{"id":76,"date":"2008-03-12T04:42:40","date_gmt":"2008-03-12T11:42:40","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/2008\/03\/12\/minutes-of-weekly-meeting-2008-03-10\/"},"modified":"2008-03-12T04:42:40","modified_gmt":"2008-03-12T11:42:40","slug":"minutes-of-weekly-meeting-2008-03-10","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2008\/03\/12\/minutes-of-weekly-meeting-2008-03-10\/","title":{"rendered":"Minutes of Weekly Meeting 2008-03-10"},"content":{"rendered":"<p><strong>Attendees:<\/strong> djst, cilias, np, lucy, nkoth<\/p>\n<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> Weekly metrics <a href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en&amp;pli=1\" class=\"external autonumber\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en&amp;pli=1\" rel=\"nofollow\">[1]<\/a>\n<ul>\n<li> Forum traffic steadily increasing\n<ul>\n<li> Jason posted interesting statistics on forum traffic in the newsgroup <a href=\"http:\/\/groups.google.com\/group\/mozilla.support.planning\/browse_thread\/thread\/c2ddc3e079f388a0\/8f57b1632f2567cc#8f57b1632f2567cc\" class=\"external autonumber\" title=\"http:\/\/groups.google.com\/group\/mozilla.support.planning\/browse_thread\/thread\/c2ddc3e079f388a0\/8f57b1632f2567cc#8f57b1632f2567cc\" rel=\"nofollow\">[2]<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> 0.6 milestone status (in-product help) <a href=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;product=Sumo&amp;target_milestone=0.6&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=RESOLVED&amp;bug_status=VERIFIED&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit&amp;order=Reuse+same+sort+as+last+time&amp;known_name=Sumo&amp;query_based_on=Sumo&amp;field0-0-0=noop&amp;type0-0-0=noop&amp;value0-0-0=\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/buglist.cgi?query_format=advanced&amp;short_desc_type=allwordssubstr&amp;short_desc=&amp;product=Sumo&amp;target_milestone=0.6&amp;long_desc_type=allwordssubstr&amp;long_desc=&amp;bug_file_loc_type=allwordssubstr&amp;bug_file_loc=&amp;status_whiteboard_type=allwordssubstr&amp;status_whiteboard=&amp;keywords_type=allwords&amp;keywords=&amp;bug_status=UNCONFIRMED&amp;bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;bug_status=RESOLVED&amp;bug_status=VERIFIED&amp;emailassigned_to1=1&amp;emailtype1=substring&amp;email1=&amp;emailassigned_to2=1&amp;emailreporter2=1&amp;emailqa_contact2=1&amp;emailtype2=substring&amp;email2=&amp;bugidtype=include&amp;bug_id=&amp;votes=&amp;chfieldfrom=&amp;chfieldto=Now&amp;chfieldvalue=&amp;cmdtype=doit&amp;order=Reuse+same+sort+as+last+time&amp;known_name=Sumo&amp;query_based_on=Sumo&amp;field0-0-0=noop&amp;type0-0-0=noop&amp;value0-0-0=\" rel=\"nofollow\">[3]<\/a>\n<ul>\n<li> Redirect service <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=414353\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=414353\" rel=\"nofollow\">[4]<\/a> depends on:\n<ul>\n<li> Renaming en-US articles to their final names (chris)<\/li>\n<li> Actually writing the .htaccess rules (nelson)<\/li>\n<li> Getting info about helptopic titles for start page and &#8220;For Internet Explorer Users&#8221; (mconnor?)<\/li>\n<\/ul>\n<\/li>\n<li> In-product help page status\n<ul>\n<li> Content is &#8220;done&#8221; from our point of view; the issue now is keeping in sync with future UI changes and determine when we can tell localizers that the en-US pages are frozen\n<ul>\n<li> Bugzilla keyword user-doc-needed allows us to see what UI changes will require us to update the documentation, but it depends on developers actually using it<\/li>\n<li> ui-review flag could also be used to get a better idea of what&#8217;s coming up<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> General discussion about future plan\/goals\n<ul>\n<li> Improve forums (0.7)\n<ul>\n<li> Right now, the forum is just a web forum, lacking tools that would make it more suitable as a support forum<\/li>\n<\/ul>\n<\/li>\n<li> Improve search (probably 