{"id":66,"date":"2008-02-18T13:37:09","date_gmt":"2008-02-18T20:37:09","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/2008\/02\/18\/minutes-of-weekly-meeting-218\/"},"modified":"2008-02-18T13:37:09","modified_gmt":"2008-02-18T20:37:09","slug":"minutes-of-weekly-meeting-218","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/02\/18\/minutes-of-weekly-meeting-218\/","title":{"rendered":"Minutes of Weekly Meeting 2\/18"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, matthew (zzxc), collin1000, chris, jason, lucy, nelson<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> Weekly metrics <a href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en&amp;pli=1\" class=\"external autonumber\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en&amp;pli=1\" rel=\"nofollow\">[1]<\/a>\n<ul>\n<li> Added Live Chat answer ratio, which shows the % of answered chats\n<ul>\n<li> Looks like ratio dropped the last couple of weeks; reason for it could be an increased drop in connections. Sometimes people connect and don&#8217;t write anything and then drops off.<\/li>\n<\/ul>\n<\/li>\n<li> Increased the top search terms from top 5 to top 10 (only counts searches on KB)<\/li>\n<li> Discussion about how to better connect KB and Forum searches.\n<ul>\n<li> Right now it&#8217;s potentially confusing that you&#8217;re taken from KB search results to the Forum start page. Could be a better idea to show search results directly, while still allowing people to ask a question too. To discuss this in the newsgroup.<\/li>\n<\/ul>\n<\/li>\n<li> Increased traffic last week; possibly because of the Live Chat press coverage<\/li>\n<\/ul>\n<\/li>\n<li> 0.5 milestone status (localization) <a href=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;product=Sumo&amp;component=Chat&amp;component=Forum&amp;component=General&amp;component=Knowledge+Base+Software&amp;target_milestone=0.5&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=RESOLVED&amp;bug_status=VERIFIED&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit&amp;order=Reuse+same+sort+as+last+time&amp;known_name=Sumo&amp;query_based_on=Sumo&amp;field0-0-0=noop&amp;type0-0-0=noop&amp;value0-0-0=\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;product=Sumo&amp;component=Chat&amp;component=Forum&amp;component=General&amp;component=Knowledge+Base+Software&amp;target_milestone=0.5&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=RESOLVED&amp;bug_status=VERIFIED&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit&amp;order=Reuse+same+sort+as+last+time&amp;known_name=Sumo&amp;query_based_on=Sumo&amp;field0-0-0=noop&amp;type0-0-0=noop&amp;value0-0-0=\" rel=\"nofollow\">[2]<\/a>\n<ul>\n<li> Target date for milestone is Monday, February 25th\n<ul>\n<li> Most bugs should be fixed by Friday for people to test on <a href=\"http:\/\/support-stage.mozilla.org\/\" class=\"external text\" title=\"http:\/\/support-stage.mozilla.org\/\" rel=\"nofollow\">staging server<\/a><\/li>\n<li> Depending on testing needs, we might want to wait with the server push until Tuesday<\/li>\n<\/ul>\n<\/li>\n<li> Live push requested today to get some major bugs in <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=413936\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=413936\" rel=\"nofollow\">[3]<\/a> <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=415306\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=415306\" rel=\"nofollow\">[4]<\/a><\/li>\n<\/ul>\n<\/li>\n<li> 0.6 milestone status (in-product help) <a href=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;product=Sumo&amp;target_milestone=0.6&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=RESOLVED&amp;bug_status=VERIFIED&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit&amp;order=Reuse+same+sort+as+last+time&amp;known_name=Sumo&amp;query_based_on=Sumo&amp;field0-0-0=noop&amp;type0-0-0=noop&amp;value0-0-0=\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;product=Sumo&amp;target_milestone=0.6&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=RESOLVED&amp;bug_status=VERIFIED&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit&amp;order=Reuse+same+sort+as+last+time&amp;known_name=Sumo&amp;query_based_on=Sumo&amp;field0-0-0=noop&amp;type0-0-0=noop&amp;value0-0-0=\" rel=\"nofollow\">[5]<\/a>\n<ul>\n<li> Jason started to work on <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=416814\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=416814\" rel=\"nofollow\">[6]<\/a>, which we should try to complete in the 0.5 sync on Monday<\/li>\n<li> Need to figure out how to handle top 10 support list with regards