{"id":4098,"date":"2024-01-04T05:16:37","date_gmt":"2024-01-04T13:16:37","guid":{"rendered":"https:\/\/blog.mozilla.org\/sumo\/?p=4098"},"modified":"2024-01-04T05:19:35","modified_gmt":"2024-01-04T13:19:35","slug":"introducing-mandy-and-donna","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2024\/01\/04\/introducing-mandy-and-donna\/","title":{"rendered":"Introducing Mandy and Donna"},"content":{"rendered":"<p>Hey everybody,<\/p>\n<p>I&#8217;m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager for Firefox and a Content Strategist. Here&#8217;s a bit from them both:<\/p>\n<ul>\n<li><a href=\"https:\/\/people.mozilla.org\/p\/mandycacciapaglia\">Mandy Cacciapaglia<\/a> \u2014 Product Support Manager for Firefox<\/li>\n<\/ul>\n<blockquote><p><i data-stringify-type=\"italic\">Hi there! Mandy here &#8212; I am Mozilla\u2019s new Product Support Manager for Firefox. I\u2019m so excited to collaborate with this awesome group, and dive into Firefox reporting, customer advocacy and feedback, and product support so we can keep elevating our amazing browser. I\u2019m based in NYC, and outside of work you will find me watercolor painting, backpacking, or reading mysteries.<\/i><\/p><\/blockquote>\n<ul>\n<li><a href=\"https:\/\/people.mozilla.org\/p\/donnakelly\">Donna Kelly<\/a> \u2014 Content Strategist<\/li>\n<\/ul>\n<blockquote><p><i data-stringify-type=\"italic\">Hi everyone! I&#8217;m Donna, and I am very happy to be here as your new Content Strategist on the Customer Experience team. I will be working on content strategy to improve our knowledge base, documentation, localization, and overall user experience!<\/i><i data-stringify-type=\"italic\">In my free time, I love hanging out with my dog (a rescue tri-pawd named Sundae), hiking, reading (big Stephen King fan), playing video games, and anything involving food. Looking forward to getting to know everyone!<\/i><\/p><\/blockquote>\n<p>You\u2019ll hear more from them in our next <a href=\"https:\/\/wiki.mozilla.org\/Support:Community_Calls\">community call<\/a> (which will be on January 17). In the meantime, please join me to congratulate and welcome both of them into the team!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey everybody, I&#8217;m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2024\/01\/04\/introducing-mandy-and-donna\/\">Read more<\/a><\/p>\n","protected":false},"author":1527,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[47],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4098"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=4098"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/4098\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=4098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=4098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=4098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}