{"id":780,"date":"2009-10-19T08:30:15","date_gmt":"2009-10-19T15:30:15","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=780"},"modified":"2009-10-19T08:30:15","modified_gmt":"2009-10-19T15:30:15","slug":"help-us-plan-sumo-in-2010","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/10\/19\/help-us-plan-sumo-in-2010\/","title":{"rendered":"Help us plan SUMO in 2010!"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-475 alignright\" title=\"SUMO logo\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/02\/sumo-logo.png\" alt=\"\" width=\"140\" height=\"138\" \/><br \/>\nFollowing up on <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/10\/15\/the-sumo-community-keeps-getting-bigger\/\">my post last week<\/a> about how the SUMO project developed in 2009, it&#8217;s time to repeat the circle for 2010! It&#8217;s time to start thinking about where to take the project, which areas to focus on, and ultimately which goals to define for 2010.<\/p>\n<p>To help get the goal discussion started, it&#8217;s obviously helpful to know why SUMO exists. In my opinion, there are three main reasons:<\/p>\n<ol>\n<li>To help people have a great Firefox (and by extension web)  experience<\/li>\n<li>To provide key user and product insights to the  Mozilla community<\/li>\n<li>To strengthen and grow Mozilla&#8217;s community<\/li>\n<\/ol>\n<p>Based on this list, we can create three focus areas, or &#8220;buckets&#8221; for our 2010 goals:<\/p>\n<ul>\n<li>Improve the support experience for users<\/li>\n<li>Provide better\/more accurate\/more detailed metrics and insights for other Mozilla teams and the entire Mozilla community<\/li>\n<li>Make the SUMO experience more enjoyable for contributors<\/li>\n<\/ul>\n<p>In <a href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\">today&#8217;s SUMO meeting<\/a>, we&#8217;ll kick off the discussion by spending 15-30 minutes brainstorming ideas. You&#8217;re very welcome to call in! That said, if you don&#8217;t have time to call in, or would rather share your ideas in writing, there is an <a href=\"https:\/\/support.mozilla.com\/en-US\/forum\/3\/473877\">active thread in the SUMO contributor forum<\/a> dedicated for this. Please feel free to post there with thoughts, ideas, or, if you&#8217;re feeling particuarly creative, screenshots, mockups or screencasts of what you have in mind.<\/p>\n<p>Of course, if you don&#8217;t have a SUMO account and for some reason don&#8217;t want to create it, you are welcome to participate by commenting on this blog post too. :)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Following up on my post last week about how the SUMO project developed in 2009, it&#8217;s time to repeat the circle for 2010! It&#8217;s time to start thinking about where &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/10\/19\/help-us-plan-sumo-in-2010\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[111],"tags":[524,759,344,186],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/780"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=780"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/780\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=780"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=780"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}