{"id":697,"date":"2009-07-27T11:48:56","date_gmt":"2009-07-27T18:48:56","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=697"},"modified":"2009-07-27T11:48:56","modified_gmt":"2009-07-27T18:48:56","slug":"minutes-of-sumo-meeting-2009-07-27","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/07\/27\/minutes-of-sumo-meeting-2009-07-27\/","title":{"rendered":"Minutes of SUMO meeting 2009-07-27"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> &#8220;Norton&#8221; is a popular search term and so is &#8220;fast dial&#8221;. Cww to investigate &#8220;fast dial&#8221;.<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> New issue: Cannot right-click. Looks like an add-on issue (Yahoo Toolbar?) Will get a KB article created for it.<\/li>\n<\/ul>\n<\/li>\n<li> Is there a bug to make Omniture tell the difference between 3.5 and 3.5.1?\n<ul>\n<li> Cww to ask metrics team if they about it.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Any help on crash docs would be appreciated.<a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503559\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503559\">[1]<\/a><a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503448\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503448\">[2]<\/a><a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503561\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503561\">[3]<\/a><a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503562\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503562\">[4]<\/a><a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503560\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=503560\">[5]<\/a>, and new this week &#8220;_PR_MD_SEND&#8221;<a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=506555\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=506555\">[6]<\/a><\/li>\n<li> We&#8217;re looking at improving articles with a csat score lower than 4. Check out the <a title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=386847&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=386847&amp;forumId=3\">discussion in the Contributors forum<\/a>.<\/li>\n<li> Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.\n<ul>\n<li> This is also a good opportunity to get feedback\/ideas from localizers on how to make the en-US page easier to use.<\/li>\n<\/ul>\n<\/li>\n<li> We want to try simplify the process of translating articles. <a title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=398164&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=398164&amp;forumId=3\">Discussion<\/a>.<\/li>\n<li> Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I&#8217;ll start drafting a PRD this week.<\/li>\n<li> New articles: <a title=\"https:\/\/support.mozilla.com\/kb\/Cannot+scroll+with+mouse+wheel+or+touchpad\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Cannot+scroll+with+mouse+wheel+or+touchpad\">Cannot scroll with mouse wheel or touchpad<\/a> and <a title=\"http:\/\/support.mozilla.com\/kb\/How+to+clear+the+cache\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/kb\/How+to+clear+the+cache\">How to clear the cache<\/a>.<\/li>\n<li> Sumodev KB stuff:\n<ul>\n<li> We&#8217;re working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.<\/li>\n<li> &#8220;2.0&#8221; will be removed from the &#8220;Show content customized for&#8221; selector.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Tracking contributor retention, what new metrics can we look at? Try tracking individual users who post as &#8220;proposed solution&#8221; but don&#8217;t register. &#8212; zzxc<\/li>\n<li> Mentoring on forums? How?\n<ul>\n<li> Cww needs to think about it some more before proposing any ideas.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/pastebin.mozilla.org\/664668\" rel=\"nofollow\" href=\"http:\/\/pastebin.mozilla.org\/664668\">Top chat tags<\/a> (crashes and firewall issues most common last week)<\/li>\n<li> Welcome to new contributors: itsme95, athaba, moses, robomaster<\/li>\n<li> Working on documentation for web-client.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Some praise from a blogger: <a title=\"http:\/\/www.examiner.com\/x-15571-Baltimore-Women-in-Leadership-Examiner~y2009m7d26-How-can-I-prevent-thought-fatigue\" rel=\"nofollow\" href=\"http:\/\/www.examiner.com\/x-15571-Baltimore-Women-in-Leadership-Examiner%7Ey2009m7d26-How-can-I-prevent-thought-fatigue\">How can I prevent thought fatigue?<\/a><\/li>\n<li> Users are getting notifications that someone tried to reset their password.\n<ul>\n<li> <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=506547\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=506547\">bug 506547<\/a><\/li>\n<li> It doesn&#8217;t happen to everyone, but the people that do get them tend to have common usernames.<\/li>\n<li> There is an &#8220;I forgot my password&#8221; link in the login form, which asks for a username or email address, and is accessible to everyone. Misuse of that page is likely the cause.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics &#8220;Norton&#8221; is a popular search term and so is &#8220;fast dial&#8221;. Cww to investigate &#8220;fast dial&#8221;. Last week&#8217;s weekly support issues New issue: Cannot right-click. Looks like &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/07\/27\/minutes-of-sumo-meeting-2009-07-27\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/697"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=697"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/697\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=697"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=697"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}