{"id":542,"date":"2009-03-31T11:12:10","date_gmt":"2009-03-31T18:12:10","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=542"},"modified":"2009-03-31T11:12:10","modified_gmt":"2009-03-31T18:12:10","slug":"weekly-sumo-meeting-2009-03-30","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/03\/31\/weekly-sumo-meeting-2009-03-30\/","title":{"rendered":"Weekly SUMO meeting 2009-03-30"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a><\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Cww to investigate general slowness on Mac and report back to team asap<\/li>\n<li> We do have a separate page for the problem with the &#8220;Firefox was recently updated&#8221; tab opening on every start (because prefs.js is locked\/damaged).\n<ul>\n<li> We need to optimize the search so it&#8217;s easier to find, as this is a common issue<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> The parent options window articles will start to be purged.<\/li>\n<li> Searching for ways to make article comment triage community based.\n<ul>\n<li> cilias to start discussion in Contributor Forum<\/li>\n<\/ul>\n<\/li>\n<li> Couple of blog posts coming: Writing concise docs, and monitoring a category<\/li>\n<li> It looks like April 7 is the date for updating KB from 3.1 to 3.5<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> About 600 users registering to ask a question in the forum\n<ul>\n<li> Need to streamline the process of getting help in the forum so people don&#8217;t create accounts since it&#8217;s not helping them<\/li>\n<\/ul>\n<\/li>\n<li> About 100 duplicate posts last week because of server problems: getting timeout errors when posting<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Metrics update: 15 active helpers (1 new)<\/li>\n<li>Crashes (Flash, sqlite), corrupt sqlite files, and &#8216;chrome registration failed&#8217; remain top complaints\n<ul>\n<li> Flash tracking in Omniture was recently enabled &#8212; does it work with SUMO? djst to check with the president<\/li>\n<\/ul>\n<\/li>\n<li><a class=\"external text\" title=\"http:\/\/blog.mozilla.org\/sumo\/2009\/03\/27\/designing-a-live-chat-web-client\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/03\/27\/designing-a-live-chat-web-client\/\">New blog post<\/a> about Live Chat web client PRD<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> 1.0 to be released on Tuesday night!!\n<ul>\n<li> Champagne is being kept chilled in the Eskilstuna office<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/blog.mozilla.org\/sumo\/2009\/03\/30\/the-road-to-sumo-in-retrospect\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/03\/30\/the-road-to-sumo-in-retrospect\/\">The road to SUMO 1.0, in retrospect<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Last week&#8217;s weekly support issues Cww to investigate general slowness on Mac and report back to team asap We do have a separate page for the problem &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/03\/31\/weekly-sumo-meeting-2009-03-30\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/542"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=542"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/542\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}