{"id":817,"date":"2009-11-17T01:53:38","date_gmt":"2009-11-17T08:53:38","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=817"},"modified":"2009-11-17T03:39:30","modified_gmt":"2009-11-17T10:39:30","slug":"presenting-the-new-firefox-support-start-page","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/17\/presenting-the-new-firefox-support-start-page\/","title":{"rendered":"Presenting the new Firefox Support start page"},"content":{"rendered":"<p>After being <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/11\/06\/how-we-improved-customer-satisfaction-by-splitting-up-articles\/\">slightly<\/a> <a href=\"https:\/\/wiki.mozilla.org\/Support\/Fennec_Project_Plan\">distracted<\/a> <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/11\/13\/forum-improvements\/\">with<\/a> <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/09\/14\/sumo-1-3-productization-and-more\/\">other<\/a> <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/08\/12\/coming-soon-a-brand-new-support-forum-interface\/\">priorities<\/a>, we were finally able to launch the new and optimized <a href=\"http:\/\/support.mozilla.com\/en-US\/kb\/\">start page for Firefox Support<\/a> that we <a href=\"http:\/\/blog.mozilla.org\/sumo\/2009\/06\/26\/improved-sumo-start-page-coming-soon\/\">designed and tested in June<\/a>!<\/p>\n<div id=\"attachment_818\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/www.flickr.com\/photos\/djst\/4098030838\/\"><img aria-describedby=\"caption-attachment-818\" decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-818\" title=\"Old Firefox Support Start page\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/oldstartpage-300x226.png\" alt=\"Old Firefox Support Start page\" width=\"300\" height=\"226\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/oldstartpage-300x226.png 300w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/oldstartpage.png 922w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-818\" class=\"wp-caption-text\">The old Firefox Support Start page<\/p><\/div>\n<p>The old start page had a number of problems:<\/p>\n<ul>\n<li>The bounce rate was relatively high, especially on the in-product start page (although we&#8217;ve learned since the start page redesign effort that a big reason for that is the <a href=\"http:\/\/blog.mozilla.org\/metrics\/2009\/08\/18\/cats-love-firefox-support\/\">F1 keyboard shortcut that people press by accident<\/a>)<\/li>\n<li>The search box didn&#8217;t provide example searches to encourage people to use it<\/li>\n<li>The design wasn&#8217;t emphasizing on the fact that we are here to help and that we do provide a way to get personal support if the search doesn&#8217;t return any useful results.<\/li>\n<\/ul>\n<p>For a complete list of what changed in the new start page, see the <a href=\"http:\/\/www.flickr.com\/photos\/djst\/3524882061\/\">image on Flickr with  notes<\/a> explaining all the differences.<\/p>\n<div id=\"attachment_819\" style=\"width: 310px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/www.flickr.com\/photos\/djst\/4097274591\/\"><img aria-describedby=\"caption-attachment-819\" decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-819\" title=\"New Firefox Support start page\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/newstartpage-300x252.png\" alt=\"The new and optimized start page\" width=\"300\" height=\"252\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/newstartpage-300x252.png 300w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/newstartpage-1024x861.png 1024w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/newstartpage.png 1095w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-819\" class=\"wp-caption-text\">The new and optimized start page<\/p><\/div>\n<p>The preliminary site statistics indicate that the impact of the new start page is even bigger than we anticipated based on the <a href=\"http:\/\/blog.mozilla.org\/metrics\/2009\/06\/25\/improving-a-users-experience-with-firefox-support-part-ii\/\">A\/B test<\/a>. So far, the start page shows a 3% decrease of bounce rate, which is pretty fantastic.<\/p>\n<p>This translates to <strong>an improved user experience for over 400,000 Firefox  users<\/strong> (annually)!<\/p>\n<p>We&#8217;ve started to work with localizers on how to update the non-English start pages too. There are <a href=\"https:\/\/support.mozilla.com\/en-US\/kb\/Updating+to+the+new+start+page?bl=n\">instructions available for how to do this<\/a> and some locale leaders have already updated their start pages:<\/p>\n<ul>\n<li><a href=\"http:\/\/support.mozilla.com\/it\">Supporto a Firefox<\/a> (it)<\/li>\n<li><a href=\"http:\/\/support.mozilla.com\/de\">Firefox-Support-Starteseite<\/a> (de)<\/li>\n<\/ul>\n<p>Thanks to everyone who helped with the process of getting this new start page created and implemented!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After being slightly distracted with other priorities, we were finally able to launch the new and optimized start page for Firefox Support that we designed and tested in June! The &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/17\/presenting-the-new-firefox-support-start-page\/\">Read more<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[47],"tags":[30,120,775,186,303],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/817"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=817"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/817\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}