{"id":701,"date":"2009-08-10T11:45:41","date_gmt":"2009-08-10T18:45:41","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=701"},"modified":"2009-08-10T11:45:41","modified_gmt":"2009-08-10T18:45:41","slug":"minutes-of-sumo-meeting-2009-08-10","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/08\/10\/minutes-of-sumo-meeting-2009-08-10\/","title":{"rendered":"Minutes of SUMO meeting 2009-08-10"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Why is &#8220;Cookies&#8221; a very popular search term?\n<ul>\n<li> Some sites will tell users to enable cookies. &#8220;Enable cookies&#8221; is the next most popular search term containing the word &#8220;cookies&#8221;.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Now being hosted on a <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=ta7tVdYBNi8ujpRsCfuqwMg&amp;hl=en#\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=ta7tVdYBNi8ujpRsCfuqwMg&amp;hl=en#\">Google doc<\/a>.<\/li>\n<li> Pop-ups not being blocked is an emerging issue. A lot of comments on <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Pop-up+blocker\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Pop-up+blocker\">Pop-up Blocker article<\/a> (but not all) specify that the pop-ups are about NetFlix.<\/li>\n<li> Need to update <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Right-clicking+does+not+work\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Right-clicking+does+not+work\">Right-clicking does not work article<\/a> to tell users that the cause is the Yahoo Toolbar.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Would like to see some action on re-organizing the Bookmarks documentation (<a title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=396465&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=396465&amp;forumId=3\">Contributors Forum thread<\/a>). Drafts of new task-specific articles have been produced &#8211; how best to integrate their content (read thread for some discussion)? -Bo<\/li>\n<li> Edits made to <a title=\"https:\/\/support.mozilla.com\/kb\/Installing+Firefox+on+Windows?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Installing+Firefox+on+Windows?bl=n\">Installing Firefox on Windows<\/a> last week. We&#8217;ll check the poll data on it this week, to see if the edit was an improvement.<\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Scopri+come+collaborare?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Scopri+come+collaborare?bl=n\">Localized version of HTC page<\/a> is almost ready.<\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Accessing+FTP+servers?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Accessing+FTP+servers?bl=n\">FTP<\/a>, <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Crash+signature+-+_PR_MD_SEND?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Crash+signature+-+_PR_MD_SEND?bl=n\">_PR_MD_SEND<\/a>, <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Pages+that+use+the+Flash+plugin+crash+on+Mac?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Pages+that+use+the+Flash+plugin+crash+on+Mac?bl=n\">Pages that use the Flash plugin crash on Mac<\/a> articles are all public.\n<ul>\n<li> <a title=\"Support\/Knowledge Base\/2009-Q3-Goals\/CSAT:Crashes\" href=\"https:\/\/wiki.mozilla.org\/Support\/Knowledge_Base\/2009-Q3-Goals\/CSAT:Crashes\">6 top crash articles<\/a> still need to be drafted.<\/li>\n<li> My blog post about crash documentation is still waiting for review.<\/li>\n<\/ul>\n<\/li>\n<li> Interesting SUMOdev stuff on the <a title=\"http:\/\/support-stage.mozilla.org\/\" rel=\"nofollow\" href=\"http:\/\/support-stage.mozilla.org\/\">staging server<\/a> for those who want to test:\n<ul>\n<li> Email notifications for KB rejections\/approvals. <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=446082\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=446082\">bug 446082<\/a><\/li>\n<li> Warning when creating articles with bad characters. <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=465029\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=465029\">bug 465029<\/a><\/li>\n<li> Localized articles inherit additional category info from en-US version. <a title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=487598\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=487598\">bug 487598<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Request from devs for most common signatures.  I&#8217;m working on a way to get that automatically<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/pastebin.mozilla.org\/666370\" rel=\"nofollow\" href=\"http:\/\/pastebin.mozilla.org\/666370\">Common tags from last week<\/a>\n<ul>\n<li> Most common questions were crashes, Firefox won&#8217;t start, add-on issues, slow\/hang issues, and firewall problems\n<ul>\n<li> For &#8220;wontstart&#8221;, we suspect that it is malware. Need to add new solution, telling users to do a clean install. The <a title=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+will+not+start\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Firefox+will+not+start\">article<\/a> needs to be cleaned up.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=409871&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=409871&amp;forumId=3\">Discussion<\/a> in the contributors forum about replacing the &#8220;trainees&#8221; workgroup<\/li>\n<li> Ongoing work on the web-client. Trying to get it finished soon.<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Support Firefox Day: survey came back with lots of people liking the videos but hating the video quality.<\/li>\n<li> Should I (Cheng) blog about Forum UX upcoming changes?\n<ul>\n<li> Yes. It would be good to point out some of the major changes and link to a bug list. It might even be worth doing more than one blog post, to keep everyone up to date on the progress.<\/li>\n<\/ul>\n<\/li>\n<li> Should Cheng blog about metrics gathered from telling people to update Flash.\n<ul>\n<li> If you&#8217;re just posting data for the sake of posting data, no. If there&#8217;s a lesson learnt from the data that we can use in the future, yes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Why is &#8220;Cookies&#8221; a very popular search term? Some sites will tell users to enable cookies. &#8220;Enable cookies&#8221; is the next most popular search term containing the &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/08\/10\/minutes-of-sumo-meeting-2009-08-10\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/701"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=701"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/701\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}