{"id":4093,"date":"2023-12-07T23:13:08","date_gmt":"2023-12-08T07:13:08","guid":{"rendered":"https:\/\/blog.mozilla.org\/sumo\/?p=4093"},"modified":"2023-12-12T07:09:21","modified_gmt":"2023-12-12T15:09:21","slug":"whats-up-with-sumo-q4-2023","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2023\/12\/07\/whats-up-with-sumo-q4-2023\/","title":{"rendered":"What\u2019s up with SUMO &#8211; Q4 2023"},"content":{"rendered":"<p>Hi everybody,<\/p>\n<p>The last part of our quarterly update in 2023 come early with this post. That means, we won\u2019t get the data from December just yet (but we\u2019ll make sure to update the post later). Lots of updates after the last quarter so let\u2019s just dive in!<\/p>\n<h2>Welcome note and shout-outs from Q4<\/h2>\n<ul>\n<li aria-level=\"1\">Welcome to <a href=\"https:\/\/support.mozilla.org\/user\/philipp2005\/\">Philipp T<\/a>, and <a href=\"https:\/\/support.mozilla.org\/user\/harsxv\/\">Harry S<\/a> to the Social and Mobile Store Support program.<\/li>\n<li aria-level=\"1\">Thanks for everybody who helped translated our KB articles to Spanish &amp; reviewed the revisions for the past 3 months. Thanks to <a href=\"https:\/\/support.mozilla.org\/user\/pascalchevrel\">Pascal<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/Nukeador\">Nuke<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/avelper\">\u00c1ngela<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/pablo.carrillo\">Pablo.carrillo<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/pcp04\">Gerardo<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/noelonassis\">Fernando<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/zupe\">Zupe<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/italodeox\">Italodeox<\/a>, <a href=\"http:\/\/support.mozilla.org\/user\/didielpimentel\/\">Silverio<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/uribetxebarria\">Uribetxebarria<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/jamj\">Jamj<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/ff.pub.ro\">Ff.pub.ro<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/martin.chile\">Martin.chile<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/vhrc99\">Vhrc99<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/josmiguel92\">Josmiguel92<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/seresgavillar\">Seresgavillar<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/franjb68\">Franjb68<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/javimarsal\">Javimarsal<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/priscillamdominguez\">Priscillamdominguez<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/telecoamlg\">Telecoamlg<\/a>, and <a href=\"https:\/\/support.mozilla.org\/user\/julioadrianortiz320\">Julioadrianortiz320<\/a>.<\/li>\n<li aria-level=\"1\">Congratulations for <a href=\"https:\/\/support.mozilla.org\/user\/handisutrian\">Handi S<\/a> &amp; <a href=\"https:\/\/support.mozilla.org\/user\/hilillosconchems\/\">Carlos Tom\u00e1s<\/a> for becoming a new locale leader for Indonesian and Catalan.<\/li>\n<li aria-level=\"1\">Thanks also to everybody who helped with the localization of <a href=\"https:\/\/support.mozilla.org\/kb\/pocket-firefox-account-migration\">Pocket migration to Mozilla accounts FAQ article<\/a>. Thank you to <a href=\"https:\/\/support.mozilla.org\/user\/wxie2016\/\">Wxie<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/irvin\/\">Irvin<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/markh2\/\">Mark H<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/Mozinet\/\/\">Pierre<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/Artist\/\">Artist<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/michro\/\">Michele<\/a>, <a href=\"http:\/\/support.mozilla.org\/user\/marsf\/\">Marsf<\/a>, <a href=\"http:\/\/support.mozilla.org\/user\/dskmori\/\">Daisuke<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/hyeonseok\/\">Hyeon Soek<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/TyDraniu\/\">Krzysztof<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/cesperanc\/\">Cl\u00e1udio<\/a>, <a href=\"https:\/\/support.mozilla.org\/user\/Goudron\/\">Valery<\/a>, and <a href=\"https:\/\/support.mozilla.org\/user\/lsiebert\/\">Lucas<\/a>.<\/li>\n<\/ul>\n<p>If you know anyone that we should feature here, please contact <a href=\"https:\/\/support.mozilla.org\/user\/kelimutu\">Kiki<\/a> and we\u2019ll make sure to add them in our next edition.