{"id":677,"date":"2009-07-01T11:20:21","date_gmt":"2009-07-01T18:20:21","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=677"},"modified":"2009-07-01T11:20:21","modified_gmt":"2009-07-01T18:20:21","slug":"how-our-wiki-is-different","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/07\/01\/how-our-wiki-is-different\/","title":{"rendered":"How our wiki is different"},"content":{"rendered":"<p>To say that the <a href=\"https:\/\/support.mozilla.com\/kb\/\">SUMO knowledge base<\/a> is just a <a href=\"http:\/\/en.wikipedia.org\/wiki\/Wiki\">wiki<\/a> really doesn&#8217;t do it justice. While it&#8217;s very easy to start contributing to the knowledge base and simply assume that it works just like many other wikis (e.g. <a href=\"http:\/\/en.wikipedia.org\/\">Wikipedia<\/a>), there are a number of characteristics of SUMO <strong>tailored toward user support<\/strong> which make it different. This can be both a blessing and a curse. We need to understand how SUMO is different; but once we are familiar with it, the community has better tools to provide better user support.<\/p>\n<p>If you&#8217;re a new knowledge base contributor, please read our new <strong><a href=\"https:\/\/support.mozilla.com\/kb\/How+we+are+different\">How we are different<\/a><\/strong> page, which lists the differences between SUMO and other wikis and gives an overview of why we are different. New knowledge base contributors will also be able to find a link to that page in our <a href=\"https:\/\/support.mozilla.com\/kb\/Contributing+to+the+Knowledge+Base?bl=n\">introduction to contributing to the knowledge base<\/a>.<\/p>\n<p>This is also part of our <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/05\/12\/continuing-to-listen-to-localizer-feedback\/\">response to localizer feedback<\/a>, which we have been continually gathering from active SUMO localizers. Remember that if you are a SUMO localizer and would like to meet with us, just contact us on this blog or post in the <a href=\"https:\/\/support.mozilla.com\/tiki-view_forum.php?forumId=3\">Contributors forum<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To say that the SUMO knowledge base is just a wiki really doesn&#8217;t do it justice. While it&#8217;s very easy to start contributing to the knowledge base and simply assume &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/07\/01\/how-our-wiki-is-different\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[117,199],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/677"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=677"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/677\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=677"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=677"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}