0.8)\n<ul>\n<li> Would be interesting to see how well the built-in tiki search engine matches our requirements <a href=\"http:\/\/wiki.mozilla.org\/Support:Search_Requirements\" class=\"external autonumber\" title=\"http:\/\/wiki.mozilla.org\/Support:Search_Requirements\" rel=\"nofollow\">[5]<\/a>, since that engine by default has the ability to integrate with categories, tags, languages, etc<\/li>\n<li> Google forces us to use hacks to get stuff like help vs support article separation<\/li>\n<\/ul>\n<\/li>\n<li> Screencasts for KB<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> 1 new article request, 2 new articles <a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=421152\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=421152\" rel=\"nofollow\">[6]<\/a><a href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=419397\" class=\"external autonumber\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=419397\" rel=\"nofollow\">[7]<\/a>\n<ul>\n<li> Note that that&#8217;s just the Bugzilla stats; actual new articles including translations: 11<\/li>\n<\/ul>\n<\/li>\n<li> Gathering nominees for hidden tags <a href=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=23137&amp;forumId=3\" class=\"external autonumber\" title=\"http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?comments_parentId=23137&amp;forumId=3\" rel=\"nofollow\">[8]<\/a><\/li>\n<li> freetags are now localizable <a href=\"http:\/\/groups.google.com\/group\/mozilla.dev.l10n\/msg\/03b413158c6d8acf\" class=\"external autonumber\" title=\"http:\/\/groups.google.com\/group\/mozilla.dev.l10n\/msg\/03b413158c6d8acf\" rel=\"nofollow\">[9]<\/a>\n<ul>\n<li> Existing tags created in languages other than en-US need to specify their language so they don&#8217;t appear in en-US articles; Chris has posted in the l10n newsgroup <a href=\"http:\/\/groups.google.com\/group\/mozilla.dev.l10n\/browse_thread\/thread\/e816a92245f0ff99\/03b413158c6d8acf#03b413158c6d8acf\" class=\"external autonumber\" title=\"http:\/\/groups.google.com\/group\/mozilla.dev.l10n\/browse_thread\/thread\/e816a92245f0ff99\/03b413158c6d8acf#03b413158c6d8acf\" rel=\"nofollow\">[10]<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forums<\/strong><\/p>\n<ul>\n<li> Jason&#8217;s stats reveal that there might be a large group of people who visit the forum once, post their question, and then can&#8217;t find their way back to the question they asked. Encouraging people to register might not be convenient for this group of people.\n<ul>\n<li> Need to make it easier for users to keep track of their question. Suggestion to create a page after a question has been posted that would present different ways to keep track of it, e.g. using Live Bookmark (RSS), by providing an e-mail address, or by registering.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li> At least 2 new trainees<\/li>\n<li> Changed max chats to avoid helper burnout\n<ul>\n<li> The maximum chat per helper can be reduced per helper by not closing finished chats. Lucy to document this.<\/li>\n<\/ul>\n<\/li>\n<li> Cleaning out unused accounts<\/li>\n<li> Need administration sub-category and permissions for trusted Live Chat helpers, so they can help updating the documentation\n<ul>\n<li> Lucy to file needed bugs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Attendees: djst, cilias, np, lucy, nkoth Sumo Weekly metrics [1] Forum traffic steadily increasing Jason posted interesting statistics on forum traffic in the newsgroup [2] 0.6 milestone status (in-product help) &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2008\/03\/12\/minutes-of-weekly-meeting-2008-03-10\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/76"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=76"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/76\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=76"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=76"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}