<\/p>\n<h2>Community news<\/h2>\n<ul>\n<li aria-level=\"1\">Kiki back from <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/contributors\/716421#post-85784\">maternity leave<\/a> and Sarto bid her farewell, all happened in this quarter.<\/li>\n<li aria-level=\"1\">We have a new contributor policy around the use of generative AI tools. This was one of the things that Sarto initiated back then so I\u2019d like to give the credit to her. Please take some time to read and familiarize yourself with <a href=\"https:\/\/support.mozilla.org\/forums\/contributors\/716669?last=86622\">the policy<\/a>.<\/li>\n<li aria-level=\"1\">Spanish contributors are pushing really hard to help <a href=\"https:\/\/support.mozilla.org\/forums\/l10n-forum\/716602?last=86632\">localize the in-product and top articles for the Firefox Desktop<\/a>. I\u2019m so proud that at the moment, 57.65% of Firefox Desktop in-product articles have been translated &amp; updated to Spanish (compared to 11.8% when we started) and 80% of top 50 articles are localized and updated to Spanish. Huge props to those who I mentioned in the shout-outs section above.<\/li>\n<li aria-level=\"1\">We\u2019ve got new locale leaders for <a href=\"https:\/\/support.mozilla.org\/kb\/locales\/ca\/\">Catalan<\/a> and <a href=\"https:\/\/support.mozilla.org\/kb\/locales\/id\/\">Indonesian<\/a> (as I mentioned above). Please join me to congratulate <a href=\"https:\/\/support.mozilla.org\/user\/handisutrian\">Handi S<\/a> &amp; <a href=\"https:\/\/support.mozilla.org\/user\/hilillosconchems\/\">Carlos Tom\u00e1s<\/a> for their new role!<\/li>\n<li aria-level=\"1\">The Customer Experience team is officially moved out from the Marketing org to the Strategy and Operations org led by <a href=\"https:\/\/www.mozilla.org\/about\/leadership\/#suba-vasudevan\">Suba Vasudevan<\/a> (more about that in our community meeting in Dec).<\/li>\n<li aria-level=\"1\">We\u2019ve migrated Pocket support platform (used to be under Help Scout) to SUMO. That means, <a href=\"https:\/\/support.mozilla.org\/products\/pocket\">Pocket help articles<\/a> are now available on Mozilla Support, and people looking for Pocket premium support can also <a href=\"https:\/\/support.mozilla.org\/questions\/new\/pocket\/form\">ask a question<\/a> through SUMO.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/kb\/firefox-accounts-renamed-mozilla-accounts\">Firefox account is transitioned to Mozilla account<\/a> in early November this year. Read <a href=\"https:\/\/blog.mozilla.org\/en\/mozilla\/firefox-accounts-transition-mozilla-accounts\/\">this article<\/a> to learn more about the background for this transition.<\/li>\n<li aria-level=\"1\">We did a SUMO sprint for the Review checker feature with the release of <a href=\"https:\/\/wiki.mozilla.org\/Support\/Firefox119\">Firefox 119<\/a>, even though we couldn\u2019t find lots of chatter about it.<\/li>\n<li aria-level=\"1\">Please check out <a href=\"https:\/\/support.mozilla.org\/en-US\/forums\/l10n-forum\/716620?last=86446\">this thread<\/a> to learn more about recent platform fixes and improvements (including the use of emoji! )<\/li>\n<li aria-level=\"1\">We\u2019ve also updated and moved Kitsune documentation to GitHub page recently. Check out <a href=\"http:\/\/support.mozilla.org\/forums\/contributors\/716649?last=86541\">this thread<\/a> to learn more.<\/li>\n<\/ul>\n<h2>Catch up<\/h2>\n<ul>\n<li aria-level=\"1\">Watch the monthly community call if you haven\u2019t. Learn more about what\u2019s new in <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-10-25\">October<\/a>, <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-11-15\">November<\/a>, and <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2023-12-13\">December<\/a>! <b>Reminder:<\/b> <i>Don\u2019t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You\u2019re more than welcome to lurk in the call if you don\u2019t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can answer them during the meeting. First time joining the call? Check out<\/i><a href=\"https:\/\/support.mozilla.org\/kb\/how-participate-sumo-contributor-meetings\"><i> this article<\/i><\/a><i> to get to know how to join.\u00a0<\/i><\/li>\n<li aria-level=\"1\">If you\u2019re an NDA\u2019ed contributor, you can watch the recording of the Customer Experience weekly scrum meeting from <a href=\"https:\/\/mzl.la\/SUMO-release-scrum\">AirMozilla<\/a> to catch up with the latest product updates.