{"id":800,"date":"2009-10-26T11:06:57","date_gmt":"2009-10-26T18:06:57","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=800"},"modified":"2009-10-26T11:06:57","modified_gmt":"2009-10-26T18:06:57","slug":"minutes-of-sumo-meeting-2009-10-26","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/10\/26\/minutes-of-sumo-meeting-2009-10-26\/","title":{"rendered":"Minutes of SUMO meeting 2009-10-26"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> Over 4 million weekly visitors the last couple of weeks. Yay,  F1 keyboard shortcut!<\/li>\n<li> New record in forum threads last week. Could be a combination  of .NET searches, Windows 7 searches, and more traffic<\/li>\n<li> What are the time ranges for trended search terms?\n<ul>\n<li> cilias to double-check with Ken<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a><\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New articles:\n<ul>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Crash+signature+-+RtlpCoalesceFreeBlocks+or+RtlAllocateHeap?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Crash+signature+-+RtlpCoalesceFreeBlocks+or+RtlAllocateHeap?bl=n\">Crash signature &#8211; RtlpCoalesceFreeBlocks or  RtlAllocateHeap<\/a><\/li>\n<li> <a title=\"https:\/\/support.mozilla.com\/kb\/Will+Firefox+work+on+Windows+7?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Will+Firefox+work+on+Windows+7?bl=n\">Will Firefox work on Windows 7<\/a><\/li>\n<\/ul>\n<\/li>\n<li> Need someone to help with Windows 7 screenshots\n<ul>\n<li> Possible change in screenshot policy, preferring Windows 7  screenshots over XP? (XP still has the majority of traffic)\n<ul>\n<li> Makes sense, especially given the upcoming Browser Ballot audit<\/li>\n<li> cilias to announce in the forum<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> How can we create a bridge for Live Chat and Forum  contributors to start contributing to the KB?\n<ul>\n<li> One way is to make sure more people see the contributor forum,  where the SUMO community is connected<\/li>\n<li> Encourage people to sign up on SUMO before being approved in  Live Chat &#8212; already happening (zzxc)<\/li>\n<li> Send out e-mail to new forum contributors (cww)<\/li>\n<li> cilias to post in Contributors forum to ask for other ideas<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> New helpers: TXGuy and jscher2000<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li><a title=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-10-26\/Live_Chat_Tags\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-10-26\/Live_Chat_Tags\">Graph of issues and tags<\/a>\n<ul>\n<li> Main takeaway is that there is a very long tail of support  requests coming in to Live Chat, which is expected<\/li>\n<li> The graphs helps spotting and comparing trends between weeks  (for example, the Facebook spike a few weeks ago)<\/li>\n<\/ul>\n<\/li>\n<li> New very active Live Chat contributor: fingalPC. Welcome, and  thanks so much for your help so far!<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Mockup of the <a title=\"http:\/\/dm-sumotools01.mozilla.org\/helpusers\/index.html\" rel=\"nofollow\" href=\"http:\/\/dm-sumotools01.mozilla.org\/helpusers\/index.html\">help users on forum screen<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Weekly metrics Over 4 million weekly visitors the last couple of weeks. Yay, F1 keyboard shortcut! New record in forum threads last week. Could be a combination of .NET &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/10\/26\/minutes-of-sumo-meeting-2009-10-26\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/800"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=800"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/800\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}