{"id":713,"date":"2009-08-18T04:45:38","date_gmt":"2009-08-18T11:45:38","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=713"},"modified":"2009-08-18T04:47:01","modified_gmt":"2009-08-18T11:47:01","slug":"minutes-of-sumo-meeting-2009-08-17","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/08\/18\/minutes-of-sumo-meeting-2009-08-17\/","title":{"rendered":"Minutes of SUMO meeting 2009-08-17"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> CSAT increase is due to Private Browsing article which is very popular and consistently gets a &gt;90% satisfaction score<\/li>\n<li> Has the CSAT increased overall if Private Browsing is excluded? Cww to find out<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> Moved it to <a href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">a Google Doc<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Still need direction re-organizing the Bookmarks documentation (<a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=396465&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=396465&amp;forumId=3\">Contributors Forum thread<\/a>). Summary of new\/re-organized articles at end of thread.<\/li>\n<li> New articles: <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Backing+up+and+restoring+bookmarks\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Backing+up+and+restoring+bookmarks\">Backing up and restoring bookmarks<\/a>, <a class=\"external text\" title=\"https:\/\/support.mozilla.com\/kb\/Printing+a+web+page\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Printing+a+web+page\">Printing a web page<\/a>\n<ul>\n<li> Renamed article: &#8216;Firefox takes a long time to start up&#8217; is now &#8216;Firefox takes several minutes to start up&#8217; <a class=\"external text\" title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=418384&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=418384&amp;forumId=3\">the thread<\/a><\/li>\n<\/ul>\n<\/li>\n<li> We should split the cookies article to fit the different cookie related search terms (enable cookies, delete cookies, etc.)\n<ul>\n<li> General consensus is that it&#8217;s a good idea<\/li>\n<\/ul>\n<\/li>\n<li> djst: Proposed idea to change naming scheme for KB articles to questions, e.g. from &#8220;Clearing private data&#8221; to &#8220;How do I clear my private data?&#8221;\n<ul>\n<li> Other support sites use this scheme (e.g. Apple, Skype, Yahoo)<\/li>\n<li> Works better with our terminology on the site (&#8220;search for the answers you need&#8221;, &#8220;Ask a new question&#8221;, etc)<\/li>\n<li> Would require a lot of work<\/li>\n<\/ul>\n<\/li>\n<li> Milos: Also show related questions at the bottom of an article?\n<ul>\n<li> We already show related articles in the sidebar &#8212; maybe it&#8217;s not very discoverable?<\/li>\n<li> An old idea that&#8217;s been around for quite a while is to offer related articles when someone votes &#8220;No&#8221; on &#8220;Did this article solve a problem you had with Firefox?&#8221;\n<ul>\n<li> Before we go ahead and do this, we should cheng the top 10-15 articles and make sure that they all have sensible related articles.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> Still need people to write the top crash articles.<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Welcome to our new contributor Richard Hennings!<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li><a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/images\/8\/88\/2009-august-week2-tags.png\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/images\/8\/88\/2009-august-week2-tags.png\">Graph of last week&#8217;s tag data<\/a> (<a class=\"external text\" title=\"http:\/\/zzxc.net\/sumo\/2009-august-week2-tags.html\" rel=\"nofollow\" href=\"http:\/\/zzxc.net\/sumo\/2009-august-week2-tags.html\">raw data<\/a>)<\/li>\n<li><a class=\"external text\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=409871&amp;forumId=3\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=409871&amp;forumId=3\">Discussion about changes to the Trainees queue<\/a>\n<ul>\n<li> Object of the changes is to reduce the differences between new helpers and &#8220;approved&#8221; helpers.<\/li>\n<\/ul>\n<\/li>\n<li> Web client status\n<ul>\n<li> Proof of concept demo on VPN server &#8212; got it to bootstrap.<\/li>\n<li> Working on <a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/Support\/Live_Chat\/Web_Client_PRD#Requirements.2C_milestone_1\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Live_Chat\/Web_Client_PRD#Requirements.2C_milestone_1\">Milestone 1 features<\/a> &#8212; goal is to get those done in SUMO 1.4 (Q3).<\/li>\n<li> Milestone 1 will be a basic web-based Live Chat client that will work for normal helpers (but not for room monitors)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Next SFD is a sprint on crash articles (good, bad, other ideas?)\n<ul>\n<li> Idea is to do a focused sprint to get people from SUMO and QA together to work on crash articles<\/li>\n<li> A little more low key compared to previous SFDs with video presentations etc.<\/li>\n<li> The other option would be localization<\/li>\n<li> Let&#8217;s do the crash sprint first and then l10n! Since we won&#8217;t be focusing as heavily on presentation this time and more on the idea of getting together and working on something as a team, we should be able to do this with less time needed for planning<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics CSAT increase is due to Private Browsing article which is very popular and consistently gets a &gt;90% satisfaction score Has the CSAT increased overall if Private Browsing &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/08\/18\/minutes-of-sumo-meeting-2009-08-17\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/713"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=713"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/713\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}