<\/li>\n<li aria-level=\"1\">Consider subscribe to <a href=\"https:\/\/mzl.la\/3NZO8tI\">Firefox Daily Digest<\/a> to get daily updates about Firefox from across different platforms.<\/li>\n<\/ul>\n<p>Check out <a href=\"https:\/\/github.com\/mozilla\/sumo-project\/projects\/1\">SUMO Engineering Board<\/a> to see what the platform team is currently doing and submit a report through <a href=\"https:\/\/mzl.la\/47zWgf1\">Bugzilla<\/a> if you want to report a bug\/request for improvement.<\/p>\n<h2>Community stats<\/h2>\n<h3>KB<\/h3>\n<p><b>KB pageviews (*)<\/b><\/p>\n<pre>* KB pageviews number is a total of KB pageviews for \/en-US\/ only<\/pre>\n<table style=\"height: 109px;\" width=\"549\">\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Page views<\/b><\/td>\n<td><b>Vs previous month<\/b><\/td>\n<\/tr>\n<tr>\n<td>Oct 2023<\/td>\n<td>7,061,331<\/td>\n<td>9.36%<\/td>\n<\/tr>\n<tr>\n<td>Nov 2023<\/td>\n<td>6,502,248<\/td>\n<td>-7.92%<\/td>\n<\/tr>\n<tr>\n<td>Dec 2023<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 KB contributors in the last 90 days:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/AliceWyman\">AliceWyman<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/markh2\/\">Mark Heijl<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Mozinet\">Pierre Mozinet<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Artist\">Artist<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/michro\/\">Michele Rodaro<\/a><\/li>\n<\/ul>\n<h3>KB Localization<\/h3>\n<p><b>Top 10 locales based on total page views<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Locale<\/b><\/td>\n<td><b>Oct 2023\u00a0<\/b><\/p>\n<p><b>pageviews (*)<\/b><\/td>\n<td><b>Nov 2023 pageviews (*)<\/b><\/td>\n<td><b>Dec 2023\u00a0<\/b><\/p>\n<p><b>pageviews (*)<\/b><\/td>\n<td><b>Localization progress (per Dec, 7)(**)<\/b><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/de\/localization\">de<\/a><\/td>\n<td>10.66%<\/td>\n<td>10.97%<\/td>\n<td>TBD<\/td>\n<td>93%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/fr\/localization\">fr<\/a><\/td>\n<td>7.10%<\/td>\n<td>7.23%<\/td>\n<td>TBD<\/td>\n<td>80%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-CN\/localization\">zh-CN<\/a><\/td>\n<td>6.84%<\/td>\n<td>6.81%<\/td>\n<td>TBD<\/td>\n<td>92%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/es\/localization\">es<\/a><\/td>\n<td>5.59%<\/td>\n<td>5.49%<\/td>\n<td>TBD<\/td>\n<td>27%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ja\/localization\">ja<\/a><\/td>\n<td>5.10%<\/td>\n<td>4.72%<\/td>\n<td>TBD<\/td>\n<td>33%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/ru\/localization\">ru<\/a><\/td>\n<td>3.67%<\/td>\n<td>3.8%<\/td>\n<td>TBD<\/td>\n<td>88%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pt-BR\/localization\">pt-BR<\/a><\/td>\n<td>3.30%<\/td>\n<td>3.11%<\/td>\n<td>TBD<\/td>\n<td>43%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/it\/localization\">It<\/a><\/td>\n<td>2.52%<\/td>\n<td>2.48%<\/td>\n<td>TBD<\/td>\n<td>96%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/zh-TW\/localization\">zh-TW<\/a><\/td>\n<td>2.42%<\/td>\n<td>2.61%<\/td>\n<td>TBD<\/td>\n<td>2%<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/support.mozilla.org\/pl\/localization\">pl<\/a><\/td>\n<td>2.13%<\/td>\n<td>2.11%<\/td>\n<td>TBD<\/td>\n<td>83%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<pre>* Locale pageviews is an overall pageviews from the given locale (KB and other pages)\r\n\r\n** Localization progress is the percentage of localized article from all KB articles per locale<\/pre>\n<p><b>Top 5 localization contributors in the last 90 days:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/michro\/\">Michele Rodaro<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/markh2\/\">Mark Heijl<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/d.spentzos\/\">Jim Spentzos<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Artist\">Artist<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/TyDraniu\/\">Chris<\/a><\/li>\n<\/ul>\n<h3>Forum Support<\/h3>\n<p><b>Forum stats<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Month<\/b><\/td>\n<td><b>Total questions<\/b><\/td>\n<td><b>Answer rate within 72 hrs<\/b><\/td>\n<td><b>Solved rate within 72 hrs<\/b><\/td>\n<td><b>Forum helpfulness<\/b><\/td>\n<\/tr>\n<tr>\n<td>Oct 2023<\/td>\n<td>3,897<\/td>\n<td>66.33%<\/td>\n<td>10.01%<\/td>\n<td>59.68%<\/td>\n<\/tr>\n<tr>\n<td>Nov 