{"id":478,"date":"2009-02-05T10:42:20","date_gmt":"2009-02-05T17:42:20","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=478"},"modified":"2009-02-05T10:42:20","modified_gmt":"2009-02-05T17:42:20","slug":"minutes-of-sumo-meeting-2009-02-02","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/02\/05\/minutes-of-sumo-meeting-2009-02-02\/","title":{"rendered":"Minutes of SUMO meeting 2009-02-02"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, cilias, cww, zzxc<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> Brainstorm on how to improve pages like <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\">How to Contribute<\/a> and <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Contributor+Home+Page\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Contributor+Home+Page\">Contributor Home Page<\/a> to help grow our community\n<ul>\n<li> zzxc noticed that people tended to read everything before following instructions.<\/li>\n<li> Make the instructions less disruptive &#8211; for example, the step by step instructions on <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/helping+with+Live+Chat\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/helping+with+Live+Chat\">Helping with Live Chat<\/a> links to separate pages without properly linking back to the instructions again (zzxc)<\/li>\n<li> New introduction to page describing how to contribute to the forum, and create sticky thread in support forum linking to it (cww)<\/li>\n<li> Identify ways to help users filing better forum threads (cww)<\/li>\n<li> zzxc posted <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=265006&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=265006&amp;forumId=3\">drafts of new How to Contribute documents<\/a> &#8212; great improvements! team to review and formalize plan<\/li>\n<li> cilias suggests adding more screenshots\/screencasts\n<ul>\n<li> For the Installing Spark article, we should have a screencast right now (zzxc)<\/li>\n<li> Add more descriptions to Contributor Home Page and move some of the less actionable stuff to the sidebar<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> Decide on SFD theme\n<ul>\n<li> Firefox 3.1 best new features (leveraging press around 3.1) and how to support them and get started using them.\n<ul>\n<li> Pros: will get lots of people<\/li>\n<li> Cons: requires getting input and speaking from 3.1 devs which may be a little hectic.<\/li>\n<\/ul>\n<\/li>\n<li> Keeping you and your computer safe online (addressing Firefox 3\/3.1 security features, what the different kinds of security certificate mean and why it&#8217;s important that we warn users about all the possible problems, also malware, what it is and what to do about it)\n<ul>\n<li> Pros: really important thing that we cover this for our users and the videos can be great tools later.<\/li>\n<li> Cons: It&#8217;d be a publicity conflict with 3.1 since it comes out at roughly the same time so I expect fewer participants.<\/li>\n<\/ul>\n<\/li>\n<li> Decision: Firefox 3.1!<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> New data: active Live Chat contributors<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Bunch of new documentation written. cww to check if it&#8217;s searchable in the KB and remove it from Specific issues list.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> 3.1 category is up.<\/li>\n<li> 12 translations of the Options window split text received. I&#8217;ve implemented 2, and plan on devoting this week to implementing as much of the rest as I can. <a class=\"external autonumber\" title=\"https:\/\/spreadsheets.google.com\/ccc?key=p2XLLPdODs9DjCZk51JIdRw&amp;hl=en\" rel=\"nofollow\" href=\"https:\/\/spreadsheets.google.com\/ccc?key=p2XLLPdODs9DjCZk51JIdRw&amp;hl=en\">[1]<\/a><\/li>\n<li> New help-topic link: about:privatebrowsing is going to have a link to our Private Browsing article. <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=475551\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=475551\">bug 475551<\/a><\/li>\n<li> Firefox 2 EOL text is on support.planning <a class=\"external autonumber\" title=\"http:\/\/markmail.org\/message\/pp3z2lnghteutrhw\" rel=\"nofollow\" href=\"http:\/\/markmail.org\/message\/pp3z2lnghteutrhw\">[2]<\/a><\/li>\n<li> 2 new articles:\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/kb\/Searches+are+redirected+to+another+site?bl=n\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/kb\/Searches+are+redirected+to+another+site?bl=n\">Searches are redirected to another site<\/a> <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=473810\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=473810\">bug 473810<\/a><\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/kb\/Cannot+log+in+to+websites?bl=n\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/kb\/Cannot+log+in+to+websites?bl=n\">Cannot log in to websites<\/a> <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=467109\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=467109\">bug 467109<\/a><\/li>\n<\/ul>\n<\/li>\n<li> Looking for McAfee users to investigate how to prevent it from disabling the Firefox pop-up blocker (w\/intructions and screenshots)<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Now consistently more contributor replies than new threads so we&#8217;ve hit critical mass. Yay!! Big thanks to co-rel and Quarantine for their great help.<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Metrics update &#8211; participation slightly up:\n<ul>\n<li>7 new accounts, 1 new active helper, 2 account approvals (NicHelps, orcadas)<\/li>\n<li>Open 18.9 hours last week.<\/li>\n<li>12 total contributors active last week<\/li>\n<\/ul>\n<\/li>\n<li>New room monitor: lslutsky &#8212; Welcome aboard!<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, cilias, cww, zzxc Sumo Brainstorm on how to improve pages like How to Contribute and Contributor Home Page to help grow our community zzxc noticed that people tended &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/02\/05\/minutes-of-sumo-meeting-2009-02-02\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[34982,186],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/478"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=478"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/478\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=478"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}