{"id":821,"date":"2009-11-13T15:31:08","date_gmt":"2009-11-13T22:31:08","guid":{"rendered":"http:\/\/blog.mozilla.org\/sumo\/?p=821"},"modified":"2009-11-13T15:31:08","modified_gmt":"2009-11-13T22:31:08","slug":"forum-improvements","status":"publish","type":"post","link":"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/13\/forum-improvements\/","title":{"rendered":"Forum improvements"},"content":{"rendered":"<p>Over the past couple months, we&#8217;ve made a number of improvements to the Firefox support forums.  Here&#8217;s a quick overview of the many changes we&#8217;ve made.  We&#8217;d like you to <a href=\"http:\/\/support.mozilla.com\/en-US\/forum\/1\">try them out<\/a> and then <a href=\"http:\/\/bit.ly\/1F3J4u\">tell us what you think<\/a>.<br \/>\n<strong><br \/>\nNew Ask a Question form:<\/strong><\/p>\n<p>The Ask a Question form for the forum got a complete new overhaul with categories and more detailed questions.  We also added better instructions for listing extensions and a more user-friendly step-by-step workflow.  Hopefully this will greatly improve the information that users provide in the beginning &#8212; making it easier to come up with a solution.<br \/>\n<a href=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.16.21-AM1.png\"><img decoding=\"async\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.16.21-AM1.png\" alt=\"New ask a question form\" title=\"New ask a question form\" width=\"1143\" class=\"alignnone size-full wp-image-826\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.16.21-AM1.png 1143w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.16.21-AM1-300x133.png 300w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.16.21-AM1-1024x455.png 1024w\" sizes=\"(max-width: 1143px) 100vw, 1143px\" \/><\/a><br \/>\n<strong><br \/>\nForum list:<\/strong><\/p>\n<p>We made a number of changes to make the forum listing easier to use.<br \/>\n<a href=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/forumlist.png\"><img decoding=\"async\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/forumlist.png\" alt=\"forumlist\" title=\"forumlist\" width=\"700\" class=\"alignnone size-full wp-image-829\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/forumlist.png 700w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/forumlist-300x257.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p><strong>Other changes:<\/strong><\/p>\n<ul>\n<li>We&#8217;ve made forum URLs easier use and easier to understand.\u00a0 Instead of http:\/\/support.mozilla.com\/tiki-view_forum_thread.php?forumId=1&amp;threadId=123465&amp;lang=en-US, you can simply type http:\/\/support.mozilla.com\/en-US\/forum\/1\/123456<\/li>\n<li>Want to link directly to a post in a long thread? Now you can, just hover over the post, right click on the # and select Copy Link Location.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-836\" title=\"Link to post\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-9.57.41-AM.png\" alt=\"Link to post\" width=\"179\" height=\"64\" \/><\/li>\n<li>There&#8217;s now an RSS feed of all threads so you can follow everything in the forums from the news reader of your choice.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-835\" title=\"Address bar\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-9.58.10-AM1.png\" alt=\"Address bar\" width=\"574\" height=\"32\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-9.58.10-AM1.png 574w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-9.58.10-AM1-300x16.png 300w\" sizes=\"(max-width: 574px) 100vw, 574px\" \/><\/li>\n<li>We&#8217;ve added buttons for a couple common moderator actions such as detaching a post to its own thread (<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-832\" title=\"Detach\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.11.02-AM.png\" alt=\"Detach\" width=\"22\" height=\"23\" \/>) and unsolving a solved thread (<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-833\" title=\"Screen shot 2009-11-12 at 11.10.47 AM\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-11.10.47-AM.png\" alt=\"Screen shot 2009-11-12 at 11.10.47 AM\" width=\"25\" height=\"25\" \/>).<\/li>\n<li>You can now log in when you post a reply.\u00a0 Just click registered contributor and fill in your details.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-837\" title=\"logging while posting\" src=\"http:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-1.30.43-PM.png\" alt=\"logging while posting\" width=\"340\" height=\"175\" srcset=\"https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-1.30.43-PM.png 340w, https:\/\/blog.mozilla.org\/sumo\/files\/2009\/11\/Screen-shot-2009-11-12-at-1.30.43-PM-300x154.png 300w\" sizes=\"(max-width: 340px) 100vw, 340px\" \/><\/li>\n<\/ul>\n<p>We&#8217;d like to know what you think of these changes and what else we can do to make the forums easier to use.\u00a0 It&#8217;d especially help if you could <a href=\"http:\/\/bit.ly\/1F3J4u\">take this quick survey<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the past couple months, we&#8217;ve made a number of improvements to the Firefox support forums. Here&#8217;s a quick overview of the many changes we&#8217;ve made. We&#8217;d like you to &hellip; <a class=\"go\" href=\"https:\/\/blog.mozilla.org\/sumo\/2009\/11\/13\/forum-improvements\/\">Read more<\/a><\/p>\n","protected":false},"author":1438,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[117],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/821"}],"collection":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/users\/1438"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/comments?post=821"}],"version-history":[{"count":0,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/posts\/821\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/media?parent=821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/categories?post=821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.mozilla.org\/sumo\/wp-json\/wp\/v2\/tags?post=821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}