{"id":550,"date":"2009-04-06T11:24:06","date_gmt":"2009-04-06T18:24:06","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=550"},"modified":"2009-04-06T11:24:06","modified_gmt":"2009-04-06T18:24:06","slug":"minutes-of-sumo-meeting-2009-04-06","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/04\/06\/minutes-of-sumo-meeting-2009-04-06\/","title":{"rendered":"Minutes of SUMO meeting 2009-04-06"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Lots of edited articles. Cww to run query to figure out which locales are the most frequently edited.<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a><\/li>\n<li> Anything for Namoroka feedback? <a class=\"external autonumber\" title=\"http:\/\/groups.google.com\/group\/mozilla.dev.planning\/browse_frm\/thread\/cba189f02aa448d8\" rel=\"nofollow\" href=\"http:\/\/groups.google.com\/group\/mozilla.dev.planning\/browse_frm\/thread\/cba189f02aa448d8\">[1]<\/a>\n<ul>\n<li> Our opportunity to share our insights of the most common support issues and dig deeper into what&#8217;s causing it and how it could be solved<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Meeting with Dutch localization team this week<\/li>\n<li> 5 of 21 parent options window articles purged\n<ul>\n<li> After all are done, next step is to remove Firefox 2 content. When should we remove &#8220;2.0&#8221; from &#8220;Show customized content for&#8221;?<\/li>\n<li> Let&#8217;s add a notification for Firefox 2 users that encourages people to upgrade. Once that&#8217;s up, we can remove the UI for choosing Firefox 2.<\/li>\n<\/ul>\n<\/li>\n<li> 3.1 to 3.5 update tomorrow (SUMO 1.0.1)\n<ul>\n<li> We have test the query for gathering which articles will need updating, and will run that query tomorrow.<\/li>\n<li> Category is renamed on staging<\/li>\n<\/ul>\n<\/li>\n<li> New locales: Croatian (hr), Oriya (or), and Kazakh (kk)<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Traffic still up, 110+ locked dupes two weeks ago<\/li>\n<li> Lots of users still registering in the forum just to post a question\n<ul>\n<li> Need to make it more obvious that this is not necessary (and only slows the user down)<\/li>\n<li>Cww to file bug to fix number of registrations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>Metrics update: 21 active helpers, 30,000 chat threshold reached, ~1100 chat sessions<\/li>\n<li>We are now linking users to <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\">How to Contribute<\/a> on the chat feedback page<\/li>\n<li> Ricmacas and others have posted ideas about the Live Chat web client\n<ul>\n<li> zzxc to explain the individual UI components of the mockup(s)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/How+to+contribute\">How to Contribute<\/a>\n<ul>\n<li> cilias to change theme and test<\/li>\n<\/ul>\n<\/li>\n<li> People getting spammed by e-mail notifications from stage\n<ul>\n<li> Laura&#8217;s been notified in the bug<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Lots of edited articles. Cww to run query to figure out which locales are the most frequently edited. Last week&#8217;s weekly support issues Anything for Namoroka feedback? &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/04\/06\/minutes-of-sumo-meeting-2009-04-06\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/550"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=550"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/550\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}