{"id":723,"date":"2009-09-02T08:51:03","date_gmt":"2009-09-02T15:51:03","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=723"},"modified":"2009-09-02T08:51:03","modified_gmt":"2009-09-02T15:51:03","slug":"minutes-of-sumo-meeting-2009-08-31","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/09\/02\/minutes-of-sumo-meeting-2009-08-31\/","title":{"rendered":"Minutes of SUMO meeting 2009-08-31"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Lots of activity in the German locale<\/li>\n<li> High traffic in the forum due to the major update<\/li>\n<li> We should look at search stats for crash signatures.\n<ul>\n<li> Crash article is rated low in understandability. We should reorganize it and make it clearer that finding crash signatures is fairly advanced, but isn&#8217;t the only way to get help.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/kb\/Weekly+common+issues\">Last week&#8217;s weekly support issues<\/a><\/li>\n<li> How could Firefox make troubleshooting user problems easier?\n<ul>\n<li> Discussion\/brainstorming that led to <a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/Support\/Firefox.Next\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Firefox.Next\">this wiki page<\/a><\/li>\n<\/ul>\n<\/li>\n<li> SFD update\n<ul>\n<li> Went through all top crashers last Friday and made sure bugs were filed for them<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> Specific articles about Bookmarks and Cookies are being worked on, and hopefully in the KB early this week.<\/li>\n<li> New articles: <a class=\"external text\" title=\"https:\/\/support.mozilla.com\/kb\/Deleting+bookmarks?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Deleting+bookmarks?bl=n\">Deleting bookmarks<\/a>, <a class=\"external text\" title=\"https:\/\/support.mozilla.com\/kb\/Will+Firefox+work+on+Snow+Leopard?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Will+Firefox+work+on+Snow+Leopard?bl=n\">Will Firefox work on Snow Leopard<\/a><\/li>\n<li> Note about Snow Leopard: Screencast recording is fullscreen-only. SUMO has a size limit of 640&#215;480.<\/li>\n<li> Should we remove the &#8220;Print&#8221; link in the Actions box? <a class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=463184\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=463184\">[1]<\/a>\n<ul>\n<li> Remove it for now &#8212; very few people using it anyway and it&#8217;s broken<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Lots of support threads in the Contributors forum, something happen?\n<ul>\n<li> cilias updated the How to Contribute document in an attempt to reduce the problem, but it might have had an opposite effect<\/li>\n<\/ul>\n<\/li>\n<li> Jump in traffic to forums this week<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li><a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-08-31\/Live_Chat_tags\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-08-31\/Live_Chat_tags\">Top tags from last week<\/a><\/li>\n<li> change diagram to a stacked bar graph <a class=\"external autonumber\" title=\"http:\/\/www.jpowered.com\/graph_chart_collection\/graph-images\/stacked-bar-graph.gif\" rel=\"nofollow\" href=\"http:\/\/www.jpowered.com\/graph_chart_collection\/graph-images\/stacked-bar-graph.gif\">[2]<\/a>\n<ul>\n<li> Lots of connection problems caused by McAfee last week<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Support common-issues triage tomorrow at 10 AM.\n<ul>\n<li> This will be a weekly effort to ensure that the keyword is accurate and reliable<\/li>\n<li> Sumo team will always call in, others are very welcome too<\/li>\n<\/ul>\n<\/li>\n<li> New <a class=\"external text\" title=\"http:\/\/www.zzxc.net\/sumo\/leo\/themescreenshot.png\" rel=\"nofollow\" href=\"http:\/\/www.zzxc.net\/sumo\/leo\/themescreenshot.png\">SUMO blog theme<\/a> proposed by leo.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Lots of activity in the German locale High traffic in the forum due to the major update We should look at search stats for crash signatures. Crash &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/09\/02\/minutes-of-sumo-meeting-2009-08-31\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/723"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=723"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/723\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}