{"id":44,"date":"2007-12-19T15:49:48","date_gmt":"2007-12-19T22:49:48","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/2007\/12\/19\/coming-up-live-chat-test-day\/"},"modified":"2007-12-19T15:49:48","modified_gmt":"2007-12-19T22:49:48","slug":"coming-up-live-chat-test-day","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2007\/12\/19\/coming-up-live-chat-test-day\/","title":{"rendered":"Coming up: Live Chat Test Day"},"content":{"rendered":"<p>We&#8217;re getting close to opening the Live Chat portion of <a href=\"http:\/\/support.mozilla.com\">support.mozilla.com<\/a>, and we&#8217;re very excited about that.\u00a0 We&#8217;ve chosen a complete software solution that allows users to access one-on-one support through a web applet, but provides helpers with a full featured client that allows them to choose which questions they think they can answer, and call in more helpers for questions they can&#8217;t.<\/p>\n<p>Very soon, we&#8217;ll be having a test day and we&#8217;d like to invite all of you to help us out.\u00a0 You can test the helper client and see what it&#8217;ll be like to answer users&#8217; questions.\u00a0 You can test the web app to make sure it&#8217;s easy for people to use in all browsers. We&#8217;d love for people to test both at the same time, then you can really see how each action works for the helper and the user.<\/p>\n<p>If you&#8217;re interested, look back here for more details, or come see us in #sumo on irc.mozilla.org for more information on how and when.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re getting close to opening the Live Chat portion of support.mozilla.com, and we&#8217;re very excited about that.\u00a0 We&#8217;ve chosen a complete software solution that allows users to access one-on-one support &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2007\/12\/19\/coming-up-live-chat-test-day\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[146],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/44"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/44\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=44"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=44"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}