/td>\n<td>3,450<\/td>\n<td>66.02%<\/td>\n<td>8.19%<\/td>\n<td>48.91%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 forum contributors in the last 90 days:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/287\">Cor-el<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/davidsk\">Davidsk<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/1185547\">Paul<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/MattAuSupport\/\">Matt<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/jonzn4SUSE\/\">Jonzn4SUSE<\/a><\/li>\n<\/ul>\n<h3>Social Support<\/h3>\n<table style=\"height: 96px;\" width=\"932\">\n<tbody>\n<tr>\n<td><b>Channel<\/b><\/td>\n<td><b>Total tweets<\/b><\/td>\n<td><b>Total moderation by contributors<\/b><\/td>\n<td><b>Total reply by contributors<\/b><\/td>\n<\/tr>\n<tr>\n<td>Jan 2023<\/td>\n<td>314<\/td>\n<td>125<\/td>\n<td>42<\/td>\n<\/tr>\n<tr>\n<td>Feb 2023<\/td>\n<td>344<\/td>\n<td>140<\/td>\n<td>62<\/td>\n<\/tr>\n<tr>\n<td>Mar 2023<\/td>\n<td>404<\/td>\n<td>171<\/td>\n<td>55<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 Social Support contributors in the past 3 months:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Mad_Maks\/\">Tim Maks\u00a0<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/VintageMind\/\">Bithiah K<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/ysfff\/\">Th\u00e9o C<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/daniellop\">Daniel L\u00f3pez<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/petergallwas\/\">Peter Gallwas<\/a><\/li>\n<\/ol>\n<h3>Play Store Support<\/h3>\n<table style=\"height: 204px;\" width=\"973\">\n<tbody>\n<tr>\n<td rowspan=\"2\"><b>Channel<\/b><\/td>\n<td colspan=\"3\"><b>Jan 2023<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Total reviews<\/b><\/td>\n<td><b>Total moderation by contributors<\/b><\/td>\n<td><b>Total reply by contributors<\/b><\/td>\n<\/tr>\n<tr>\n<td>Firefox for Android<\/td>\n<td>5,710<\/td>\n<td>250<\/td>\n<td>90<\/td>\n<\/tr>\n<tr>\n<td>Firefox Focus for Android<\/td>\n<td>785<\/td>\n<td>63<\/td>\n<td>23<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table style=\"height: 173px;\" width=\"952\">\n<tbody>\n<tr>\n<td rowspan=\"2\"><b>Channel<\/b><\/td>\n<td colspan=\"3\"><b>Feb 2023<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Total reviews<\/b><\/td>\n<td><b>Total moderation by contributors<\/b><\/td>\n<td><b>Total reply by contributors<\/b><\/td>\n<\/tr>\n<tr>\n<td>Firefox for Android<\/td>\n<td>5,025<\/td>\n<td>173<\/td>\n<td>46<\/td>\n<\/tr>\n<tr>\n<td>Firefox Focus for Android<\/td>\n<td>558<\/td>\n<td>17<\/td>\n<td>4<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table style=\"height: 215px;\" width=\"966\">\n<tbody>\n<tr>\n<td rowspan=\"2\"><b>Channel<\/b><\/td>\n<td colspan=\"3\"><b>Mar 2023<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Total reviews<\/b><\/td>\n<td><b>Total moderation by contributors<\/b><\/td>\n<td><b>Total reply by contributors<\/b><\/td>\n<\/tr>\n<tr>\n<td>Firefox for Android<\/td>\n<td>5,741<\/td>\n<td>270<\/td>\n<td>69<\/td>\n<\/tr>\n<tr>\n<td>Firefox Focus for Android<\/td>\n<td>588<\/td>\n<td>29<\/td>\n<td>7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 Play Store contributors in the past 3 months:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/hellosct1\/\">Christophe Villeneuve<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Mad_Maks\/\">Tim Maks\u00a0<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/amineaboudrar48\">Amine Aboudrar<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/rayvermey\">Ray Vermey<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/maxcoder\/\">Selim \u015eumlu<\/a><\/li>\n<\/ul>\n<h2>Product updates<\/h2>\n<p>To catch up on product releases update, please watch the recording of the Customer Experience scrum meeting from <a href=\"https:\/\/mzl.la\/SUMO-release-scrum\">AirMozilla<\/a>. You can also subscribe to the AirMozilla folder by clickling on the Subscribe button at the top right corner of the page to get notifications each time we add a new recording.<\/p>\n<h2>Useful links:<\/h2>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/chat.mozilla.org\/#\/room\/#SUMO:mozilla.org\">#SUMO Matrix group<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/discourse.mozilla.org\/c\/sumo\/\">SUMO Discourse<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/forums\">Contributor forums<\/a><\/li>\n<li aria-level=\"1\">Twitter <a href=\"https:\/\/twitter.com\/SUMO_Mozilla\">@SUMO_mozilla<\/a> and <a href=\"https:\/\/twitter.com\/FirefoxSupport\">@FirefoxSupport<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/blog.mozilla.org\/sumo\/\">SUMO Blog<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hi everybody, I know some of you have been asking about the monthly blog post since January. We\u2019re back today, with a summary of what happened in the past 3 &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2023\/04\/17\/whats-up-with-sumo-q1-2023\/\">Read more<\/a><\/p>\n","protected":false},"author":1527,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[313],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4078"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=4078"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4078\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=4078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=4078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=4078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}