to l10n; djst to spearhead that this week<\/li>\n<\/ul>\n<\/li>\n<li> All www.mozilla.org\/support\/firefox\/ redirects were done on Thursday. Thanks to yoshino%mozilla-japan.org for figuring out the correct .htaccess script. Next step: find other links to on www.mozilla.org that point to support pages, and switch them. <a href=\"http:\/\/wiki.mozilla.org\/Support:Links_to_KB\" class=\"external autonumber\" title=\"http:\/\/wiki.mozilla.org\/Support:Links_to_KB\" rel=\"nofollow\">[7]<\/a><\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> 2 new article requests (en-US) <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=417126\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=417126\" rel=\"nofollow\">[8]<\/a><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=417338\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=417338\" rel=\"nofollow\">[9]<\/a>, 2.5 new articles <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=417338\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=417338\" rel=\"nofollow\">[10]<\/a><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=416038\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=416038\" rel=\"nofollow\">[11]<\/a><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=389658\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=389658\" rel=\"nofollow\">[12]<\/a>(third one isn&#8217;t really a new article, but an old support bug, that was moved to sumo)<\/li>\n<li> No new contributors<\/li>\n<li> Still a lot of article comments, looking for support.<\/li>\n<li> SHOWFOR\n<ul>\n<li> Quick overview <a href=\"http:\/\/support.mozilla.com\/kb\/Using+SHOWFOR\" class=\"external text\" title=\"http:\/\/support.mozilla.com\/kb\/Using+SHOWFOR\" rel=\"nofollow\">here<\/a>. Still needs work, but it&#8217;s a start.<\/li>\n<li> Implemented on 17 new articles. Some articles affected by <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=413197\" class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=413197\" rel=\"nofollow\">bug 413197<\/a> or <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=413192\" class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=413192\" rel=\"nofollow\">bug 413192<\/a>. Some are Windows specific. Dynamic content will be updated last.<\/li>\n<li> Please help implementing this. Would rather translators translate articles after this has been implemented.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forums<\/strong><\/p>\n<ul>\n<li> Traffic up another 30%, now double what it was a two weeks ago.\n<ul>\n<li> Combination of 2.0.0.12 update and increased traffic site-wide.<\/li>\n<\/ul>\n<\/li>\n<li> Contributors still doing same excellent job &#8211; very few questions go unanswered<\/li>\n<li> With increased traffic, really seeing the need for more forum features to be able to follow up better (question answered status, indication if you&#8217;ve posted in a thread)\n<ul>\n<li> New 0.7 milestone will focus on that<\/li>\n<li> Many features depend on getting <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=409315\" class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=409315\" rel=\"nofollow\">bug 409315<\/a> done. Looking for feedback on that.\n<ul>\n<li> djst to provide feedback tomorrow<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> Revised hours\n<ul>\n<li> Introduced a new evening shift; removed the morning shift<\/li>\n<li> Morning hours will be the next focus<\/li>\n<li> Same hours every day of the work week now<\/li>\n<\/ul>\n<\/li>\n<li> 10 new accounts this week, due to press?\n<ul>\n<li> A couple or three new approved trainees<\/li>\n<li> Concerns raised by collin1000: people never online when they&#8217;re needed, around opening time for a shift<\/li>\n<\/ul>\n<\/li>\n<li> Meeting with live chat contributors to prioritize list of bugs for Jive Software\n<ul>\n<li> Lucy to arrange meeting time and conference info and publish it on the SUMO blog and newsgroup<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, matthew (zzxc), collin1000, chris, jason, lucy, nelson Sumo Weekly metrics [1] Added Live Chat answer ratio, which shows the % of answered chats Looks like ratio dropped the &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/02\/18\/minutes-of-weekly-meeting-218\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/66"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=66"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/66\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=66"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=66"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}