{"id":507,"date":"2009-03-02T12:04:28","date_gmt":"2009-03-02T19:04:28","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=507"},"modified":"2009-03-02T12:04:28","modified_gmt":"2009-03-02T19:04:28","slug":"minutes-of-sumo-meeting-2009-03-02","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/03\/02\/minutes-of-sumo-meeting-2009-03-02\/","title":{"rendered":"Minutes of SUMO meeting 2009-03-02"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> djst has serious connection problems today so this meeting was done in irc.mozilla.org, channel #sumo.<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Number of new forum posts has gone down, but the responses are up, much thanks to our heroes cor-el and Quarantine<\/li>\n<li> Bounce rate on start page is up from 53% to 60%. Last week the most popular support articles list was updated. Is that the reason? Need to figure this out before we launch the <a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/Support\/StartPageOptimization\/FirstTest\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/StartPageOptimization\/FirstTest\">first start page optimization test<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a> (Actually delayed due to snow&#8230; will have by this afternoon)<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"https:\/\/support.mozilla.com\/kb\/Cannot+uninstall+an+add-on?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Cannot+uninstall+an+add-on?bl=n\">Cannot uninstall an add-on<\/a> article is finally updated for MS .NET add-on issue. <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=476661\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=476661\">bug 476661<\/a>\n<ul>\n<li> Bo did much of the heavy lifting &#8212; big thanks for that!<\/li>\n<\/ul>\n<\/li>\n<li> Going to add additional categories for Windows, Mac, and Linux. <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=480566\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=480566\">bug 480566<\/a> (part of upcoming &#8220;This article applies to&#8221; feature)<\/li>\n<li> Creating Articles <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=289219&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=289219&amp;forumId=3\">translated into German<\/a> by Thomas Lendo, who posted proposal for added clarity in English article.<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Number of contributors not up much since my <a class=\"external text\" title=\"http:\/\/blog.mozilla.org\/sumo\/2009\/02\/26\/make-someones-day-in-just-10-minutes\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/02\/26\/make-someones-day-in-just-10-minutes\/\">blog post<\/a> but hopefully will keep an eye on it.\n<ul>\n<li> djst, zzxc, cww, cilias, and OzFox1 to start their days with 10 minutes of forum helping!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li><a class=\"external text\" title=\"http:\/\/pastebin.mozilla.org\/629468\" rel=\"nofollow\" href=\"http:\/\/pastebin.mozilla.org\/629468\">Dump<\/a> of top 25 issues from last week, crashes and sqlite corruption still major issues<\/li>\n<li>12 new helper accounts last week, 3 answered at least one chat<\/li>\n<li>Orcadas is now a room monitor<\/li>\n<li>OzFox1 has some ideas for the future web based Live Chat client. zzxc and OzFox1 to talk about requirements to make sure all ideas are considered.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li><a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=287167&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=287167&amp;forumId=3\">SUMO Community Map<\/a> created. If you&#8217;re a SUMO contributor, get yourself added to the map!<\/li>\n<li> Reminder that next week&#8217;s meeting will be our second <a class=\"external text\" title=\"http:\/\/blog.mozilla.org\/sumo\/2009\/02\/27\/contributors-open-meeting-march-9th-10-am-pdt\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/02\/27\/contributors-open-meeting-march-9th-10-am-pdt\/\">SUMO community meeting<\/a>. Everyone is invited! Great opportunity to provide direct feedback or ask any questions about SUMO, help planning the upcoming Support Firefox Day, and much more.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo djst has serious connection problems today so this meeting was done in irc.mozilla.org, channel #sumo. Weekly metrics Number of new forum posts has gone down, but the responses are &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/03\/02\/minutes-of-sumo-meeting-2009-03-02\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[34982],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/507"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=507"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/507\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}