{"id":763,"date":"2009-10-13T10:21:53","date_gmt":"2009-10-13T17:21:53","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=763"},"modified":"2009-10-13T10:21:53","modified_gmt":"2009-10-13T17:21:53","slug":"minutes-of-sumo-meeting-2009-10-12","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/10\/13\/minutes-of-sumo-meeting-2009-10-12\/","title":{"rendered":"Minutes of SUMO meeting 2009-10-12"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a><\/li>\n<li> <a class=\"external text\" title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a>\n<ul>\n<li> The &#8220;AVG blocks Firefox as a trojan&#8221; is now fixed!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> <a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/Support\/EUBallot\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/EUBallot\">EU Ballot<\/a>\n<ul>\n<li> Finalize list of articles for KB audit by tomorrow?<\/li>\n<li> Thoughts on SHOWFOR for Windows 7 based on article list\n<ul>\n<li> Is it really needed, or can we get away with just creating a &#8220;How to install Firefox on Windows 7&#8221; article and simplifying the other articles?<\/li>\n<\/ul>\n<\/li>\n<li> Improve Ask a question page?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Proposal: Implement checking for tags to predict user&#8217;s question  (<a class=\"external text\" title=\"http:\/\/milos.mozilla-srbija.org\/mozwebqa\/sumo.jpg\" rel=\"nofollow\" href=\"http:\/\/milos.mozilla-srbija.org\/mozwebqa\/sumo.jpg\">mockup<\/a>) &#8211; Milos\n<ul>\n<li> Actually already part of the original Ask a Question redesign, but had to be pushed out because an outdated version of Sphinx. Upgrading Sphinx and fixing this will happen in Q4 2009!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li><a class=\"external text\" title=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-10-05\/Live_Chat_tags\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-10-05\/Live_Chat_tags\">Tags and issues from last week<\/a>\n<ul>\n<li> Add-on problems were the most common issue<\/li>\n<li> <a class=\"external text\" title=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=520895\" rel=\"nofollow\" href=\"https:\/\/bugzilla.mozilla.org\/show_bug.cgi?id=520895\">AVG was misidentifying the Firefox installer as a trojan<\/a>, should be fixed in latest AVG update<\/li>\n<li> zzxc to try different graph designs next week to make it easier to understand<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li>Blog post about Live Chat community on Wednesday (zzxc)<\/li>\n<li>Effort to get feedback from Firefox beta users in a series of opt-in surveys.  What kind of information do we need? <a class=\"external text\" title=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/467796\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/467796\">comment here<\/a><\/li>\n<li>We have a new system that allows us to do A\/B testing on a lot more stuff.  Check out <a class=\"external text\" title=\"http:\/\/support.mozilla.com\/en-US\/forum\/3\/470563\" rel=\"nofollow\" href=\"http:\/\/support.mozilla.com\/en-US\/forum\/3\/470563\">the current list of tests<\/a> and let us know your ideas<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Last week&#8217;s weekly support issues The &#8220;AVG blocks Firefox as a trojan&#8221; is now fixed! Knowledge Base EU Ballot Finalize list of articles for KB audit by &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/10\/13\/minutes-of-sumo-meeting-2009-10-12\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/763"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=763"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/763\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=763"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=763"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}