2023<\/td>\n<td>2,660<\/td>\n<td>64.77%<\/td>\n<td>9.81%<\/td>\n<td>65.74%<\/td>\n<\/tr>\n<tr>\n<td>Dec 2023<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 forum contributors in the last 90 days:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/287\">Cor-el<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/davidsk\">Davidsk<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/sfhowes\/\">Sfhowes<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/1185547\">Paul<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/@next\/\">Next<\/a><\/li>\n<\/ul>\n<h3>Social Support<\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Channel<\/b><\/td>\n<td><b>Total tweets<\/b><\/td>\n<td><b>Total moderation by contributors<\/b><\/td>\n<td><b>Total reply by contributors<\/b><\/td>\n<td><b>Respond conversion rate<\/b><\/td>\n<\/tr>\n<tr>\n<td>Oct 2023<\/td>\n<td>311<\/td>\n<td>209<\/td>\n<td>132<\/td>\n<td>63.16%<\/td>\n<\/tr>\n<tr>\n<td>Nov 2023<\/td>\n<td>245<\/td>\n<td>137<\/td>\n<td>87<\/td>\n<td>63.50%<\/td>\n<\/tr>\n<tr>\n<td>Dec 2023<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<td>TBD<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 Social Support contributors in the past 3 months:\u00a0<\/b><\/p>\n<ol>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Mad_Maks\/\">Tim Maks\u00a0<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Fjoerfoks\/\">Wim Benes<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Dan2023\/\">Daniel B<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/philipp2005\/\">Philipp T<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/user\/Mozinet\">Pierre Mozinet<\/a><\/li>\n<\/ol>\n<h3>Play Store Support<\/h3>\n<p>Firefox for Android only<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Channel<\/b><\/td>\n<td><b>Total reviews<\/b><\/td>\n<td><b>Total conv interacted by contributors<\/b><\/td>\n<td><b>Total conv replied by contributors<\/b><\/td>\n<\/tr>\n<tr>\n<td>Oct 2023<\/td>\n<td>6,334<\/td>\n<td>45<\/td>\n<td>18<\/td>\n<\/tr>\n<tr>\n<td>Nov 2023<\/td>\n<td>6,231<\/td>\n<td>281<\/td>\n<td>75<\/td>\n<\/tr>\n<tr>\n<td>Dec 2023<\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Top 5 Play Store contributors in the past 3 months:\u00a0<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/philipp2005\/\">Philipp T<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Mad_Maks\/\">Tim Maks\u00a0<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Fjoerfoks\/\">Wim Benes<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/Dan2023\/\">Daniel B<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/user\/harsxv\/\">Harry S<\/a><\/li>\n<\/ul>\n<h2>Product updates<\/h2>\n<p>To catch up on product releases update, please watch the recording of the Customer Experience scrum meeting from <a href=\"https:\/\/mzl.la\/SUMO-release-scrum\">AirMozilla<\/a>. You can also subscribe to the AirMozilla folder by clickling on the Subscribe button at the top right corner of the page to get notifications each time we add a new recording.<\/p>\n<h2>Useful links:<\/h2>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/chat.mozilla.org\/#\/room\/#SUMO:mozilla.org\">#SUMO Matrix group<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/discourse.mozilla.org\/c\/sumo\/\">SUMO Discourse<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/support.mozilla.org\/en-US\/forums\">Contributor forums<\/a><\/li>\n<li aria-level=\"1\">Twitter <a href=\"https:\/\/twitter.com\/SUMO_Mozilla\">@SUMO_mozilla<\/a> and <a href=\"https:\/\/twitter.com\/FirefoxSupport\">@FirefoxSupport<\/a><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/blog.mozilla.org\/sumo\/\">SUMO Blog<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi everybody, The last part of our quarterly update in 2023 come early with this post. That means, we won\u2019t get the data from December just yet (but we\u2019ll make &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2023\/12\/07\/whats-up-with-sumo-q4-2023\/\">Read more<\/a><\/p>\n","protected":false},"author":1527,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[313],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4093"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=4093"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4093\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=4093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=4093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=4093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}