{"id":746,"date":"2009-09-21T11:58:34","date_gmt":"2009-09-21T18:58:34","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=746"},"modified":"2009-09-21T11:58:34","modified_gmt":"2009-09-21T18:58:34","slug":"minutes-of-sumo-meeting-2009-09-21","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/09\/21\/minutes-of-sumo-meeting-2009-09-21\/","title":{"rendered":"Minutes of SUMO meeting 2009-09-21"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages.<\/li>\n<li> CSAT score on Forum and live chat went up. Not sure why.<\/li>\n<li> Top articles block was updated last week, to reflect <a title=\"http:\/\/blog.mozilla.org\/sumo\/2009\/09\/16\/what-are-the-most-frequently-asked-questions\/\" rel=\"nofollow\" href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/09\/16\/what-are-the-most-frequently-asked-questions\/\">top questions<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> No new issues this week.<\/li>\n<li> Something to look out for: 2 new pieces of malware. 1 causes Firefox to crash. 1 tries to steal data entered when you log into a bank site.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New articles: <a title=\"https:\/\/support.mozilla.com\/kb\/Crash+when+closing+a+Gmail+tab\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Crash+when+closing+a+Gmail+tab\">Crash when closing a Gmail tab<\/a>, <a title=\"https:\/\/support.mozilla.com\/kb\/Bookmark+folders\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Bookmark+folders\">Bookmark folders<\/a><\/li>\n<li> Contacted metrics team about what changes make the greatest impact to CSAT score. We may have a phone meeting this week. (Haven&#8217;t got to details yet.) <a title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=448496&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=448496&amp;forumId=3\">[1]<\/a><\/li>\n<li> Article for Facebook issues? <a title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=454959&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=454959&amp;forumId=3\">[2]<\/a>\n<ul>\n<li> What would we say? Clear you cache and cookies? Is that it? One Firewall is known to block a facebook script. If you see any more, post in the Contributors forums thread.<\/li>\n<\/ul>\n<\/li>\n<li> One article for crashes caused by malware?\n<ul>\n<li> If we have a more specific answer for any certain crash, in that case we can give it a separate article.<\/li>\n<li> It would also be good to add a section to the Firefox crashes article, that says the most common cause of crashes is third party software (extensions, plugins, malware).<\/li>\n<li> Might be a good idea to write a blog post helping contributors learn how to analyze crash stats.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> User traffic in the Contributors forum could be coming from Google.<a title=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=453722&amp;forumId=3\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/tiki-view_forum_thread.php?locale=en-US&amp;comments_parentId=453722&amp;forumId=3\">[3]<\/a> -cilias\n<ul>\n<li> After we switch to having pretty URLs for forum links, we can make robots.txt tell search engines to ignore the contributors forum.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> <a title=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-09-21\/Live_Chat_tags\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-09-21\/Live_Chat_tags\">Most common chat tags<\/a>, no major changes in the past two months.  (Crashes\/hanging is still the most common problem)<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages. CSAT score on Forum and live chat went up. Not sure &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/09\/21\/minutes-of-sumo-meeting-2009-09-21\/\">Read more<\/a><\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/746"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=746"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/746\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}