{"id":815,"date":"2009-11-12T02:15:40","date_gmt":"2009-11-12T09:15:40","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=815"},"modified":"2009-11-12T02:15:40","modified_gmt":"2009-11-12T09:15:40","slug":"minutes-of-sumo-meeting-2009-11-09","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/12\/minutes-of-sumo-meeting-2009-11-09\/","title":{"rendered":"Minutes of SUMO meeting 2009-11-09"},"content":{"rendered":"<p><strong>Sumo<\/strong><\/p>\n<ul>\n<li>Happy Birthday Firefox!<\/li>\n<li><a title=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&amp;hl=en\">Weekly metrics<\/a>\n<ul>\n<li> 99 active SUMO contributors last week!<\/li>\n<li> Bounce rate down by 3% on the start page as a result of the  improved design<\/li>\n<li> Forum traffic higher than normal, answer rate dropped to 45%  last week<\/li>\n<\/ul>\n<\/li>\n<li> <a title=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\" rel=\"nofollow\" href=\"http:\/\/spreadsheets.google.com\/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&amp;hl=en\">Last week&#8217;s weekly support issues<\/a><\/li>\n<\/ul>\n<p><strong>Knowledge Base<\/strong><\/p>\n<ul>\n<li> New articles:\n<ul>\n<li><a title=\"https:\/\/support.mozilla.com\/kb\/Controlling+AVG+Firefox+add-ons?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Controlling+AVG+Firefox+add-ons?bl=n\">Controlling AVG Firefox add-ons<\/a><\/li>\n<li><a title=\"https:\/\/support.mozilla.com\/kb\/Where+are+my+bookmarks+history+and+other+data+stored?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/kb\/Where+are+my+bookmarks+history+and+other+data+stored?bl=n\">Where are my bookmarks history and other data stored<\/a><\/li>\n<li> We should be able to use commas and other common characters in  article titles\n<ul>\n<li> Long term solution would be to do it the WordPress way, where  the URL is a simplified (and editable) version of the title. The title  can then contain any Unicode characters while the URL remains sane.<\/li>\n<li> cilias to file bug for the short term solution: adding support  for commas<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li> 3.6 plan for the KB is up <a title=\"https:\/\/wiki.mozilla.org\/Support\/Firefox3.6\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Firefox3.6\">[1]<\/a>\n<ul>\n<li> Not using SHOWFOR to distinguish between 3.5 and 3.6 &#8212;  currently betting on 3.6 being a minor Firefox upgrade. If this changes,  we will likely have to support 3.5 and 3.6 separately.<\/li>\n<li> Looking into scripting some changes: &#8220;Main&#8221; panel in Options  window has changed to &#8220;General&#8221;<\/li>\n<\/ul>\n<\/li>\n<li> Tutorial for locale leaders to update their start pages <a title=\"https:\/\/support.mozilla.com\/en\/kb\/Updating+to+the+new+start+page?bl=n\" rel=\"nofollow\" href=\"https:\/\/support.mozilla.com\/en\/kb\/Updating+to+the+new+start+page?bl=n\">[2]<\/a>\n<ul>\n<li> cilias to update the tutorial based on what we discussed about  using a separate content blocks for the actual article list<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Forum<\/strong><\/p>\n<ul>\n<li> Will launch forum UX survey this week to evaluate the impact  the new forum UX improvements have had to forum contributors<\/li>\n<\/ul>\n<p><strong>Live Chat<\/strong><\/p>\n<ul>\n<li>New Live Chat shift at 6am PST (9am EST, 2pm WET, 3pm CET),  seems to be better for contributors in Asia (already seeing new  contributors from Asia!)<\/li>\n<li>&#8220;Chrome registration&#8221; error, corrupt bookmarks, and unable to  download files much more common after 3.5.5\/3.5.5 update.  (<a title=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-11-09\/Live_Chat_tags\" rel=\"nofollow\" href=\"https:\/\/wiki.mozilla.org\/Support\/Weekly_Meetings\/Agenda_2009-11-09\/Live_Chat_tags\">full data<\/a>)<\/li>\n<\/ul>\n<p><strong>Roundtable<\/strong><\/p>\n<ul>\n<li> Plan for user-to-user support during 3.6 release week.\n<ul>\n<li> Extended Live Chat hours<\/li>\n<li> E-mails + phone calls will probably surge &#8212; cww to allocate  time for it as it can prove to be helpful in finding out more info about  new issues<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sumo Happy Birthday Firefox! Weekly metrics 99 active SUMO contributors last week! Bounce rate down by 3% on the start page as a result of the improved design Forum traffic &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/12\/minutes-of-sumo-meeting-2009-11-09\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[109],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/815"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=815"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/815\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}